2026 Customer Experience eCommerce Fulfillment 
Retail TouchPoints
SEPTEMBER 14, 2023
The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.
Retail TouchPoints
FEBRUARY 21, 2024
While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. That’s a huge volume of returns for retailers big and small, and these predictions show that that figure will likely remain steady through 2026.
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ChannelAdvisor
APRIL 3, 2023
As Insider Intelligence’s global retail e-commerce forecast suggests, it is more important than ever for retailers and brands to find ways to be more agile and flexible in how they get products into consumers’ hands—and to do so while offering a positive experience with minimal friction.
ChannelAdvisor
APRIL 3, 2023
As Insider Intelligence’s global retail e-commerce forecast suggests, it is more important than ever for retailers and brands to find ways to be more agile and flexible in how they get products into consumers’ hands—and to do so while offering a positive experience with minimal friction.
Retail TouchPoints
MAY 9, 2023
There, she helped accelerate topline sales through supplier partnerships, increased innovation and improved customer experiences. and ecommerce sales were up 17% year-over-year for Q4 2022, which ended [PROVIDE DATE]. Watkins is a 24 -year Walmart veteran who has served in multiple roles, most recently as EVP of the U.S.
Retail TouchPoints
JUNE 26, 2023
The acquisition was driven in large part by CHW’s (and Kogan’s) digital prowess, and that has only become more important for Kogan over her last six years at Vintage Wines, a period when alcohol ecommerce has steadily gained traction. It’s the norm for Coke; it’s the norm for Yoplait — it’s not the norm for us.”
Retail TouchPoints
APRIL 18, 2024
We saw this early in the pandemic, as retailers quickly implemented new ecommerce and fulfillment capabilities. Retailers then began to focus on improving operational efficiencies and the shopper experience to support the company’s strategy. Relentless focus on the customer. Many retailers are at this stage.
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