Retail Technology Review
JANUARY 26, 6475
Retail software vendor, Cegid, has announced that the French upmarket tea brand, Kusmi Tea, tripled online sales on its e-commerce site during lockdown and used the period to accelerate plans for introducing more omnichannel and digital services across Europe.
Retail Technology Review
NOVEMBER 4, 7400
Companies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m. Internet Retailing Critical Issues Retail Supply Chain
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Retail Technology Review
MARCH 27, 8600
Go Instore, provider of immersive omnichannel retail experiences for personalised ecommerce, has announced the success HP inc has had in providing human-led digital user experiences for their retail partners’ online customers. Internet Retailing Retail Supply Chain
Forrester eCommerce
APRIL 14, 2021
The future fit challenge applies today, not just tomorrow CIOs and technology leaders have a core objective to develop and improve the technology foundations and innovation their firms need to win, serve, and retain customers.
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Forrester eCommerce
JUNE 14, 2021
These technologies helped startups become multibillion-dollar enterprises and led to an AI revival. Age of the Customer CIO insights Cloud Computing Trends emerging technology Information Technology Innovation quantum computingSocial, mobile, big data and cloud are mainstream.
Forrester eCommerce
APRIL 23, 2020
Cutting-edge takes a back seat to reliability during the pandemic. Yet innovation still has its place.
Forrester eCommerce
MAY 11, 2021
Since its inception, Dell Technologies has had many achievements, of which it should be proud. However, the shifting technology industry is forcing Dell to adapt faster than ever, more than ever, and […].
Forrester eCommerce
DECEMBER 22, 2021
The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. When did you join Forrester? I began my latest career adventure with Forrester in November, 2021.
Forrester eCommerce
APRIL 6, 2020
Age of the Customer business technology (BT) chief information officer (CIO) emerging technology Innovation technology-driven innovationThe pandemic has set a new standard for the pace of change.
Forrester eCommerce
DECEMBER 1, 2021
Age of the Customer commerce digital business omnichannel customer experience predictions promotedIn 2022, “anywhere commerce” will be the mantra as brands invest in tech to meet buyers in every possible shopping moment.
Forrester eCommerce
OCTOBER 26, 2021
Discover Forrester’s most important predictions that will impact European technology leaders’ planning for 2022. Europe Information Technology predictions
Forrester eCommerce
APRIL 1, 2021
The nature, design, and performance of managed organizations is evolving to accommodate drastic advancements in technology. To put this into context, technology investment has increased.
Forrester eCommerce
OCTOBER 15, 2020
Age of the Customer CIO insights Europe prediction 2021 AI AI ethics brexit Chief Information Officer (CIO) CIO cloud ethics EU GAIA-X predictions technologyEvery autumn at Forrester, we look ahead to predict how we think the world will unfold in the coming year.
Forrester eCommerce
FEBRUARY 13, 2020
age of the customer chief information officer (CIO) Innovation technology-driven innovationPeter F. Drucker once said, “If you want to do something new, you have to stop doing something old”, and yet most firms stick with what they know and focus on incremental improvements.
Forrester eCommerce
MAY 28, 2020
There’s a growing set of technologies that sense or control the ambient physical world beyond our screens. Smartphones have geopositioning receivers, gyroscopes, compasses, and barometric pressure sensors so that they can sense location, movement, and weather.
Forrester eCommerce
OCTOBER 7, 2020
Business Technology (BT) CIO insights technology-driven innovationDisconnected digital investments. Rising technical debt. Pervasive digital sameness. Unhappy stakeholders. Sound familiar? You’re not alone.
iVend
OCTOBER 6, 2022
Learn more about iVend’s integrated retail technology platform. Read more Technology is an established essential in retail. Retail technology drives growth, through enhanced customer experience and increased sales.
Forrester eCommerce
OCTOBER 28, 2020
In 2021, demand for IoT devices and services will be driven by a variety of technology applications. Find out what Forrester predicts for IoT in the coming year. Age of the Customer internet of things (IoT) prediction
Forrester eCommerce
JANUARY 26, 2021
In my recent Forrester webinar I outlined how AI drives the evolution of technology and data governance, and how an increase in customer demand and regulatory activity will necessitate companies to take a closer look at their approach (Forrester clients can access the replay here).
Forrester eCommerce
DECEMBER 1, 2020
The impacts of climate change are already affecting people and businesses today.
Forrester eCommerce
MARCH 24, 2020
How will the technology channel be affected by the COVID-19 pandemic? Read a list of likely scenarios and what it could mean for the long-term. channel partners pandemic
Forrester eCommerce
OCTOBER 28, 2020
Agencies in 2021 will begin to resemble software companies, offering combinations of creative and media products bundled with the services to manage them. Read our predictions for agencies in 2021.
