Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. “The Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

Fulfillment 253

Fulfillment Omnichannel Apparel Order Fulfillment 253

Retail TouchPoints

NOVEMBER 19, 2020

After the acquisition closes, FreshDirect will retain its brand name, report to a seven-person board and continue to independently operate out of its facility in New York City. The transaction is expected to close in Q1 2021, following the satisfaction of customary closing conditions, including regulatory clearance.

eCommerce 163

eCommerce Omnichannel Customer Loyalty Fulfillment 163

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

Retail TouchPoints

DECEMBER 27, 2021

The risks of climate change took center stage during 2021, as UN scientists linked global warming directly to human activities. Generally speaking, adopting energy efficiency measures can be viewed as a favorable step to demonstrate a commitment to sustainability and achieve environmental goals, while also reducing operating costs in-stores.

Retail 346

Retail Supplies Customer Loyalty Fashion 346

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 218

Payments Payment Services Customer Experience Social Media 218

Retail TouchPoints

JUNE 17, 2021

This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical. This can take the large audience of in-store shoppers and move them into being omnichannel shoppers.

Beauty and Health 157

Beauty and Health Department Stores Accessories Customer Loyalty 157

Retail TouchPoints

OCTOBER 27, 2021

Our 2021 Holiday Consumer Sentiment Survey reveals that 63% of shoppers are concerned about in-store shopping, a 36-point increase from the summer survey, and nearly the same as the 2020 holiday season when 65% said they were concerned. RTP: Do you have any closing tips or recommendations for retailers as we head into 2022?

Consumer 255

Consumer Supplies Fulfillment Technology 255

GetElastic

SEPTEMBER 15, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

iVend

SEPTEMBER 1, 2022

Retailers across the board are impacted by a scarcity of staff, a factor that will only be heightened in this coming recession by the ‘Great Resignation’ pandemic phenomenon in 2021. Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience. Retaining customers.

Technology 98

Technology Retail Payment Services POS 98

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options.

Merchant Services 293

Merchant Services Cryptocurrencies Payments Payment Services 293

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. For example, in 2021, 43% of shoppers bought a product online and picked it up in a store.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retalon

APRIL 27, 2021

Retail digital transformation has fundamentally changed the way retail works, from the structure of internal operations to customers’ expectations of the retail experience. When brick-and-mortar retailers adopted e-commerce, online sales served as a complement or extension to the retailers’ core operations. E-commerce.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Ecommerce Platforms

MARCH 14, 2023

Since the Denver Colorado company made it’s $325 million IPO in June 2021, it’s captured the attention of countless companies worldwide. Simplify billing, streamline daily business operations. Omnichannel capabilities range from point-of-sale solutions to mobile payment, ecommerce, and electronic invoicing.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. A great example is Walgreens , a company that recognizes that their customers want more convenience.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In the time of social distancing, contactless pickup was a highly effective way to get products to customers without risking anyone’s health and safety.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

GetElastic

FEBRUARY 9, 2022

eCommerce Promotions, when executed correctly, capitalize on the online consumer behavior, which helps you to continuously boost sales and customer loyalty despite the competition. Engage Your Customers. The key to keeping a customer is to engage. By 2021, the?global Go to Promotions. What to avoid?

eCommerce 78

eCommerce Customer Social Media eCommerce Platforms 78

Ecommerce Platforms

OCTOBER 26, 2021

The eCommerce service is an omnichannel commerce platform that provides the power of large-scale businesses to mid-size brands. BetterCommerce is a large-scale enterprise-grade omnichannel solution for eCommerce built to empower retailers to maximize revenue, stay ahead of the competition, and be more efficient. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Retalon

SEPTEMBER 22, 2021

In fact, it can even be viewed as the natural evolution of omnichannel retail — the ultimate blending of online with brick-and-mortar. Adopting BOPIS can be challenging so we’ll explain how you can successfully merge your online and physical store operations. Well-thought-out customer touchpoints on your website and in your stores.

Shipping Costs 41

Shipping Costs eCommerce Payment Services Fulfillment 41

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Talk about effective omnichannel ecommerce.

Customer Loyalty 61

Customer Loyalty Customer Subscription Omnichannel 61

Korona

SEPTEMBER 22, 2022

Cloud POS trends are booming, with nearly 28% of retailers planning to adopt this technology to shape the future of their sales operations and improve consumer satisfaction. The POS system is also essential for building customer loyalty through rewards programs, product subscriptions, and just-in-time offers.

