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Kusmi Tea brews up Cegid’s digital solutions to strengthen retail business

Retail Technology Review

Retail software vendor, Cegid, has announced that the French upmarket tea brand, Kusmi Tea, tripled online sales on its e-commerce site during lockdown and used the period to accelerate plans for introducing more omnichannel and digital services across Europe.

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Customer data analysis key to omnichannel marketing success and business growth

Retail Technology Review

Companies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m. Internet Retailing Critical Issues Retail Supply Chain

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Go Instore, HP and Currys PC World join forces to drive growth in online revenue for HP products

Retail Technology Review

Go Instore, provider of immersive omnichannel retail experiences for personalised ecommerce, has announced the success HP inc has had in providing human-led digital user experiences for their retail partners’ online customers. Internet Retailing Retail Supply Chain

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Future Fit Technology Strategy – Learning from Amazon

Forrester eCommerce

The future fit challenge applies today, not just tomorrow CIOs and technology leaders have a core objective to develop and improve the technology foundations and innovation their firms need to win, serve, and retain customers.

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Realizing ROI in an Omnichannel Rich Retail 4.0 Environment

Welcome to Retail 4.0. This is the land of opportunity where retailers connect with shoppers and drive sales in a way like never before. With this eBook, you’ll learn about the advanced technologies that are available to create a seamless integrated omnichannel experience.

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How To Master Emerging Technologies in the 2020s?

Forrester eCommerce

These technologies helped startups become multibillion-dollar enterprises and led to an AI revival. Age of the Customer CIO insights Cloud Computing Trends emerging technology Information Technology Innovation quantum computingSocial, mobile, big data and cloud are mainstream.

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In A Crisis, People Want Dependable Technology

Forrester eCommerce

Cutting-edge takes a back seat to reliability during the pandemic. Yet innovation still has its place.

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APEX Overcasts Dell Technologies World 2021

Forrester eCommerce

Since its inception, Dell Technologies has had many achievements, of which it should be proud. However, the shifting technology industry is forcing Dell to adapt faster than ever, more than ever, and […].

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Meet Your New Technology, Architecture, & Delivery Analyst

Forrester eCommerce

The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. When did you join Forrester? I began my latest career adventure with Forrester in November, 2021.

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The Future Of Technology And Innovation 2020

Forrester eCommerce

Age of the Customer business technology (BT) chief information officer (CIO) emerging technology Innovation technology-driven innovationThe pandemic has set a new standard for the pace of change.

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Predictions 2022: Anywhere-Commerce Will Unlock Massive Investments In Technology

Forrester eCommerce

Age of the Customer commerce digital business omnichannel customer experience predictions promotedIn 2022, “anywhere commerce” will be the mantra as brands invest in tech to meet buyers in every possible shopping moment.

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Europe Predictions 2022: Technology

Forrester eCommerce

Discover Forrester’s most important predictions that will impact European technology leaders’ planning for 2022. Europe Information Technology predictions

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A Human-Centered, Technology-Enabled Future

Forrester eCommerce

The nature, design, and performance of managed organizations is evolving to accommodate drastic advancements in technology. To put this into context, technology investment has increased.

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Europe Predictions 2021: Disruption And Opportunity For Technology Leaders

Forrester eCommerce

Age of the Customer CIO insights Europe prediction 2021 AI AI ethics brexit Chief Information Officer (CIO) CIO cloud ethics EU GAIA-X predictions technologyEvery autumn at Forrester, we look ahead to predict how we think the world will unfold in the coming year.

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The Power Of Technology-Driven Innovation

Forrester eCommerce

age of the customer chief information officer (CIO) Innovation technology-driven innovationPeter F. Drucker once said, “If you want to do something new, you have to stop doing something old”, and yet most firms stick with what they know and focus on incremental improvements.

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Starting Research On Ambient Technologies And Experiences

Forrester eCommerce

There’s a growing set of technologies that sense or control the ambient physical world beyond our screens. Smartphones have geopositioning receivers, gyroscopes, compasses, and barometric pressure sensors so that they can sense location, movement, and weather.

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Explore Your Future Fit Technology Strategy At Technology & Innovation Global

Forrester eCommerce

Business Technology (BT) CIO insights technology-driven innovationDisconnected digital investments. Rising technical debt. Pervasive digital sameness. Unhappy stakeholders. Sound familiar? You’re not alone.

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Retail technology evolves: From POS to omnichannel ecosystem

iVend

Learn more about iVend’s integrated retail technology platform. Read more Technology is an established essential in retail. Retail technology drives growth, through enhanced customer experience and increased sales.

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Predictions 2021: Technology Diversity Drives IoT Growth

Forrester eCommerce

In 2021, demand for IoT devices and services will be driven by a variety of technology applications. Find out what Forrester predicts for IoT in the coming year. Age of the Customer internet of things (IoT) prediction

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AI Drives The Evolution Of Technology And Data Governance

Forrester eCommerce

In my recent Forrester webinar I outlined how AI drives the evolution of technology and data governance, and how an increase in customer demand and regulatory activity will necessitate companies to take a closer look at their approach (Forrester clients can access the replay here).

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Corporate Climate Action Technologies Heat Up

Forrester eCommerce

The impacts of climate change are already affecting people and businesses today.

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Quantifying Coronavirus (COVID-19) For The Technology Channel

Forrester eCommerce

How will the technology channel be affected by the COVID-19 pandemic? Read a list of likely scenarios and what it could mean for the long-term. channel partners pandemic

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Predictions 2021: Agencies Swarm Talent With Technology

Forrester eCommerce

Agencies in 2021 will begin to resemble software companies, offering combinations of creative and media products bundled with the services to manage them. Read our predictions for agencies in 2021.

