Omniconvert

JANUARY 21, 2021

The post The Changes in Customer Retention Strategies That Will Affect eCommerce in 2021 appeared first on Omniconvert Ecommerce Growth Blog. The world is changing. The pandemic is forcing companies and industries to invest in online growth. Some industries are adopting.

Customer Retention 78

Customer Retention eCommerce Customer Blog 78

Omniconvert

NOVEMBER 11, 2020

The post BFCM, Customer Retention & eCommerce in 2021 as seen by 23 experts – the eCommerce Growth Summit – 2020 Fall Edition appeared first on Omniconvert Ecommerce Growth Blog. Why should you be here? 2020 has been one of a kind, don’t you agree? We were mentioning the COVID.

Customer Retention 113

Customer Retention eCommerce Customer Blog 113

Retail TouchPoints

DECEMBER 15, 2022

Loyalty solution provider Clarus Commerce has officially rebranded as ebbo in the wake of its acquisition of PrizeLogic in late 2021. The new branding was created to signify the combination of Clarus Commerce’s loyalty offerings and PrizeLogic’s loyalty, promotion and rebate programs.

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Customer Retention Customer Loyalty Subscription Presentation 263

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. The hope is that you are driving traffic, driving attachment and other purchases that then drive up the lifetime value of that customer.”

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Stellar customer support = enhanced overall shopping experience. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

MAY 7, 2021

At Home is coming off a strong Q4 2021, which ended Jan. At Home plans to retain this momentum with an emphasis new customer retention and growth. The transaction is expected to close in Q3 of calendar year 2021, subject to the satisfaction of customary closing conditions including the approval of At Home’s stockholders.

Customer Retention 190

Customer Retention Definition Operations Improvements 190

Retail TouchPoints

JULY 5, 2022

The latest report, which was released in December 2021, found that not only are retailers selling through branded ecommerce sites ( 76% ) and stores ( 65% ), they also are using other channels including social commerce ( 43% ), mobile websites/apps ( 36% ) and marketplaces ( 35% ).

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Omnichannel Fulfillment Customer Retention Channel 278

Omnisend

APRIL 26, 2021

Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. Check out some of the best ways to boost your DTC marketing for 2021 for an in-depth view of the latest DTC trends. The post 4 of the Biggest Furniture Ecommerce Trends for 2021 and How To Use Them Yourself appeared first on Omnisend Blog.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

JUNE 29, 2021

Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers. In 2021, retailers will utilize the data they’ve gathered over the past year to focus on customer retention and fostering brand loyalty.

Payment Services 261

Payment Services Retail Customer Retention Payments 261

Retail TouchPoints

SEPTEMBER 30, 2022

This is in contrast to growth in the high teens during Q2 2021. Buybuy BABY , which has been a bright spot for the retailer in the past, also posted a comparable sales decrease in the high teens. However, Interim CEO Sue Gove said she is “confident that our current liquidity will enable the necessary changes we are implementing.”

Customer Retention 162

Customer Retention Supplies Customer Retail 162

GetElastic

SEPTEMBER 15, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

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B2B eCommerce Customer SEO 146

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing. Why is this important?

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Payment Services Games Live Chat Customer 172

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. 2021 set online sales records.

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Marketing Retail Information Customer Retention 246

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Take Steps Now to Prevent Back-to-School False Declines.

Payment Services 304

Payment Services eCommerce Payments Retail 304

Retail TouchPoints

FEBRUARY 8, 2023

in Q1 of 2021. Email marketing also opens your business up to increase revenue using your existing customers. Customer-retention strategies — cross-sells, downsells and upsells — are most effective in email marketing. There’s a paradigm shift in consumer behavior based on survival as opposed to luxury.

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Social Media Retail Customer Retention Consumer 246

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

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Payments Payment Services Customer Experience Social Media 272

FastSpring

MAY 13, 2021

Benefits of Offering Multiple Pricing Options: · Increased customer retention. The post 12 Helpful Ways To Increase Your Ecommerce Conversion Rate in 2021 appeared first on FastSpring. Once you’ve decided on features and prices, FastSpring makes it easy to list and manage your subscriptions. Improved purchase experience.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

FastSpring

MAY 13, 2021

Benefits of Offering Multiple Pricing Options: · Increased customer retention. The post 12 Helpful Ways To Increase Your Ecommerce Conversion Rate in 2021 appeared first on FastSpring. Once you’ve decided on features and prices, FastSpring makes it easy to list and manage your subscriptions. Improved purchase experience.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. Industry analyst Gartner released an eye-opening look at the digital commerce landscape, largely influenced from pandemic aftershock.

B2C 146

B2C B2B Customer Retention Subscription 146

365 Retail

AUGUST 2, 2021

Supporting this expansion will be the recruitment of new talent, with a raft of new full-time positions being recruited this year across various disciplines, from sales and marketing to customer success, operations and design.

