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What Does Artificial Intelligence Mean for the Multichannel Retailer?

Sailthru

All four are great examples of how artificial intelligence can be a game-changer for a multichannel retailer. Over the next three to five years, AI will play a significant role in the multichannel retail market. This report for multichannel retailers explores the most important developments in the industry.

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Three Ways Customer Support Is Reshaping Retail

RTP blog

By Anand Janefalkar, UJET As consumer values and priorities are shifting towards a more multichannel and digital experience, we are watching the retail industry evolve right before our eyes. Here are three ways retailers can leverage customer support to create the ideal customer experience.

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With Omni-Shopping Set to Reign this Holiday, Amazon Enables Local Pickup and Delivery

Retail TouchPoints

Amazon has launched new local selling capabilities that will allow its third-party sellers to offer same-day store pickup and fast delivery for customers in their area. Our research shows that many customers will opt for local pickup when given the choice. Walt’s Television , a longtime Amazon seller with a store in Tempe, Ariz.

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H-E-B Edges Out Amazon, Walmart as Americans’ Favorite Online Grocer

Retail TouchPoints

Driving perception that the customer is transacting with the retailer (either in reality or through attaching their brand to an intermediary run experience) is not only critical because it is correlated with better business results, but also because customers have loyalty to the retailer and not the intermediary ,” concluded the dunnhumby report.

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Microsoft Takes Aim at Google, Amazon with Plans to Build ‘Omnichannel Retail Media Platform’

Retail TouchPoints

Microsoft is gearing up to take a bigger piece of the growing retail media pie with the debut of a suite of new capabilities through its PromoteIQ marketing platform, which the company acquired in 2019.

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Top Ecommerce Niches of 2019

ecomdash

Here’s our guide to the top ecommerce niches of 2019, including a bunch of tips to help you find the best niche for your ecommerce business. Developing an ecommerce marketing strategy for a particular group of people is much easier than marketing to the masses since you know who the customers are, what they like, and where they shop.

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Best Inventory Management Software (December 2019)

Ecommerce Platforms

A customer stops by your store and tries to buy a product. Inventory management software could be the difference between losing customers for life and keeping people around for years to come. Inventory management software could be the difference between losing customers for life and keeping people around for years to come.