Retail TouchPoints

DECEMBER 5, 2024

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023 , according to a new report from the National Retail Federation and Happy Returns , a UPS company. of retailers’ annual sales in 2024, increasing from 14.5% This would account for 16.9%

Customer Experience 162

Customer Experience Consumer Retail Customer 162

Retail TouchPoints

OCTOBER 15, 2024

Walgreens Boots Alliance will close 1,200 stores in the next three years, including 500 closures during its 2025 fiscal year, which will end in August 2025, according to the company’s release discussing its FY 2024 performance. For its 2024 fiscal year, which ended Aug. 29, 2024, the retailer had $147.6 Europe and Latin America.

Operations 261

Operations Information Retail Marketing 261

Retail TouchPoints

DECEMBER 30, 2024

In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period. Convenience store chain Yesway is continuing its aggressive U.S. expansion by opening five new Allsups stores in New Mexico and Texas.

Digital Currency 290

Digital Currency Cryptocurrencies Operations Customer 290

Retail TouchPoints

NOVEMBER 5, 2024

3, 2024, Dollar Tree generated net sales of $7.37 Dollar Tree initiated a strategic review in June 2024 to consider options for its struggling Family Dollar banner, including the possibility of a sale or spinoff. The retailer had announced in March 2024 that it would close approximately 600 Family Dollar stores by August.

Presentation 273

Presentation Supplies Retail Customer 273

Retail TouchPoints

OCTOBER 30, 2024

on May 30, 2024, the brand is unveiling three new stores throughout the month of November. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov. 15, 2024 Orland Square in Orland Park, Ill., After opening its newest outpost at Katy Mills in Katy, Tex. opening on Nov. opening on Nov.

Social Media 287

Social Media Omnichannel Apparel Marketing 287

Retail TouchPoints

DECEMBER 10, 2024

In late November, Macys announced that it was delaying reporting of its Q3 2024 earnings to Dec. 11, 2024, after uncovering a financial irregularity in which an employee hid as much as $154 million of expenses. 2, 2024, indicate a smaller-than-expected decline in net sales (down 2.4% Preliminary results for Q3, which ended Nov.

Department Stores 297

Department Stores Operations Recommendation Improvements 297

Retail TouchPoints

DECEMBER 23, 2024

Erik and Pete Nordstrom, the CEO and President, respectively, of Nordstrom, first floated plans to take the retailer private in March 2024. In September 2024 , Nordstrom family members and Liverpool made a $3.76 Nordstrom and Liverpool have been financially involved since at least September 2022, when Liverpool took a 9.9%

Department Stores 278

Department Stores Retail Banking Operations 278

Steve Dennis

DECEMBER 30, 2024

For the last several years, I’ve made a list of annual predictions for the retail industry, which I share here, on Forbes , and on my podcast. And then, in what can sometimes amount to an act of self-flagellation, I take account of how I did. So without further ado, let the grading of my baker’s dozen of prognostications begin!

Retail 167

Retail Multi-channel Department Stores eCommerce 167

Retail TouchPoints

NOVEMBER 25, 2024

Macy’s reported preliminary earnings for its Q3 2024, which ended Nov. 2, 2024, but has delayed the full release of results while it investigates an incident in which it appears an employee hid millions of dollars of expenses for nearly three years. 11, 2024, so the internal investigation can be completed. “At in a statement.

Management 279

Management Other Customer Retail 279

Retail TouchPoints

DECEMBER 5, 2024

Previous Five Below CEO Joel Anderson left the company to lead Petco in July 2024. For its Q3 2024, which ended Nov. 2, 2024, Five Below boosted net sales 14.6% Five Below has named Winnie Park, currently CEO of Forever 21 , to take the reins as its CEO, effective Dec. compared to the same period the previous year, from $736.4

Social Media 289

Social Media Omnichannel Fashion Retail 289

Retail TouchPoints

DECEMBER 23, 2024

In September 2024, the retailer had operated nearly 1,400 stores in 48 states, but Big Lots has been closing locations as it struggled to overcome its financial woes. The troubled retailer is still pursuing an alternative going concern transaction with Nexus or another party, with the goal of completing a sale by early next month.

Retail 278

Retail Operations Management Customer 278

Retail TouchPoints

NOVEMBER 4, 2024

The American Booksellers Association is leading the 2024 Shop Indie Local Holiday Campaign , while 130 independent businesses and networks from 41 states and Canada have pledged to organize neighboring businesses around the Shop Indie Local movement.

Events 290

Events Operations Customer Experience Omnichannel 290

Retail TouchPoints

JANUARY 15, 2025

The crafts retailer entered a structured bankruptcy in March 2024 but emerged as a private company a little over one month later. In June 2024 Joann sought to broaden its appeal beyond sewing to other crafts categories with its Jo-And campaign. The retailer could sell itself to another company if it receives a better offer.

Document 271

Document Other Retail Operations 271

Retail TouchPoints

NOVEMBER 25, 2024

Nevertheless, New York City members of the Amazon Labor Union voted in June 2024 to join the International Brotherhood of Teamsters union. authorized a strike in July 2024 , while unionized Apple store workers in Towson, Md. Unionized Costco workers in Virginia Beach, Va. won a 10% pay increase that same month.

Marketing 267

Marketing Information Other Retail 267

Retail TouchPoints

NOVEMBER 6, 2024

Now TikTok has shared the results of those efforts from July 2023 to July 2024. In fact, Shein was hit with a copyright infringement lawsuit in April 2024 , and American Eagle sued Amazon for selling “dupes” of its products in September 2024 despite Amazon’s years-long effort to tamp down on counterfeiting.

eCommerce Platforms 290

eCommerce Platforms eCommerce Marketing 290

Retail TouchPoints

NOVEMBER 4, 2024

According to the September 2024 Market Materials Report from Textile Exchange, of the 124 million tonnes of textiles produced globally in 2023, less than 1% of the total fiber market consisted of recycled textiles. based facility. Currently, only a small percentage of discarded textiles are recycled.