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Customer Retention Arts Operations eCommerce 109

Korona

FEBRUARY 19, 2021

With cyber-crimes likely to cost $6 trillion by 2021, it makes sense to get an employee NDA signed by every employee. For instance, Articles 15, 16, and 17 of GDPR give a customer the full rights to edit, modify, rectify, and delete any information they’ve previously shared with the business.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

With cyber-crimes likely to cost $6 trillion by 2021, it makes sense to get an employee NDA signed by every employee. For instance, Articles 15, 16, and 17 of GDPR give a customer the full rights to edit, modify, rectify, and delete any information they’ve previously shared with the business.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

With cyber-crimes likely to cost $6 trillion by 2021, it makes sense to get an employee NDA signed by every employee. For instance, Articles 15, 16, and 17 of GDPR give a customer the full rights to edit, modify, rectify, and delete any information they’ve previously shared with the business.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

lateshipment

MARCH 9, 2022

Estimates from the State of Holiday Shipping report from LateShipment.com predicted that between 16% to 20% of packages shipped with UPS and FedEx will not arrive on time during the 2021 holiday season. The impact of shipping delays on key metrics.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Retail TouchPoints

FEBRUARY 2, 2021

Beyond planned promotional outreach, retailers can also utilize WhatsApp to upsell products based on customers’ shopping preferences, providing an outlet for even the most granular customer retention strategies.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

Omnisend

FEBRUARY 16, 2021

Omnisend, 2021. Gamification increases customer engagement and sales. The initial purpose of gamification is to provide a memorable experience that makes an appealing connection with customers, rather than increasing sales directly. You should segment it and offer benefits that would be relevant for that customer in particular.

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Marketing Gifts eCommerce Games 179

iVend

MARCH 14, 2023

During the 2022 holiday season, 74% of shoppers visited a shopping centre, up from 70% ** in 2021, which translated to 39% of spend being in brick and mortar stores, up from 34% in 2021. The use of mPOS to deliver all the above functions elevates the customer experience, and brings back the human touch in shopping.

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POS Point of Sale Mobile Payment Services 97

GetElastic

SEPTEMBER 7, 2021

of US retail ecommerce sales will come from subscriptions in 2021, totally $26.67 According to a new "FutureBuy 2021" study from GfK 34% of millennials (up by 16 percentage points) said they are likely to continue shopping via subscriptions. And, I'm not the only one. They forecast that 3.0%

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Subscription eCommerce Shipping Costs B2B 148

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

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Customer Retention Customer Social Media Merchant Services 73

365 Retail

JANUARY 31, 2022

Leading insights-led customer engagement platform, MoEngage , has announced a four-fold increase in European revenues year-on-year, as it looks to accelerate its next growth phase, consolidating its position as a martech leader while opening up new European markets in 2022.

Customer Retention 52

Customer Retention Mobile Technology Games 52

Wiser

DECEMBER 5, 2023

The success of loss leader pricing largely hinges on a business’s capacity to balance the initial reduction in profits with long-term customer retention and increased sales volume. This post was originally published in November 2021 and has since been updated and refreshed for readability and accuracy.

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Customer Loyalty Customer Retention Consumer Other 78

365 Retail

NOVEMBER 14, 2022

As the supply chain issues and labour shortages that defined the 2021 festive period are more or less resolved, the opportunity for a strong peak period presents itself. In fact, in 2021, the UK alone accounted for over ten per cent of global Black Friday searches online. Plan, plan and plan some more!

Payment Services 57

Payment Services Shipping Costs Merchant Services Order Fulfillment 57

Kibo

DECEMBER 8, 2020

To discuss how excellent personalization strategies will help retailers attract and retain customers, Digital Commerce 360 spoke with Meyar Sheik, president and chief commerce officer at Kibo. This Q&A Is Part Of The 2021 Leading Vendors Report. It’s their customer retention strategy. Read The Report.

Retail 62

Retail Arts Customer Retention Recommendation 62

Smile.io

APRIL 5, 2022

Now, over 100,000 business owners and entrepreneurs trust us with their loyalty programs as a key part of their customer retention strategy. When we started Smile.io it was rare to see a loyalty program on an ecommerce store. So what’s changed? And what will loyalty look like in the years to come? Let’s dive in!

Shipping Costs 74

Shipping Costs Customer Loyalty Drop Ship Customer Retention 74

AcquireConvert

OCTOBER 23, 2022

Email marketing is the practice of sending personalized emails to groups of customers in your list — usually with the aim of customer education, customer acquisition or customer retention. Additionally, 64 percent of small businesses used email marketing to reach customers in 2021, according to Campaign Monitor.

Marketing 52

Marketing Mobile Small Business Retail Customer Retention 52

Omnisend

APRIL 27, 2021

Brands such as Tastemaker Supply have applied vegan leather to classic shoe designs, helping customers maintain their style while helping the environment: Source. One study showed that athleisure is fast becoming the top American shoe market through 2021. Athleisure Transitioning into Mainstream Luxury. Omnichannel Fashion Ecommerce.

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eCommerce Fashion Apparel Shopify 78