365 Retail

JUNE 9, 2023

To thrive in today’s fast-paced and dynamic retail environment, UK beauty retailers and CPGs must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives. But one thing hasn’t changed: Customers still demand personalisation.

Retail 87

Retail Customer Data Channel Social Media 87

GetElastic

FEBRUARY 12, 2019

Such complexity places a lot of demand on their backend systems; in addition to ongoing challenges to analyze and leverage their product and customer data – Johnstone Supply realized it was time to reevaluate their existing commerce and customer experience technology stack. Exactly what Johnstone was looking for!

eCommerce Platforms 112

eCommerce Platforms Seminar eCommerce Marketing 112

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Wednesday: June 06. Break Point: The Reality of US Ecommerce Today. 10:30 AM – 11:00 AM.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

365 Retail

JUNE 9, 2023

To thrive in today’s fast-paced and dynamic retail environment, UK beauty retailers and CPGs must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives. But one thing hasn’t changed: Customers still demand personalisation.

Retail 52

Retail Customer Data Channel Social Media 52

RTP blog

MARCH 19, 2018

Argos uses real-time data within its connected supply chain and were identified as delivering the highest multi-channel performance in our survey. This is an example of the enhanced customer experience a retailer can offer by using real-time data, and one which customers enjoy.

Consumer 150

Consumer Retail Multi-channel Toys 150

BigCommerce

NOVEMBER 28, 2017

It’s also time to check out what happened at large in the ecommerce industry during Cyber Week 2017. Cyber Week 2017 Trends. Most Successful Cyber Week 2017 Tactics. Without further ado, let’s take a long, hard look at what 2017’s Cyber Week had in store for online sellers. Cyber Week 2017 GMV Increase.

BigCommerce 415

BigCommerce Merchant Services Food and Beverages Small Business Retail 415

365 Retail

JULY 19, 2022

Then, they can leverage advanced logistics, supply chains, and customer experience (CX) solutions to unlock their full, dynamic potential. While this DTC model gives brands full ownership of their relationships with customers and the data associated, it also incurs additional costs. Iterative Customer Experience.

Consumer 59

Consumer Shipping Costs Retail Supplies 59

Liveintent

MAY 10, 2019

McDonald’s recognizes that as its customer base changes, so too must its customer experience. And so the question the company is grappling with is: “How do we create a great brand experience while satisfying the major change in the way consumers behave?” ” What do you think of that approach?

Customer Experience 76

Customer Experience Consumer Customer Customer Data 76

ESW

NOVEMBER 26, 2018

A recent report from eMarketer says that eCommerce accounted for more than 10 percent of all retail sales around the globe in 2017. In the meantime, natively direct brands — which create, market, sell and ship products to customers themselves, without intermediaries — are thriving because they were born with a customer-experience mindset.

Consumer 94

Consumer eCommerce Electronics Customer Experience 94

Optimizely

APRIL 5, 2018

There were 21 retail bankruptcies in 2017 alone — dubbed the “retail apocalypse” — and there doesn’t seem to be a turnaround in sight. Here are the top reasons you should consider selling to potential customers directly. When you sell through retail stores, you’re putting the customer experience in their hands.

B2C 170

B2C Consumer Shipping Costs Supplies 170

RTP blog

APRIL 16, 2018

Done properly, this approach should result in better conversion rates than campaigns based on less specific data. Make Trusted Customers More Valuable Consumers now “ want what they want when they want it ,” as the National Retail Federation’s latest report shows.

Shipping Costs 150

Shipping Costs Merchant Services Customer eCommerce 150

365 Retail

FEBRUARY 23, 2022

45% of consumers streamed live television at least weekly, up from 20% in 2017. . As well as taking the personal approach, b rands need to be targeted, accurate and timely when communicating with customers. billion by 2025. beer); and mail order buyers. .