Clothing 277

Clothing Supplies Technology Marketing 277

Retail TouchPoints

DECEMBER 23, 2024

The retailer had named Barry Litwin as its new CEO in August 2024 to lead the restructuring process, and partnered with Instacart for same-day deliveries from its stores in October 2024. PCHI will retain more than 95% of its 12,000 employees for some time to assist with store closing processes.

Retail 278

Retail Operations Consumer Other 278

Retail TouchPoints

JANUARY 17, 2025

Bearing out earlier reports of solid sales increases during the 2024 holiday season, U.S. Full-year 2024 retail sales also showed healthy growth of 3.6% The 2024 figures were driven in part by lower inflation compared with 2023, particularly for goods. billion , topping the National Retail Federation (NRF) s forecast of 2.5%

Home Furnishings 273

Home Furnishings Sporting Goods Electronics Accessories 273

Forrester eCommerce

DECEMBER 2, 2024

According to Forrester’s Business Privacy Survey 2024, 46% of privacy decision-makers in Asia Pacific (APAC) reported full compliance with GDPR. However, compliance with the EU’s GDPR alone isn’t sufficient in APAC, where local regulations may impose additional or different requirements.

B2C 482

B2C Marketing 482

Retail TouchPoints

OCTOBER 29, 2024

The move follows Esprit’s bankruptcy filings for its European businesses in May 2024 , for the second time in four years, citing “extremely high costs due to inflation, interest rates and energy prices, the after-effects of the coronavirus pandemic and the consequences of international conflicts.” subsidiaries, Esprit US Distributions Ltd.

Fashion 290

Fashion Management Operations eCommerce 290

Retail TouchPoints

NOVEMBER 18, 2024

Department of Labor’s (DOL) April 2024 rule aimed at expanding the scope of overtime pay eligibility. Jordan struck down the 2024 rule on the grounds that the DOL exceeded its authority by focusing too much on salary and not job duties, which he said are what makes someone an EAP employee. A federal judge for the U.S. million U.S.

Travel 264

Travel Retail Marketing 264

Retail TouchPoints

MARCH 10, 2025

One of the biggest planned retail industry mergers of recent years, Kroger s now-defunct plan to purchase Albertsons , ran aground over antitrust issues, finally sputtering to a halt in December 2024. billion bid in September 2024, negotiations have continued since then. While 7&i had rejected ACTs initial $38.5

Definition 254

Definition Presentation Operations Retail 254

Retail TouchPoints

NOVEMBER 1, 2024

12, 2024 and will be the retailer’s 29 th U.S. In February 2024 Primark opened a second U.S. Primark also signed a contract to open a flagship store in midtown NYC’s Penn District last month. The new store, located at La Plaza in McAllen, Texas, will feature 37,000 square feet of selling space when it opens Dec.

Apparel 278

Apparel Retail Fulfillment Supplies 278

Retail TouchPoints

OCTOBER 21, 2024

The company’s CEO, John Lyttle, will step down after five years at the helm, but will remain in his role until a successor is found. Boohoo is the parent company of Boohoo, BoohooMAN, PrettyLittleThing, Debenhams and Karen Millen, which collectively struggled in the first half of 2024.

Fashion 263

Fashion Retail 263

Retail TouchPoints

NOVEMBER 26, 2024

In March 2024 Kohl’s expanded its home offerings in a bid to become a seasonal décor destination. Current Kohl’s CEO Tom Kingsbury will be stepping down on that date but will remain as an advisor and board member until his planned retirement in May 2025. Net sales of $3.5 billion represented an 8.8% billion , while comp sales declined 6.4%.

Department Stores 278

Department Stores Apparel Gifts Management 278

Retail TouchPoints

NOVEMBER 19, 2024

20, 2024, select cards will be offered at a 5% to 10% discount. Earlier this month Starbucks added a DoorDash delivery option to its mobile app, and in October 2024 DoorDash expanded its delivery offerings with Wegmans and other regional grocery favorites.

Merchant Services 276

Merchant Services Gifts Payment Services Electronics 276

Forrester eCommerce

SEPTEMBER 26, 2024

As we prepare to launch our 2025 predictions, we look back on some of the ones we made a year ago. Find out how we did, and get a first peek at what our forthcoming predictions will cover.

B2B 448

B2B Management Marketing Customer 448

Retail TouchPoints

MARCH 10, 2025

Workers at each store had voted to be represented by the RWDSU in elections conducted by the National Labor Relations Board (NLRB) in 2023 and 2024. New York City associates from Barnes & Noble as well as McNally Jackson and the Strand in Union Square had rallied for union protections in November 2024.

Department Stores 271

Department Stores POS Improvements Information 271

Retail TouchPoints

OCTOBER 22, 2024

Costco has recently focused on expanding its service portfolio; in April 2024 the retailer added weight loss care to its partnership with Sesame. Beginning Nov. 1, Costco will sell an exclusive Peloton Bike+ bundle in 300 U.S. stores and online through Feb. 15, 2025, or while supplies last.

Supplies 264

Supplies Retail Marketing Customer 264

Retail TouchPoints

DECEMBER 18, 2024

In July 2024 , supermarket retailer Hy-Vee partnered with VusionGroup to install ESLs in more than 230 stores, following close on the heels of Walmart s June 2024 decision to roll out the solution providers digital shelf labels chainwide.

Electronics 264

Electronics Improvements Management Marketing 264