BigCommerce

AUGUST 10, 2018

model to becoming truly omnichannel without the headaches of the buzzword. Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. You’ll need a full funnel customer experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

iVend

FEBRUARY 13, 2022

PayPal in particular is very widely used, and has grown from 84 million users in 2010 to 392 million in the first quarter of 2021. As I wrote in ‘Frictionless – is it the new omnichannel ’, ‘Friction is, simply put, anything that causes frustration to customers, or causes the sale to be lost altogether.

Payment Services 97

Payment Services Electronics X-cart POS 97

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers.

Retail 244

Retail Social Media Consumer Channel 244

GetElastic

MARCH 8, 2018

As ecommerce evolved into omnichannel, companies engaged customers through stand-alone channels, whether online, on a call, or in-store and none of these channels worked together. Improvements in sharing customer information, inventory, order history are improving the personalized relationship between brands and their buyers.

eCommerce Platforms 103

eCommerce Platforms eCommerce Customer Experience Improvements 103

Retail TouchPoints

FEBRUARY 10, 2022

Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation. It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have.

Beauty and Health 312

Beauty and Health POS Mobile Management 312

Retail TouchPoints

AUGUST 29, 2023

Kelley Kurtzman “Customers have a very close relationship with their phone, so for over a decade we’ve worked to stitch together a personalized shopping experience,” said Kelley Kurtzman, Chief Sales Officer at Verizon in an interview with Retail TouchPoints. Our mission is to drive seamless omnichannel experiences.”

Payment Services 245

Payment Services Omnichannel POS Mobile 245

iVend

JULY 27, 2021

Frictionless checkout – is it the new omnichannel? If you’ve been in retail as many years as I have, you’ll no doubt remember the time that omnichannel solutions first hit the collective consciousness of our industry. Now, more than 10 years on, why do I say that frictionless checkout is the ‘new omnichannel’?

Omnichannel 52

Omnichannel Payment Services POS Shipping Costs 52

Retail TouchPoints

MARCH 11, 2024

The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected. Gen Z consumers are neither easy to define nor predictable in their shopping habits.

Department Stores 256

Department Stores Consumer B2B Banking 256

365 Retail

MARCH 5, 2024

Social Commerce and its direct-to-consumer approach also demands even greater agility and flexibility in terms of the customer experience and customer service. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

eCommerce 69

eCommerce Retail Supplies Social Media 69

Retail TouchPoints

AUGUST 22, 2022

Buy.com was acquired by Japanese marketplace juggernaut Rakuten in 2010; Grover ran that company’s North American business for several years before joining a private equity firm that bought fashion site Bluefly.com , which he helped turn into a marketplace and then operated. after Amazon and eBay.

Shipping Costs 246

Shipping Costs Fulfillment eCommerce Consumer 246

Smile.io

FEBRUARY 7, 2023

In an economy where costs matter more than anything, to avoid the race to the bottom is to pull the right levers on the customer experience side. Shipping is where there are a lot more options and flexibility in what brands can give their customers.”

eCommerce 95

eCommerce Shipping Costs Merchant Services Social Media 95