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Sailthru

NOVEMBER 10, 2017

At least that’s our thinking after Kevin Kwon, head of growth at Spring , and Will Flaherty, head of growth at Rent the Runway , joined Hilary Milnes from Glossy for a fireside chat to discuss their successes in 2017 and plans for 2018. The topics are familiar: customer data, personalization, culture, media mix, and brand partnerships.

Arts 96

Arts Events Technology Subscription 96

Liveintent

OCTOBER 25, 2018

Ecommerce sales had a 17% year-over-year growth in 2017 and accounted for 13% of total retail sales in the United States. Along with selling great products and creating better customer experiences, they can also leverage customer intelligence and innovative technology to stay in the game.

Customer 48

Customer Retail Technology eCommerce 48

Wiser

JUNE 23, 2020

Restaurants like Chipotle, Panera, and Blaze Pizza brought quality ingredients, tech-enabled customer experiences, and hip marketing to the dining public. This convenience will benefit your most frequent customers because it takes the friction out of a key part of their days. Understand the Competitive Landscape.

Payment Services 78

Payment Services Mobile Payments Channel Marketing 78

ROI Revolution

JUNE 27, 2019

IRCE 2019 Day 2 had a lot of great content on AI, personalization, and improving customer experiences. As the CEO & Founder of Framebridge, Susan Tynan has learned tons of lessons on how to deliver great, focused customer experiences. One lesson was that business pressures always conspire against the customer.

Merchant Services 87

Merchant Services Customer Experience Blog Improvements 87

PFS

AUGUST 23, 2017

Investment bank Credit Suisse estimates that 8,600 stores will close in 2017, and that one in every four shopping malls will be closed by 2022. Is there a more personalized service you can provide or a uniquely branded experience you can deliver? Know thy customer. Data is everywhere and growing exponentially. Experiment.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

BigCommerce

SEPTEMBER 28, 2017

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. From 2007 to 2017, the ecommerce sector has created roughly 397,000 new jobs in the United States. And Gillian’s team agrees.

Channel 402

Channel Live Chat Multi-channel Customer 402

BigCommerce

SEPTEMBER 6, 2018

But this still doesn’t account for the significant lift in customer service volume during the holiday season. According to Accenture, 66% of customers change their loyalty when they face bad customer service. The Economist measured that 47% of customers want fast replies to their questions, issues, and feedback.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

eCommerce Training Academy

MAY 20, 2017

In case you want to attend upcoming eCommerce events, make sure to check out my list of eCommerce Conferences in 2017. In order to achieve long-term success in eCommerce and be able to meet customer expectations both online and offline, you’ll need to turn vendors into partners. Turn Vendors Into Partners. See you next year!

Events 48

Events Books Social Media Accessories 48

Kissmetrics

MARCH 23, 2018

But there is one realm where you can live in the same relative sphere as Amazon: customer experience. Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Retail TouchPoints

APRIL 6, 2021

A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. Strive for a Holistic Customer Experience. As consumers change, returns are increasingly a key part of a holistic, personalized and omnichannel customer experience.

Customer 194

Customer Retail Customer Experience Omnichannel 194

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Let me give you an example: 2017 has been the year of Facebook Advertising. Localization, Personalization and Customer Experience. What is customer experience?

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Optimizely

JANUARY 30, 2018

But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. The customer journey today is incredibly complex, with consumers hopping from one channel to another in a tangled web until they finally reach the checkout.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

Optimizely

JUNE 28, 2018

retail sales in 2017 coming from online stores. Average order value (AOV) – Tracks the average dollar amount spent each time a customer places an order; calculated by dividing the total number of sales revenue by the total number of order.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

GetElastic

APRIL 27, 2022

First software ate the world, then a16z’s Martin Casada highlighted in 2017 that world is now available through an API. See How Elastic Path Delivers Unique Customer Experiences. Consider the following common extended API use case: a customer wishlist. Let’s get into these two issues a bit more. Go to Demo Library.

