Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% in 2019 to 14.9% in 2019 to 14.9% The ultimate approach that smart ecommerce companies follow in that regard is automation. But then it fell to 12.2%

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Forrester eCommerce

APRIL 30, 2019

To help retailers and brands in 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions to Retail.” Gownder about how automation will affect retailers in 2019. Recently, we spoke with J.P.

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Forrester eCommerce

JULY 15, 2019

Modest Gains Amidst Stagnation Give Canadian CX Its Best Year Yet Forrester’s 2019 Canada Customer Experience Index (CX Index™) reveals that the overall quality of the Canadian customer experience rose by 1.2 points, to 67.2.

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Retail TouchPoints

FEBRUARY 22, 2022

Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations.

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Ecommerce Platforms

JANUARY 4, 2019

Is your business joining the ecommerce revolution? trillion in retail ecommerce sales projected worldwide for 2021. Companies embracing ecommerce marketing strategies are experiencing rapid growth. Prepare for the exciting future of ecommerce by implementing the emerging trends of 2019. In 2017, there were 1.66

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eCommerce Payment Services B2B BigCommerce 223

Forrester eCommerce

MARCH 2, 2020

Forrester’s customer experience (CX) research team published more than 100 reports in 2019. The report is called Forrester’s Top CX Research Findings Of 2019. I just published a report that pulls together our most important CX findings from those publications and highlights them in one place.

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Retail TouchPoints

SEPTEMBER 4, 2020

Behavioral Personalization : In the post-COVID era the closure or inaccessibility of physical stores has led to an acceleration in the movement of sales towards e-Commerce. Many e-Commerce sites have experienced increases in traffic and sales volumes equivalent to the holiday period in a normal year. According to the U.S.

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Groove

OCTOBER 15, 2018

With frequent algorithm changes, new search engine feature updates and conflicting advice, many e-tailers are unsure of where to start with eCommerce SEO. That’s why we’re pulling back the curtain on a few of our tried-and-true eCommerce SEO strategies for 2019 that can drive serious results. Add Customer Reviews.

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Forrester eCommerce

NOVEMBER 25, 2019

The White House requires federal agencies to “provide a modern, streamlined, and responsive customer experience across government, comparable to leading private sector organizations.” Unfortunately, results from Forrester’s 2019 US Federal Customer Experience Index (CX Index™) show that federal CX remains weak and uneven.

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Retail TouchPoints

JUNE 1, 2020

Every retail journey — whether it’s a browse through a neighborhood store or a series of clicks through a web site — involves two simple things: First, a customer intention; and Second, an outcome, which, ideally for both retailer and customer, is a sale. E-Commerce teams can deploy even more advanced technology.

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Forrester eCommerce

JUNE 11, 2019

Forrester's US CX Index 2019 results reveal that the overall quality of the US customer experience rose by an anemic 0.4 points, to 70.2.

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Forrester eCommerce

NOVEMBER 5, 2018

Let’s face it: 2018 was not a fabulous year for customer experience. On average, CX quality was flat, with Customer Experience Index (CX Index™) scores showing little movement for the third year in a row. And what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in […].

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Customer Experience Customer 415

Ecommerce Platforms

JANUARY 29, 2019

Most users struggle when trying to pick the best ecommerce software. We want to help you find your way around all that noise and point you towards the top ecommerce software in the market so that you can make an educated decision when building an online store. “What is ecommerce software, anyway?” Just want our no.1

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eCommerce Software eCommerce Payment Services Merchant Services 188

Frooition

JANUARY 3, 2019

Even if you’ve already made personal resolutions, it’s not too late to make some resolutions for your e-commerce business. Below are five easy e-commerce resolutions for 2019 that could change your business and your life: 1. Something to suit every customer. Get competitive with delivery. Progress bars.

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eCommerce Social Media Merchant Services eCommerce Marketing 58

Forrester eCommerce

APRIL 23, 2019

Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. Now that we’re four months in, we’ve evaluated whether our five specific predictions are on track.

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Fabric Blog

APRIL 19, 2021

Each year e-commerce claims a larger share of the total retail market. in 2019 was the biggest yearly increase yet. Customers continue to shift toward digital sales channels because of the convenience and larger selection of products. In 2020, 21.3% of retail sales occurred online. The rise from 15.8%

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Groove

JANUARY 28, 2019

To help, we've outlined three mobile eCommerce trends to watch, as well as included considerations for a successful mobile strategy. Mobile eCommerce Trends. Reach your customers whenever and wherever they are ready to connect. Offer Native Mobile eCommerce Checkouts. Crafting a Mobile eCommerce Strategy.

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Kissmetrics

MAY 9, 2018

E-commerce seems to be eating up the retail world right now. Here are the five most important factors for success in e-commerce that you can’t afford to ignore. First, let’s talk about why so many e-commerce businesses struggle in the first place. Why many e-commerce businesses struggle.

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Groove

JANUARY 8, 2021

With online returns expected to hit record highs, many eCommerce retailers must adjust their business operations and return policies to ensure a positive customer experience. eCommerce Returns: What To Expect In Early 2021. billion, which was a 15% increase compared to 2019. How To Face High eCommerce Return Rates.

