Remove 2019 Remove Fulfillment Remove Omnichannel Remove Shipping Costs
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Macy’s Creates Mini-DCs in 35 Stores to Optimize Online Fulfillment

Retail TouchPoints

While digital penetration is nowhere near the highs it reached during the pandemic, when online accounted for approximately 40% of sales, according to Macy’s CEO Jeff Gennette, ecommerce is continuing its pre-pandemic growth trend with digital penetration this year at 33% , up from 25% in 2019. .

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Kroger Introduces Paid Loyalty Program Offering Faster Delivery Times

Retail TouchPoints

The retailer is hoping that members will see the fuel incentives as valuable at a time of rising gas prices. New members also will receive a one-time welcome kit worth more than $100 to offset the first year’s cost. Kroger has been bolstering its omnichannel operations in recent months.

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Salesforce’s Top 5 Predictions for Holiday 2022

Retail TouchPoints

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the first quarter, the average selling price (ASP) increased by 11% in the U.S. Shoppers will Buy Even Earlier to Avoid Price Hikes. This means that 2.5

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#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Differentiating on product and price has become harder and harder.

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The Need for Delivery Speed Drives Holiday Hiring

Retail TouchPoints

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. UPS plans to bring on 100,000.

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Turning Retail Losses into Profits

Retail TouchPoints

A critical area of focus is transforming their business into more profitable omnichannel platforms. In 2019, it declined to 6.7% The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges.

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What is BOPIS? The Complete Guide to Buy Online Pick Up In Store

Omnisend

However, the extra load on shipping companies and the desire to slowly reintroduce foot traffic to physical stores have driven a new phenomenon, something that bridges the gap between offline and online experiences. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.