Optimizely

APRIL 5, 2018

There were 21 retail bankruptcies in 2017 alone — dubbed the “retail apocalypse” — and there doesn’t seem to be a turnaround in sight. Here are the top reasons you should consider selling to potential customers directly. When you sell through retail stores, you’re putting the customer experience in their hands.

B2C 170

B2C Consumer Shipping Costs Supplies 170

ESW

NOVEMBER 26, 2018

A recent report from eMarketer says that eCommerce accounted for more than 10 percent of all retail sales around the globe in 2017. In the meantime, natively direct brands — which create, market, sell and ship products to customers themselves, without intermediaries — are thriving because they were born with a customer-experience mindset.

Consumer 94

Consumer eCommerce Electronics Customer Experience 94

Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

BigCommerce

SEPTEMBER 6, 2018

On the one hand, it’s an once-in-a-year opportunity to run promotions , launch new campaigns to acquire new customers , and ramp up for a long running revenue train to start the new year. But this still doesn’t account for the significant lift in customer service volume during the holiday season. You get the idea.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

BigCommerce

SEPTEMBER 28, 2017

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. From 2007 to 2017, the ecommerce sector has created roughly 397,000 new jobs in the United States. ClickSend (a SMS/MMS text messaging service).

Channel 402

Channel Live Chat Multi-channel Customer 402

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Let me give you an example: 2017 has been the year of Facebook Advertising. Customer Lifetime Value & Referral Programs. Shipping + Fulfillment Optimization. Customer service.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Smile.io

OCTOBER 30, 2023

If customers are eligible to redeem, they’ll be shown a drop-down menu of their options to redeem in a few simple clicks.  Keeping your loyalty at the front of your customers’ minds at every stage in their shipping journey is key. more returning customers. to create its Jungaloco Rewards program.

Shopify 73

Shopify Merchant Services POS Omnichannel 73

OrderDynamics

MAY 30, 2019

That is cause for supporting, if not encouraging customer returns in-store. So, what does a retailer need in order to deal with a return well and achieve this level of customer experience? The Store Associates can then reward the right behaviours , based on information easily provided by the centralized customer data.

Shipping Costs 80

Shipping Costs Management Customer Retail 80

BigCommerce

APRIL 21, 2017

Looking at your store’s overview data, including abandoned cart data , purchase funnel and most popular products is a great place to start. However, it’s helpful to dive into your customer data even further to really understand their behavior and who they are, enabling you to personalize their experience.

eCommerce 420

eCommerce Shipping Costs BigCommerce Gifts 420

BigCommerce

JUNE 27, 2017

An example of this would be adjusting the sequence of product categories to match a customer’s frequently viewed items. Unlike customization, which relies on customer input, personalization is automatic and is based on customer data. are projected to grow sixfold, reaching $117 billion USD annually in 2017.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

BigCommerce

JUNE 22, 2017

Ecommerce Analytics to Power a Personalized Customer Experience. BigCommerce customers have access to merchandising and customer analytics by default. BigCommerce Insights are available to all customers for an increased fee each month (beginning at $49). For example, shipping could be free to your best customers.

eCommerce Analytics 402

eCommerce Analytics BigCommerce eCommerce Shipping Costs 402

retailnext

FEBRUARY 27, 2020

As per a report from Global Market Insights , IoT in the retail segment is expected to grow 21 percent from 2017 to 2024. Recent years alone have witnessed retailers adopting augmented reality, virtual reality and data analytics for gaining customer insights and improving shopper experience. Connected customers.

Retail 52

Retail Clothing eCommerce Information 52

BigCommerce

OCTOBER 20, 2017

Just by the end of 2017, Forrester expects B2B ecommerce to reach $889 billion and represent 11% of total B2B sales in the U.S. customers get the same level of quality and service. LTL shipping. personalized customer pricing. Just like B2C, Amazon has set the standard for the online B2B customer experience.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

GetElastic

SEPTEMBER 9, 2019

Scripted scenarios are great for common customer support inquiries that can easily be served by quick answers or links to shipping and return policies, or similar content. Of course, this limitation may leave customers unsatisfied. Secure customer data. Image: Chatteron.io Why use your own chatbot. Proactive chat.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159