Forrester eCommerce

SEPTEMBER 25, 2023

Environmental, social, and governance (ESG) reporting is a required capability for organizations in the European Union and beyond, with most of them legally required to implement new regulations (starting in 2025 for the financial year of 2024) when the EU’s Corporate Sustainability Reporting Directive (CSRD) directive comes into law.

Management 235

Management Customer Data Customer 235

365 Retail

MARCH 10, 2024

trillion in 2024. Let’s explore the paramount e-commerce trends of 2024. In 2024, online stores will focus on giving personalised shopping experiences. Businesses can boost customer engagement and loyalty by offering such a tailored approach, ultimately increasing conversions.

eCommerce 52

eCommerce Payment Services Payments eCommerce Marketing 52

Retail TouchPoints

APRIL 17, 2024

By identifying that people are searching for low-calorie wines or high-end tequilas, companies have the ability to enhance customer data platforms for more targeted marketing. Strategies for Adapting in a Cookieless World As the industry braces for the gradual loss of data, priorities pivot.

Social Media 310

Social Media B2C B2B Customer Data 310

GetElastic

SEPTEMBER 2, 2021

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. Earlier this year, Elastic Path announced its BETA release of Account Management for Elastic Path Commerce Cloud. Market Trends in B2B eCommerce. Time = Money.

B2B 141

B2B Management eCommerce B2C 141

Retail TouchPoints

JANUARY 25, 2023

provides guidance toward a stable foundation of cybersecurity best practices that protect critical customer data from new and emerging threats, retailers should build upon these requirements to move from a reactive to a proactive cybersecurity approach. While PCI DSS 4.0 Changing Tides of PCI DSS 4.0

Merchant Services 354

Merchant Services Payment Services Mobile Payments Customer Data 354

Retalon

FEBRUARY 14, 2024

Through the critical lens of data analysis, businesses are steering towards a more informed and strategic approach. This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance.

Retail 41

Retail Operations Management Improvements 41

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Technology 59

Technology Retail Customer Retention Customer Data 59

Retail TouchPoints

FEBRUARY 1, 2024

Even though inflation has been easing in recent months, a majority ( 70% ) of retail CFOs say they plan to raise prices in 2024 — although 60% said the price hikes would be slight rather than significant, according to the 2024 Retail CFO Outlook Survey from consulting firm BDO.

Games 217

Games Retail Definition Management 217

Retail TouchPoints

JANUARY 2, 2024

of ecommerce sales in 2024. Cosmetics, which is using data to create personalized customer experiences, optimize their marketing and inform their product development — helping them stay ahead of the Gen Z curve. Customers are able to navigate its 100,000-item strong catalog via personal recommendations on the “For You” tab.

Improvements 278

Improvements Retail Mobile Customer Experience 278

Retalon

FEBRUARY 15, 2024

Retail analytics insights directly impact sales and customer loyalty by enabling more personalized shopping experiences and efficient inventory management. According to Itransition, predictive analytics leverages machine learning and statistical modeling to unveil patterns in customer behavior.

Retail 41

Retail Operations Information Customer Loyalty 41

Retalon

APRIL 26, 2024

A Milestone in Customer Data Security [TORONTO, March 24, 2024] — Retalon, an award-winning provider of predictive analytics and AI solutions for the retail industry, is proud to announce that it has successfully achieved SOC 2 Type II compliance.

Customer Data 41

Customer Data Supplies Operations Improvements 41

UpSellIt

AUGUST 23, 2023

In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace. Ecommerce personalization tailors the online shopping experience to individual customers based on their preferences, behaviors, and characteristics.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

365 Retail

JANUARY 18, 2024

SMG will manage the retail media planning and retail media operations functions of Asda business. SMG’s proprietary software product Plan-Apps – where £1M of media spend is already planned every day – will be embedded into Asda’s technology stack enabling a smooth end-to-end planning, management, and measurement cycle for campaigns.

Retail 64

Retail Omnichannel Technology Customer Data 64

Retail TouchPoints

AUGUST 30, 2023

Companies with loyal customers understand their customers’ needs and deliver personalized experiences. There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features.

