Retail TouchPoints

JANUARY 16, 2024

“The store experience allows for more personalization and more socializing, especially in the post-COVID era, reflecting Gen Z’s desire to do things with friends and peers, as well as their desire for self-expression, which helps define this generation.” Li was a panelist at the NRF 2024 session, Digital Strategies to Decode Gen Z.

Customer Data 248

Customer Data Customer Experience Fashion Customer 248

Retail TouchPoints

APRIL 17, 2024

Many retailers grapple with insufficient product data. Here, gen AI intervenes, enriching catalogs and enabling a more comprehensive customer experience. By empowering search engines to not just index data but enrich it dynamically, retailers can retain customers on their platform.

Social Media 262

Social Media B2C B2B Customer Data 262

Retail TouchPoints

MARCH 20, 2024

This data gives marketing teams actionable insights to better understand and predict customers’ needs and behavior, therefore increasing customer satisfaction. These technologies also can help measure the metrics that matter to you, like connecting the dots between messaging and sales.

Small Business Retail 230

Small Business Retail Recommendation Consumer Customer Data 230

Retail TouchPoints

JANUARY 2, 2024

of ecommerce sales in 2024. The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Use Existing Data and Research to Find New Revenue Streams Launching a new revenue stream can be costly, risky and time-consuming.

Improvements 217

Improvements Retail Mobile Customer Experience 217

Omnisend

DECEMBER 5, 2023

In this article, we’ll explore the top 10 dropshipping marketing strategies for 2024 and cover everything from customer reviews to email marketing. Start free 10 dropshipping marketing strategies for 2024 Having the right game plan is key when figuring out how to market your dropshipping store.

Marketing 78

Marketing Social Media SEO Customer Retention 78

Retalon

FEBRUARY 14, 2024

Through the critical lens of data analysis, businesses are steering towards a more informed and strategic approach. This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance.

Retail 41

Retail Operations Management Improvements 41

Retail TouchPoints

JANUARY 5, 2024

As part of its Privacy Sandbox initiative, Google plans to phase cookies out for all Chrome users during the second half of 2024. Google’s move, along with increased privacy regulations (particularly in the EU), have put a premium on zero- and first-party data.

Recommendation 275

Recommendation Consumer Information Customer 275

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization.   Unlike traditional tactics, onsite marketing relies on detailed customer segmentation data to track their path from discovering your store and products to making a purchase and beyond.

X-cart 67

X-cart eCommerce Marketing Live Chat 67

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retalon

FEBRUARY 15, 2024

Emerging trends in retail analytics for 2024, such as the increased use of generative AI, present both new opportunities and challenges for retailers. Prescriptive analytics suggests actionable steps based on analyzed data. These criteria ensure you select a tool that not only meets current needs but also grows with your business.

Retail 41

Retail Operations Information Customer Loyalty 41

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 206

Shipping Costs Improvements Live Chat Retail 206

Fabric

APRIL 20, 2023

According to Statista, the value of the US home decor market will reach $202 billion by 2024. Source ] To capitalize on this hypergrowth, online retailers need a highly-curated catalog with excellent product recommendations that encourage customers to outfit their entire rooms. The home decor market is booming.

Shipping Costs 147

Shipping Costs Retail eCommerce Arts 147

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Data that needs to be securely protected. 

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Smile.io

FEBRUARY 2, 2024

  Judge.me , Gorgias , and Little Data emphasize the importance of reviews, personalization, and first-party data and offer ecommerce predictions for 2024. has built up the world's largest dataset of loyalty and retention data. The team at Gorgias calls for brands to be proactive in what their customers need.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Retail TouchPoints

APRIL 23, 2021

billion by 2024. Giving customers time and attention to take care of their needs and resolve their grievances is very important in creating a strong customer experience. Searching for documents in the office drawer creates a lag in solving crucial issues like resolving customer complaints.

Retail 216

Retail Operations Customer Retention Order Fulfillment 216

Smile.io

MARCH 20, 2024

Find out the top loyalty program features of 2024, how to select the best software, and how to implement a program designed for success.  VIP programs are effective because they create an ongoing two-way relationship between your brand and customers.  Effective loyalty programs enhance the customer experience.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Kibo

JANUARY 16, 2023

And as for Paris 2024, Simone says she will be there. It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels. Unify complex data with a single UI. Adjusting the customer experience for a post-COVID era.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

iVend

MAY 18, 2021

Learn More The clothing resale market alone is estimated to be worth US$30-40bn, with annual growth of 15-20% per annum from 2020-2024 , according to the Boston Consulting Group. Online offline POS systems capture all sales data and have it instantly visible at head office and provide a consistent customer experience.

Multi-channel 52

Multi-channel Retail POS Payment Services 52

FastSpring

NOVEMBER 9, 2023

Ensure that your website has robust security measures in place to protect customer data. Once a customer enters the checkout, FastSpring employs risk management to help safeguard you from fraud. Customer Support readiness : Anticipate a surge in customer inquiries and prepare your support team.

Payment Services 78

Payment Services Customer Payments Subscription 78

GetElastic

SEPTEMBER 2, 2021

With the pandemic hitting in 2020, it is not clear if this prediction came true, but eMarketer published a study last year that predicts double digit YoY growth of B2B eCommerce through 2024. I will explore some of these areas and provide some recommendations for how to get the account team, marketing team and eCommerce team aligned.

B2B 141

B2B Management eCommerce B2C 141

Retail TouchPoints

DECEMBER 8, 2022

By the end of 2024, IWSR predicts that the NA spirit, wine and beer market will grow another 31%. Personalized marketing and services powered by a first-party data model. Thoughtful Curation Creates Better Customer Experiences. Sales of these products reached $3.1 and high-end partnerships.

Food and Beverages 245

Food and Beverages Fulfillment Shipping Costs eCommerce 245

Retail TouchPoints

DECEMBER 28, 2021

And yet despite this recent huge growth in ecommerce, physical retail still maintains a firm foothold: Forrester predicts that the vast majority of retail — 72% — will still take place offline as far out as 2024. Moving Closer to the Omnichannel Ideal.

eCommerce 256

eCommerce Omnichannel Fulfillment Order Fulfillment 256

iVend

APRIL 22, 2024

Global sales in 2024 are at $1.046 trillion US dollars, and forecast to grow by $130 billion to $1.176 trillion by 2028. In a survey of 10,045 consumers, 95% said their ‘most used electronic device’ was their smartphone, and sales account for half of the trillion dollars revenue in 2024. With online sales accounting for 33.5%

POS 52

POS Electronics Consumer Electronics Mobile 52

retailnext

FEBRUARY 27, 2020

As per a report from Global Market Insights , IoT in the retail segment is expected to grow 21 percent from 2017 to 2024. Recent years alone have witnessed retailers adopting augmented reality, virtual reality and data analytics for gaining customer insights and improving shopper experience. Connected customers.

Retail 52

Retail Clothing eCommerce Information 52

Retail TouchPoints

SEPTEMBER 13, 2021

And yet, despite this recent huge growth in ecommerce, physical retail still maintains a firm foothold: Forrester predicts that the vast majority of retail — 72% — will still take place offline as far out as 2024. Key to success will be the ability to offer a unified, seamless flow, from online to brick-and-mortar and back again.

eCommerce 255

eCommerce White Paper Omnichannel BigCommerce 255