Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. With 90% of the U.S. With these new locations, we will bring to life some of the feedback we’ve heard from listening to our patients,” Carmouche added.

Electronics 305

Electronics Omnichannel Technology Customer Experience 305

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. Baird: Store KPIs really need to change.

Sporting Goods 308

Sporting Goods Technology Omnichannel Operations 308

Practical eCommerce

MARCH 25, 2024

This week's rundown includes new tools for livestream commerce, cross-border transactions, logistics, omnichannel sales, customer experience, fraud prevention, and more. The post New Ecommerce Tools: March 25, 2024 appeared first on Practical Ecommerce.

eCommerce 126

eCommerce Omnichannel Customer Experience Customer 126

Retail TouchPoints

NOVEMBER 13, 2023

One aspect of this expanded growth story is Brooklinen’s growing store count: the company has nine to date, with plans to “thoughtfully grow” its fleet by the end of 2024. RTP: What have been your strategic areas of focus through 2023 and how will they drive your priorities in 2024?

Omnichannel 273

Omnichannel B2B Channel Customer 273

Groove

APRIL 16, 2024

This starts with the platform's omnichannel capabilities that allow business owners to deliver seamless shopping experiences across multiple channels, including web, mobile, social media, and in-store. Salesforce Commerce Cloud also offers a deep integration with Salesforce's customer relationship management (CRM) platform.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). With all that in mind, it seems clear that AI is set to have another big year in 2024.

Retail 312

Retail Customer Experience Technology Operations 312

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Last year, 20 stores opened or expanded, and more than 20 plan to make their debut in 2024.

Customer Experience 247

Customer Experience Fulfillment Omnichannel Events 247

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. And I’m delighted that Adrian’s role has greatly expanded, leveraging his deep strategic expertise, commitment to omnichannel operational excellence and strong financial discipline.”

Home Furnishings 263

Home Furnishings Omnichannel Supplies Operations 263

Retail TouchPoints

DECEMBER 8, 2023

29, 2024, a few months prior to Bergh’s departure, which is scheduled for April 26, 2024. Bergh has been elected as Executive Vice Chair of the Levi’s board until his retirement date, after which he will transition to the role of senior advisor until the end of the company’s 2024 fiscal year.

Travel 277

Travel Omnichannel Consumer Marketing 277

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. Omnichannel doesn’t mean “starts online” and retailers automatically embrace it. More fluid.

Supplies 305

Supplies Fulfillment Retail Omnichannel 305

Digital Doughnut

MARCH 13, 2024

This article unveils expert insights into the top digital marketing trends for 2024. Plus, we discuss the importance of customer privacy, interactive content, and omnichannel strategies to engage your audience effectively.

Marketing 98

Marketing Omnichannel Article Customer 98

Retail TouchPoints

JANUARY 11, 2023

alone by 2024, accounting for 20% of total digital ad spend, according to Insider Intelligence. It is our vision to create the industry’s most complete omnichannel retail media stack to support retailer evolution through retail media. Retail media spend is projected to reach more than $61 billion in the U.S.

Omnichannel 309

Omnichannel BigCommerce Retail Social Media 309

Practical eCommerce

FEBRUARY 13, 2024

This week's installment includes updates on fulfillment, reverse logistics, international shipping, omnichannel commerce, retail analytics, and headless ecommerce. The post New Ecommerce Tools: February 13, 2024 appeared first on Practical Ecommerce.

eCommerce 87

eCommerce Omnichannel Fulfillment Shipping 87

Retail TouchPoints

MARCH 3, 2023

The retailer expects the existing economic pressures to carry over into the coming year, with comparable sales down 3% to 6% in fiscal 2024, but said its fortunes should improve in fiscal 2025 and beyond. “We Comparable sales fell 9.3% as overall revenue dropped to $14.7 billion , down from $16.4 billion in Q4 2022.

Operations 299

Operations Omnichannel Technology Improvements 299

Retail TouchPoints

MARCH 6, 2024

In February 2024, the retailer also expanded its relationship with MetLife subsidiary Versant Health , a leading administrator of managed vision care. Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year.

Omnichannel 278

Omnichannel Retail Management Customer 278

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

DECEMBER 13, 2023

the parent company of Tommy Hilfiger and Calvin Klein , has made two key executive appointments designed to bring the business into a new era of omnichannel growth and transformation. Hwang-Judiesch has had a successful retail career driving brand and market growth for omnichannel brands such as Carter’s Oshkosh , Esprit and Ulta Beauty.

Omnichannel 258

Omnichannel Consumer Retail Marketing 258

Retail TouchPoints

JANUARY 2, 2024

Bobby Stephens, Principal at Deloitte Consulting and a leader in Deloitte Digital’s Retail & Consumer Products practice, shared insights to help guide retailers’ priorities in 2024 and beyond.

Consumer 300

Consumer Shipping Costs Customer Retention Information 300

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

Multi-channel 262

Multi-channel Payment Services Automotive Consumer 262

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Brooklinen’s physical expansion was inspired by 227% year-over-year sales growth at its retail stores in Brooklyn and Manhattan. .