Shipping Costs 260

Shipping Costs Improvements Live Chat Retail 260

365 Retail

OCTOBER 4, 2023

Advertisers are seemingly undeterred by the dwindling effectiveness of traditional methods and continue to rely on outdated data management platforms (DMPs). Try Out Alternative Data Management Solutions: The below data management solutions are custom-fit for the changing landscape.

Retail 64

Retail Customer Data Channel Improvements 64

Smile.io

NOVEMBER 14, 2023

Blog Jonathan Roque The next step, start capturing first-party data through server-side tracking. Then you will be able to equip your ecommerce managers, paid performance marketers, and other team members with accurate customer data.

Customer Retention 46

Customer Retention Shopify White Paper Multi-channel 46

CPC Strategy

APRIL 25, 2024

Amazon How Amazon Marketing Cloud (AMC) Works [2024 Update] By Emily Sullivan Apr 25 2024 Amazon Advertising kicked off 2021 by announcing the beta release of Amazon Marketing Cloud , a measurement and analytics solution designed to help marketers measure performance across different media channels. months, whichever is shorter.

Marketing 77

Marketing Subscription Blog Events 77

PERQ

OCTOBER 19, 2023

Manage your renter journey Managing the renters journey can be difficult, but luckily, marketing automation can help alleviate some of the pressure. Using artificial intelligence in lead nurturing can help create an engaging property website, create authentic online interactions, and collect helpful and detailed customer data.

Multi-channel 36

Multi-channel Channel Marketing Social Media 36

Retail TouchPoints

APRIL 23, 2021

Therefore, running a retail business in America requires a lot of effort and efficient technology for operation management. A customer setting foot in a retail outlet expects immediate and impeccable service, similar to the one received through an online purchase. billion by 2024. Removing the Automation Stigma in Retail.

Retail 262

Retail Operations Customer Retention Order Fulfillment 262

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways. No coding required.

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

ESW

MAY 17, 2023

A forecast from Forrester predicts that the volume of transactions in B2B sales will exceed $3 trillion by 2024 and that ecommerce sales will account for almost 25% of total US B2B sales by 2027. A good B2B ecommerce experience allows the seller to provide customers with a more streamlined, efficient and cost-effective buying experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

iVend

MAY 18, 2021

Learn More The clothing resale market alone is estimated to be worth US$30-40bn, with annual growth of 15-20% per annum from 2020-2024 , according to the Boston Consulting Group. Multi-store management – head office needs visibility of across all stores, with a consolidated picture of all data.

Multi-channel 52

Multi-channel Retail POS Payment Services 52

Retail TouchPoints

DECEMBER 8, 2022

By the end of 2024, IWSR predicts that the NA spirit, wine and beer market will grow another 31%. With a deep history in DTC marketing, Bodkins knew the challenges that came with managing rising cost-per-acquisition (CPA) costs, changing fulfillment expectations and inevitable online returns. Sales of these products reached $3.1

Food and Beverages 278

Food and Beverages Fulfillment Shipping Costs eCommerce 278

Fabric

APRIL 20, 2023

According to Statista, the value of the US home decor market will reach $202 billion by 2024. Source ] To capitalize on this hypergrowth, online retailers need a highly-curated catalog with excellent product recommendations that encourage customers to outfit their entire rooms. The home decor market is booming.

Shipping Costs 147

Shipping Costs Retail eCommerce Arts 147

Retail TouchPoints

DECEMBER 28, 2021

And yet despite this recent huge growth in ecommerce, physical retail still maintains a firm foothold: Forrester predicts that the vast majority of retail — 72% — will still take place offline as far out as 2024. Moving Closer to the Omnichannel Ideal.

eCommerce 279

eCommerce Omnichannel Fulfillment Order Fulfillment 279

iVend

APRIL 22, 2024

For retailers, thrift stores have become part of the ‘mainstream’, managed with many of the key disciplines of ‘regular’ retail. Global sales in 2024 are at $1.046 trillion US dollars, and forecast to grow by $130 billion to $1.176 trillion by 2028. of total revenue in 2024, showrooming is a growing threat.