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Forrester eCommerce

JANUARY 23, 2019

As AI Eats Jobs, Agents Are More Valued Great customer service is not just about cutting costs or making operations more efficient. Trend 1: AI upends customer service operations. Automation and AI […].

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Forrester eCommerce

JANUARY 13, 2020

We calculated it for you — at least if you are in one of the 15 industries that our new report “How Customer Experience Drives Business Growth, 2019” features. Want To Know The $ Value Of Improving CX By One Point? And if you aren’t, check out how we calculated the upside of CX (see […].

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Customer Experience Improvements Customer 287

Forrester eCommerce

NOVEMBER 8, 2018

Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. What do we mean by pragmatism? A sense of realism, practical steps, a desire for tangible outcomes. It’s a good description for what we are seeing in a market that carried ambitious strategies into 2018 but ran afoul of internal headwinds.

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Forrester eCommerce

MAY 9, 2019

To help retailers and brands, I’m delighted to continue our series, “Applying 2019 Predictions To Retail.” Last week, my colleague Claudia Tajima spoke with Harley Manning about how customer experience (CX) is affecting retailers in 2019. Here’s what Sam suggests retailers and […].

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Forrester eCommerce

MAY 29, 2019

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.

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B2C Marketing Retail Online Retail 355

Forrester eCommerce

APRIL 18, 2019

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” thinks retailers and brands should expect and focus on regarding automation in 2019. Here’s what J.P.

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ChannelAdvisor

AUGUST 17, 2022

Let’s take a look at how to improve your order fulfillment process, customer satisfaction and bottom line with these eight tips and answers to your biggest questions. . What Is the E-Commerce Order Fulfillment Process? Order fulfillment is the process of receiving an order and managing its delivery to the customer.

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Order Fulfillment eCommerce Fulfillment Shipping Costs 89

Groove

JANUARY 21, 2019

That’s why knowing the best tools should be an essential component of your eCommerce SEO Strategy. From legacy eCommerce SEO tools to industry disruptors, we’ve outlined some of our favorites for keyword research, backlink information and more. eCommerce SEO Tools We Recommend. To be the best, you have to use the best.

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ChannelAdvisor

SEPTEMBER 30, 2019

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. 2020 E-Commerce Tech Preview. Wouldn’t it be great if there were a way to see the biggest e-commerce trends right now — without having to dig through piles of reports? Unified commerce. Customer data platforms (CDPs).

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eCommerce Webinar Beauty and Health Outdoor 55

Forrester eCommerce

DECEMBER 12, 2018

Every company needs edge computing on its technology roadmap starting in 2019. While many of you may see edge as exclusive to IoT, its value is much wider and will prove as critical to driving up customer experience as content delivery networks (CDN) were in the early days of the Web. Which explains why you […].

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Customer Experience Technology Customer 397

My Wife Quit Her Job

DECEMBER 14, 2020

Ever since Paypal stopped returning fees from refunded transactions, the ecommerce community has been up in arms. If you find Paypal’s refund policies unfair, here are my favorite Paypal alternatives for ecommerce merchants. First off, here’s exactly what Paypal announced in late 2019.

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Forrester eCommerce

JULY 29, 2019

I mention it because Forrester defines customer experience (CX) as your customers’ perceptions of their interactions with your brand, and that photo drew widespread attention to the fact that perceptions can vary widely from one person to […].

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Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. With the adoption of e-commerce on the rise, brick and mortar retail businesses face increased risks of having to shut down. Indeed, Statista predicts ecommerce revenue to reach $563.4 million by 2025, up from $431.6

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eCommerce Retail Payment Services Social Media 306

Forrester eCommerce

MAY 14, 2019

In 2019, the pressure on insurance business and technology leaders isn’t letting up. Earlier this year in Forrester’s “How Five Drivers Will Shape Insurance Business Technology Investments In 2019” report and webinar, we examined the drivers shown here that are shaping insurance business priorities. What Did We Learn?

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Groove

OCTOBER 23, 2018

As digital marketers assemble their goals for 2019, increasing organic traffic is guaranteed to be at the top of many lists. For eCommerce websites, things aren’t that different. If you’re using an eCommerce platform like BigCommerce, blogging with WordPress creates a few hurdles for your content marketing.

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Frooition

MARCH 22, 2019

Even for more complex, custom stores, working with an e-commerce design agency, you could go from just an idea to taking sales in as little as six weeks. To get you started with finding something profitable to sell, we’ve listed seven e-commerce niches that we see are growing in 2019. Fashion Rental.

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eCommerce Beauty and Health Shipping Costs Accessories 51

Retail TouchPoints

APRIL 27, 2022

In 2019, online grocery accounted for 6.3% Then in 2021, grocery ecommerce sales reached 9.5% The sign is clear — ecommerce is here to stay. For grocers’ customer base, the increasing appeal is to adopt a more omnichannel approach to consumption — a sign of the epidemic of increasing customer disloyalty.

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Optimizely

MARCH 27, 2019

The Empowered Marketer was at Shoptalk 2019 in Las Vegas, along with more than 8,000 smart retailers and eCommerce experts. Here are the top strategic takeaways from Shoptalk 2019. Watch The Empowered Marketer LIVE at Shoptalk 2019. The importance of getting a handle on your customer data. and much more.

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