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Twenty Technologies Underpin Application Security

Forrester eCommerce

When I was working at @stake in the early 2000s, most of my client engagements were in application security. I did a number of code reviews that actually involved people handing me stacks of paper to go through. Grep’ was an important security tool.

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The Disruptive And Problem-Solving Potential Of Emerging Technologies In CPG, Healthcare, And Retail

Forrester eCommerce

Emerging technology is always changing, so we wanted to understand the impact on different industries.

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Weave An Automation Fabric For All Technology – Compute And Beyond

Forrester eCommerce

Age of the Customer Architecture & Technology Strategy Automation Business Technology (BT) Core Tech Strategy Information Technology technical debt technology-driven innovationI’ve covered Infrastructure Automation over the past year.

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Innovation 101: How To Set Up A Technology Trend Radar And How To Use It

Forrester eCommerce

These innovation leaders, among other things, embrace emerging technologies and leverage them for business model innovation. In order to embrace technologies, you first need to understand which technologies are out there, how mature they are, what you can use them for, […].

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New Technologies Expand The Physical Security Portfolio

Forrester eCommerce

Emerging technologies like drones, antidetection systems, and 3D […]. Age of the Customer digital transformation security risk management emerging technology employee experience Security & Risk

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An Agency Decision Is A Technology Decision

Forrester eCommerce

It has become increasingly clear that technology is a critical component of the client-agency relationship.

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Essential Technology For Remote And Quarantined Employees During A Pandemic

Forrester eCommerce

age of the customer business technology (BT) security & risk promoted special reportAs the coronavirus spreads, more firms are encouraging employees to work from home.

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Make Customer Value Technology’s North Star

Forrester eCommerce

Digital technologies are ubiquitous. This is the reality we live in today: technology helps understand and anticipate the needs of customers, augment the value of […].

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Redefine “Digital Transformation” In The Era Of Technology-Driven Innovation

Forrester eCommerce

business technology (BT) digital transformation technologyWhat does the term “Digital Transformation” mean to you? Is it about digital customer experiences? Digital operations? Transforming business models? Leveraging software ecosystems? Is it a floor wax? A dessert topping? Digital Transformation” as a term loses meaning when it involves everything under the sun. Over the past few years, we’ve seen companies label anything and everything as “Digital Transformation”. No […].

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Five Tips For Justifying Your Business Case With The Help of TEI (For The Technology Decision-Maker)

Forrester eCommerce

Every new investment is more and more intertwined with a complex web of other technologies to deliver unique, personalized outcomes for every use case. Business Value CIO insights Information Technology

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Smart Manufacturing Requires A Range Of Technologies To Succeed

Forrester eCommerce

Age of the Customer business technology (BT) emerging technology internet of things (IoT) technology-driven innovation industry 4.0

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Balance Speed, Experimentation, And Risk With FM&E Technology

Forrester eCommerce

Learn how a new category of technology can help minimize those risks for your development teams. Age of the Customer Agile Application Development & Delivery CIO insights technology-driven innovationThere's a certain amount of risk that comes with rapid innovation.

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Creative Media Outshines The Technology

Forrester eCommerce

The excess of adtech and martech such as demand-side platforms (DSPs) and data management platforms (DMPs) gives marketers all the control and insights required to run efficient and effective media campaigns. The prospect of marketers owning their data and putting hands on keyboards for digital campaigns calls into question the real need for media agencies. […]. advertising advertising agencies media media buying creativity Marketing media agencies

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The Promise (And Perils) Of Customer-Focused Government Technology Transformation

Forrester eCommerce

Technology transformation is a fundamental lever to change the working of government overall. Age of the Customer customer experience customer experience management government technology-driven innovation

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In A Time Of Crisis, Can Digital Technology Save Globalization?

Forrester eCommerce

application development & delivery chief information officer (CIO) digital business pandemic digital transformation globalization open data supply chain technology investment video

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A Seven-Step Guide To A Successful Technology Sustainability Strategy

Forrester eCommerce

The US’s Energy Information Administration predicted in its International Energy Outlook 2021 report that if current policy and technology trends continue, global energy consumption and energy-related carbon dioxide emissions will increase through 2050 as […].

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Charanga Deploys RFID Technology to Lay Groundwork for Omnichannel Services

Retail TouchPoints

Charanga will use RFID technology to enable a real-time view of stock in order to optimize product availability across all channels and provide the foundation for omnichannel services including buy online, pick up in-store (BOPIS) and ship-to-store.

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Benchmark Your Retail Technology Investment Plans

Forrester eCommerce

When benchmarking retail technology investment plans, we found that retailers around the world plan to: Maintain interest in SaaS for agility — and exploit PaaS for differentiation. Retailers will invest in SaaS to manage application load variability, such as holiday shopping. But retailers will also invest in PaaS and cloud microservices management frameworks. They do […]. age of the customer

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I See You! How Technology Increases Customer Transparency and Lifetime Value

Forrester eCommerce

Customer insights that organizations are able to glean, via technology, have continued to increase customer relationship transparency. Sales Operations SiriusDecisions Research and Analysis Sales Measurement Reporting Sales Process Design and Management Sales Technology

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Predictions 2021: Technology And Customer Obsession Help Firms Emerge From Crisis Mode

Forrester eCommerce

Heading into 2021, technology — both new and existing — will help firms achieve these aims and emerge from the crisis on sound footing. It has never been more important for organizations to anticipate change, strengthen resilience, and become truly customer obsessed.