POS 52

POS Electronics Consumer Electronics Mobile 52

FastSpring

NOVEMBER 9, 2023

Elevate Your Business With FastSpring Contextual Customer Churn: Turning the Tide With Proven Retention Strategies The Only Thing That’s Constant With Tax Law Is Change Need FastSpring support? Ensure that your website has robust security measures in place to protect customer data. Customized by you, hosted by FastSpring.

Payment Services 78

Payment Services Customer Payments Subscription 78

Fabric

MAY 2, 2023

Organizations spend billions to ensure that every single data point facilitates informed decisions. In fact, Gartner projects that by 2024, 75% of organizations will have deployed multiple data hubs to drive mission-critical data and analytics sharing and governance. The action plane is where data tasks run.

eCommerce 246

eCommerce Payment Services Information eCommerce Technology 246

MagentoBrain

FEBRUARY 21, 2023

Amazon predicts that by 2024, brands that prioritize visual search optimization will generate 45% more revenue than the overall market. Strategy 5: Make good use of community and comment tools to collect consumer opinions Brands can start to try to use text sentiment analysis tools for further customer data collection.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Fabric

MAY 2, 2023

Organizations spend billions to ensure that every single data point facilitates informed decisions. In fact, Gartner projects that by 2024, 75% of organizations will have deployed multiple data hubs to drive mission-critical data and analytics sharing and governance. The action plane is where data tasks run.

eCommerce 130

eCommerce Payment Services Information eCommerce Technology 130

Fabric

MAY 2, 2023

Organizations spend billions to ensure that every single data point facilitates informed decisions. In fact, Gartner projects that by 2024, 75% of organizations will have deployed multiple data hubs to drive mission-critical data and analytics sharing and governance. The action plane is where data tasks run.

eCommerce 130

eCommerce Payment Services Information eCommerce Technology 130

Omnisend

MAY 23, 2023

It is estimated that by 2024, there will be close to 4.5 The tool offers a robust email builder and campaign manager, transactional email management, high-volume sending capabilities, and send time optimization to ensure that your emails are sent out at the best times. But what is Brevo? What’s more?

Live Chat 88

Live Chat Merchant Services eCommerce Webinar 88

Omnisend

MAY 23, 2023

It is estimated that by 2024, there will be close to 4.5 The tool offers a robust email builder and campaign manager, transactional email management, high-volume sending capabilities, and send time optimization to ensure that your emails are sent out at the best times. But what is Brevo? Source AWeber G2 rating: 4.2

Live Chat 78

Live Chat Merchant Services Webinar eCommerce 78

Kibo

JANUARY 16, 2023

And as for Paris 2024, Simone says she will be there. As a subscription business model, HelloFresh needed to ensure they could set realistic expectations, provide accurate and consistent communications, and get the order to the customer on time. Our strategy is to embed customer-centricity into every function,” said Elena.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

retailnext

FEBRUARY 27, 2020

As per a report from Global Market Insights , IoT in the retail segment is expected to grow 21 percent from 2017 to 2024. Recent years alone have witnessed retailers adopting augmented reality, virtual reality and data analytics for gaining customer insights and improving shopper experience. Demand-based warehouse fulfillment.

Retail 52

Retail Clothing eCommerce Information 52

Retail TouchPoints

SEPTEMBER 13, 2021

And yet, despite this recent huge growth in ecommerce, physical retail still maintains a firm foothold: Forrester predicts that the vast majority of retail — 72% — will still take place offline as far out as 2024. Key to success will be the ability to offer a unified, seamless flow, from online to brick-and-mortar and back again.

eCommerce 304

eCommerce White Paper Omnichannel BigCommerce 304

ROI Revolution

AUGUST 5, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. By 2024, annual paid ad spend is projected to hit $109.1 It will be nearly double that in 2024. This year’s ad spend is projected to reach $76.5

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197