Forrester eCommerce
OCTOBER 9, 2020
When I was working at @stake in the early 2000s, most of my client engagements were in application security. I did a number of code reviews that actually involved people handing me stacks of paper to go through. Grep’ was an important security tool.
Forrester eCommerce
SEPTEMBER 22, 2020
Emerging technology is always changing, so we wanted to understand the impact on different industries.
Forrester eCommerce
MARCH 1, 2022
Age of the Customer Architecture & Technology Strategy Automation Business Technology (BT) Core Tech Strategy Information Technology technical debt technology-driven innovationI’ve covered Infrastructure Automation over the past year.
Forrester eCommerce
OCTOBER 27, 2020
These innovation leaders, among other things, embrace emerging technologies and leverage them for business model innovation. In order to embrace technologies, you first need to understand which technologies are out there, how mature they are, what you can use them for, […].
Forrester eCommerce
APRIL 23, 2020
Emerging technologies like drones, antidetection systems, and 3D […]. Age of the Customer digital transformation security risk management emerging technology employee experience Security & Risk
Forrester eCommerce
JUNE 23, 2021
It has become increasingly clear that technology is a critical component of the client-agency relationship.
Forrester eCommerce
MARCH 11, 2020
age of the customer business technology (BT) security & risk promoted special reportAs the coronavirus spreads, more firms are encouraging employees to work from home.
Forrester eCommerce
MAY 24, 2021
Digital technologies are ubiquitous. This is the reality we live in today: technology helps understand and anticipate the needs of customers, augment the value of […].
Forrester eCommerce
FEBRUARY 11, 2019
business technology (BT) digital transformation technologyWhat does the term “Digital Transformation” mean to you? Is it about digital customer experiences? Digital operations? Transforming business models? Leveraging software ecosystems? Is it a floor wax? A dessert topping? Digital Transformation” as a term loses meaning when it involves everything under the sun. Over the past few years, we’ve seen companies label anything and everything as “Digital Transformation”. No […].
Forrester eCommerce
MARCH 22, 2022
Every new investment is more and more intertwined with a complex web of other technologies to deliver unique, personalized outcomes for every use case. Business Value CIO insights Information Technology
Forrester eCommerce
APRIL 23, 2020
Age of the Customer business technology (BT) emerging technology internet of things (IoT) technology-driven innovation industry 4.0
Forrester eCommerce
AUGUST 25, 2021
Learn how a new category of technology can help minimize those risks for your development teams. Age of the Customer Agile Application Development & Delivery CIO insights technology-driven innovationThere's a certain amount of risk that comes with rapid innovation.
Forrester eCommerce
MARCH 14, 2019
The excess of adtech and martech such as demand-side platforms (DSPs) and data management platforms (DMPs) gives marketers all the control and insights required to run efficient and effective media campaigns. The prospect of marketers owning their data and putting hands on keyboards for digital campaigns calls into question the real need for media agencies. […]. advertising advertising agencies media media buying creativity Marketing media agencies
Forrester eCommerce
OCTOBER 16, 2020
Technology transformation is a fundamental lever to change the working of government overall. Age of the Customer customer experience customer experience management government technology-driven innovation
Forrester eCommerce
APRIL 10, 2020
application development & delivery chief information officer (CIO) digital business pandemic digital transformation globalization open data supply chain technology investment video
Forrester eCommerce
OCTOBER 28, 2021
The US’s Energy Information Administration predicted in its International Energy Outlook 2021 report that if current policy and technology trends continue, global energy consumption and energy-related carbon dioxide emissions will increase through 2050 as […].
Retail TouchPoints
APRIL 26, 2022
Charanga will use RFID technology to enable a real-time view of stock in order to optimize product availability across all channels and provide the foundation for omnichannel services including buy online, pick up in-store (BOPIS) and ship-to-store.
Forrester eCommerce
JUNE 3, 2019
When benchmarking retail technology investment plans, we found that retailers around the world plan to: Maintain interest in SaaS for agility — and exploit PaaS for differentiation. Retailers will invest in SaaS to manage application load variability, such as holiday shopping. But retailers will also invest in PaaS and cloud microservices management frameworks. They do […]. age of the customer
Forrester eCommerce
SEPTEMBER 10, 2020
Customer insights that organizations are able to glean, via technology, have continued to increase customer relationship transparency. Sales Operations SiriusDecisions Research and Analysis Sales Measurement Reporting Sales Process Design and Management Sales Technology
Forrester eCommerce
OCTOBER 15, 2020
Heading into 2021, technology — both new and existing — will help firms achieve these aims and emerge from the crisis on sound footing. It has never been more important for organizations to anticipate change, strengthen resilience, and become truly customer obsessed.
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