Operations 286

Operations Shipping Costs Omnichannel Customer Data 286

Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

Omnichannel 195

Omnichannel Accessories Presentation Consumer 195

Retail TouchPoints

JANUARY 17, 2024

The new Ikea stores will be located in Austin, Texas (scheduled for summer 2024), the Atlanta metro area, and two locations in greater Los Angeles. Looking past 2024, Ikea is planning to open stores in Annapolis and Gaithersburg, Md.; Katy, Texas; and other locations to be named later.

Retail 147

Retail Other Customer Fulfillment 147

Retail TouchPoints

MARCH 1, 2024

Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. For Q4 2024, Best Buy’s comp sales fell 4.8%

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

MARCH 25, 2024

As Lowe’s continues its omnichannel journey, expanding same-day delivery options helps us meet our customers where they are,” said Neelima Sharma, SVP, Digital Commerce and Technology at Lowe’s in a statement. “The Lowe’s launched a new loyalty program for DIYers, MyLowe’s Rewards , in January 2024.

Omnichannel 223

Omnichannel Technology Improvements Customer 223

Retail TouchPoints

OCTOBER 3, 2023

is betting big on going small, with plans to open up to 30 new small-format locations across the country in 2024. beginning in 2024.” Macy’s Inc. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. in a statement. “Our in a statement.

Omnichannel 264

Omnichannel Operations Presentation Marketing 264

Salsify

DECEMBER 21, 2023

Consumer trend forecasting for 2024 promises a fun year filled with amazing opportunities for brands to connect with customers.

Consumer 156

Consumer Customer Omnichannel eCommerce 156

SheerID

MARCH 14, 2024

Boost sales & loyalty with an Omnichannel Rewards Strategy. Learn to offer exclusive discounts across multiple channels, engage communities & stand out.

Omnichannel 89

Omnichannel Channel Customer Loyalty Blog 89

Retail TouchPoints

NOVEMBER 20, 2023

With pre-populated data, automated rollups and real-time collaboration tools, buyers will be able to easily view and analyze assortments across brands, categories and attributors, resulting in more customer-centric omnichannel assortments.

Department Stores 278

Department Stores lightspeed Omnichannel Accessories 278

365 Retail

MARCH 12, 2024

EuroCIS 2024, held from 27 to 29 February in Düsseldorf, Germany, reaffirmed its status as a pivotal event for retail technology innovation, drawing 475 exhibitors from 41 countries and over 13,500 trade visitors from 95 countries.

Technology 64

Technology Payment Services Retail Events 64

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

Omnichannel 230

Omnichannel Payment Services Retail Webinar 230

Retail TouchPoints

FEBRUARY 5, 2024

only, but Ikea plans to expand to more markets where ChatGPT is available during 2024. omnichannel presence in April 2023 , the same month the retailer debuted a virtual interior design service The Ikea Assistant is currently available for GPT Plus users in the U.S. Ikea had committed to spending $2.2

Omnichannel 278

Omnichannel Recommendation Improvements Marketing 278

Retail TouchPoints

FEBRUARY 7, 2024

As leading omnichannel grocery retailers in their markets, Ahold Delhaize’s U.S. In January 2024 Vitamin Shoppe , JD Sports and Camping World added DoorDash deliveries to their offerings, following closely on Best Buy ’s November 2023 addition of the service.

Omnichannel 262

Omnichannel Customer Marketing Retail 262

Retail TouchPoints

JANUARY 8, 2024

Why Retailers must Prioritize Loss Prevention in 2024 There’s no doubt that loss prevention will be a major priority for retailers of all sectors in 2024. As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss.

Recommendation 251

Recommendation Omnichannel Shipping Costs eCommerce 251

RetailMinded

APRIL 3, 2024

In 2024, two critical factors will demand your attention: Consumer Privacy Rights Act (CPRA) and operational efficiency. Omnichannel Integration Yes, you are now online, and so a majority of your clients. The post Key Considerations For Your Retail Store For 2024 appeared first on Retail Minded. Why not try now?

Payment Services 52

Payment Services Retail Mobile Payments Operations 52

Profitero

FEBRUARY 26, 2024

William Grant’s Cliodhna Lamont and Follow the Consumer’s Anh-Mai Vu joined us to provide direction for brands as they build towards eCommerce success in 2024. Profitero partnered with My Digital Shelf on February 8 to host a webinar unpacking the challenges and opportunities facing FMCGs this year.

Webinar 78

Webinar eCommerce Omnichannel 78

Pivotree Blog

JANUARY 31, 2024

With 40,000 attendees, 6,200 brands, and more than 1,000 other exhibitors, NRF 2024 – Retail’s Big Show took the industry by storm, and the dust has all but settled. Omnichannel retail was a key theme, with discussions on how retailers can bridge the gap between online and offline channels to enhance customer satisfaction and drive sales.

Omnichannel 52

Omnichannel Events Supplies Channel 52