POS 52

POS Payment Services Point of Sale Payments 52

Kibo

MAY 19, 2014

Why Customer Care Will Win the Sale Consumers are largely motivated by one thing: Price. And with the proliferation of omnichannel technology in the retail space , today’s shopper can easily access product information anytime, anywhere, making it easier than ever to find the best deals.

Customer 62

Customer Multi-channel B2B Omnichannel 62

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Then, Chewy doubled down on its ecommerce operations and inventory levels to ensure it could accommodate surges in traffic and demand. We don’t want our customers to have a different experience online or in our app or in the store — it all needs to tie together.

Beauty and Health 212

Beauty and Health Small Business Retail Operations Channel 212

iVend

MARCH 14, 2022

billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. Shoppers are also returning in their droves to brick and mortar shopping – PWCs’ 2021 Global Consumer Insights Pulse Survey found that almost half the respondents now visit physical retail stores, with 75% planning to do so.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

Payoneer

FEBRUARY 22, 2023

million in revenue in 2021. Without adequate planning and proactive measures to address these obstacles, ecommerce businesses risk operating at a loss and ultimately failing. billion annually through 2021. Partnering with other reputable brands in your industry can help build credibility and customer trust.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Retalon

NOVEMBER 11, 2021

Billion in 2021 according to Gartner. Digital transformation has changed the way consumers shop and how retailers operate. To meet consumer expectations and stay competitive omnichannel retailers are investing in retail IT that unifies their business operations. What is the average IT spending in the retail industry?

Shipping Costs 41

Shipping Costs Order Fulfillment Retail Fulfillment 41

Kibo

MAY 20, 2014

As you may have heard, Kibo has spun off the personalization business, which now operates as its own entity under the Monetate Brand. B2B Ecommerce Start Building the eCommerce Platform Designed For You What can you do when a platform is built for you to customize shopping experience?

White Paper 62

White Paper B2B Shipping Costs B2C 62

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. OMS Advancements Are the Core of Evolved Omnichannel Retail Strategies.

Payment Services 206

Payment Services Merchant Services Omnichannel Consumer 206

Ecommerce Platforms

JANUARY 18, 2021

Lightspeed retail (and its other branches) empowers users to manage both their online and in-store operations and use POS hardware (receipt printers, barcode scanners) to handle in-store payments. . Customer management: You get access to customer sales history, CRM tools, and automated discounts for regular customers. .

lightspeed 145

lightspeed POS Shopify Payment Services 145

Retail TouchPoints

APRIL 19, 2021

To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. To avoid damaging customer relationships and putting hard-earned customer loyalty at risk during this time, brands must act fast. Supporting an Omnichannel Future.

Fulfillment 149

Fulfillment Supplies Retail Shipping Costs 149

Kibo

DECEMBER 17, 2020

And once meetings start happening again, they must incorporate digital tactics with omnichannel insights that unite every touchpoint. Non-aligned channels that present inconsistent or inaccurate data are a primary way to quickly deteriorate customer loyalty. Just as important as the right channel is great timing.

B2B 104

B2B White Paper Payment Services Channel 104

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. Covid really did change the customer mindset across multiple demographics,” said Bill.

Subscription 62

Subscription Department Stores Omnichannel Retail 62

Fabric

JUNE 7, 2023

Wayfair operates on the wholesale cost model , meaning they pay their dropship suppliers the base cost of their items, and then uses a dynamic pricing system to set a retail price on the website. Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. per year between 2017 and 2022.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Wayfair operates on the wholesale cost model , meaning they pay their dropship suppliers the base cost of their items, and then uses a dynamic pricing system to set a retail price on the website. Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. per year between 2017 and 2022.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Wayfair operates on the wholesale cost model , meaning they pay their dropship suppliers the base cost of their items, and then uses a dynamic pricing system to set a retail price on the website. Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. per year between 2017 and 2022.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Kibo

JANUARY 16, 2023

Use CMS data across various customer experiences for cohesive and consistent buying journeys. Handle complex business scenarios, such as subscriptions or omnichannel fulfillment, at a lower cost than alternative market solutions. Data-Driven Customer Loyalty. Sustainab le Operations. Register for a 15-minute demo.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

ROI Revolution

DECEMBER 2, 2021

Updated December 2, 2021. Black Friday 2021 brought in $8.9 Here are some stats from Cisco’s 2021 Privacy Benchmark Study that showcase how the pandemic has influenced new ways of approaching consumer privacy: 93% of organizations turned to their privacy teams to assist with their pandemic response in 2020. November 11.

eCommerce 148

eCommerce Social Media Payments Payment Services 148