Demo 148

Demo Books Information Presentation 148

BigCommerce

JUNE 27, 2017

An example of this would be adjusting the sequence of product categories to match a customer’s frequently viewed items. Unlike customization, which relies on customer input, personalization is automatic and is based on customer data. are projected to grow sixfold, reaching $117 billion USD annually in 2017.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Kissmetrics

MARCH 2, 2018

Pull yourself out of 2017. Your customers are dropping out of your funnel. Take their access to over 300 ad networks and exchanges, add an advanced bidding tool, and layer in very specific customer data from Bombora. For mid-market companies, you will not get the same level of customer service from Google or Facebook.

Social Media 206

Social Media Multi-channel Channel SEO 206

Smile.io

OCTOBER 30, 2023

Justina Blakeney launched her brand on Shopify Plus in 2017 after licensing her products to retailers like Anthropologie, Target, and Bath and Body Works.  more returning customers. Combining your customer loyalty data with email, SMS, or customer service tools can help deliver a personalized customer experience. 

Shopify 72

Shopify Merchant Services POS Omnichannel 72

OrderDynamics

MAY 30, 2019

That is cause for supporting, if not encouraging customer returns in-store. So, what does a retailer need in order to deal with a return well and achieve this level of customer experience? The Store Associates can then reward the right behaviours , based on information easily provided by the centralized customer data.

Shipping Costs 80

Shipping Costs Management Customer Retail 80

BigCommerce

JUNE 22, 2017

Ecommerce Analytics to Power a Personalized Customer Experience. BigCommerce customers have access to merchandising and customer analytics by default. BigCommerce Insights are available to all customers for an increased fee each month (beginning at $49). Best full-price customers. Low AOV customers.

eCommerce Analytics 402

eCommerce Analytics BigCommerce eCommerce Shipping Costs 402

PFS

JULY 14, 2017

At peak trading times, you want to limit expensive calls to backend systems whilst having the ability to deliver intelligent fulfilment through a personalised customer experience. Data: Most retailers have only basic customer data such as contact information and product purchases.

Fulfillment 56

Fulfillment Technology eCommerce Technology Toys 56

retailnext

FEBRUARY 27, 2020

As per a report from Global Market Insights , IoT in the retail segment is expected to grow 21 percent from 2017 to 2024. Recent years alone have witnessed retailers adopting augmented reality, virtual reality and data analytics for gaining customer insights and improving shopper experience. Connected customers.

Retail 52

Retail Clothing eCommerce Information 52

BigCommerce

JUNE 5, 2018

Best Customer Experience Design. The ability to create and design a website experience unique for their clientele is what keeps this fun-loving brand top of mind for chocolate aficionados. The customer experience is also a big part of the personalized shopping experience. Best Customer Experience.

eCommerce 420

eCommerce BigCommerce Beauty and Health Customer Experience 420

BigCommerce

APRIL 21, 2017

Looking at your store’s overview data, including abandoned cart data , purchase funnel and most popular products is a great place to start. However, it’s helpful to dive into your customer data even further to really understand their behavior and who they are, enabling you to personalize their experience.

eCommerce 420

eCommerce Shipping Costs BigCommerce Gifts 420

BigCommerce

OCTOBER 20, 2017

Just by the end of 2017, Forrester expects B2B ecommerce to reach $889 billion and represent 11% of total B2B sales in the U.S. Freund Container’s B2B ecommerce strategy taps into the power of customer data to better serve their existing B2B customers and gain net new. B2B ecommerce will reach $1.2 Learn from Amazon.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

GetElastic

SEPTEMBER 9, 2019

Facebook may be losing its lustre, with 15 million US users defecting since 2017 — 11 million of them millennials. Secure customer data. Check out our other articles: How chatbots can optimize customer experience (CX). Why use your own chatbot. To ensure all-inclusivity, consider using your own chatbot.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159