2018 Marked 20 Years of Customer Experience Research at Forrester!
Forrester eCommerce
NOVEMBER 26, 2018
I didn’t want to leave 2018 without noting a milestone for all of us here at Forrester who cover customer experience. That report, “Why Most Web Sites Fail,” […]. It was 20 years ago, all the way back in September of 1998, when we inaugurated our customer experience research by publishing our first report about CX.
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