FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. What is B2B Ecommerce?

B2B 148

B2B eCommerce Payment Services SEO 148

GetElastic

SEPTEMBER 1, 2021

What is B2B eCommerce? Why is B2B eCommerce important? According to the 2021 B2B Ecommerce Market Report, sales on B2B ecommerce sites grew by 10% in 2021 to $1.39 Recent shifts in B2B buying behavior has forced businesses to evolve and invest in long-term digital commerce strategies. trillion, up from $1.26

B2B 147

B2B eCommerce B2C Payment Services 147

GetElastic

SEPTEMBER 26, 2019

After extensive research and interviews, the team at Get Elastic is presenting a list of 30 industry movers and shakers in B2B ecommerce. These hardworking and thought-provoking individuals are known among their peers and commerce community as experts in digital strategy and building digital-first B2B enterprises. Twitter LinkedIn.

B2B 163

B2B eCommerce Multi-channel White Paper 163

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. According to Statista, the B2B eCommerce market worldwide is worth $12.2 Identifying the Best B2B eCommerce Platforms. Ecommerce is bigger today than ever.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Forrester eCommerce

OCTOBER 5, 2023

Text analytics is a peculiar software market segment. Some examples are: Customer Experience analytics Consumer and Social analytics and intelligence Robotic Process Automation Intelligent Document Extraction And Processing (IDEP) If you […]

Document 421

Document Customer Experience Consumer Marketing 421

FastSpring

JANUARY 10, 2023

There are tons of monthly recurring billing software solutions available, so it can seem difficult to determine which one is right for your business. Wave: Invoicing and Accounting Software for Small Businesses. InMusic Case Study: Learn how InMusic, an audio software company, reduced cart abandonment by 30%.

Payment Services 146

Payment Services Payments Subscription Banking 146

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. With many payment processors, you’ll need additional software to manage complex recurring payments, taxes, chargebacks, dunning, and more. 3 Subscription Management Software.

Payment Services 147

Payment Services Merchant Services Payments Subscription 147

Retail TouchPoints

APRIL 17, 2024

Within the world of B2B and B2C commerce, where understanding consumer behavior is key, this change has spurred a quest for innovative solutions. Here, gen AI intervenes, enriching catalogs and enabling a more comprehensive customer experience. The shift isn’t limited to chatbots; it extends to enhancing product catalogs.

Social Media 309

Social Media B2C B2B Customer Data 309

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 246

Shipping Costs eCommerce Customer Experience Recommendation 246

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. With a B2B or B2C marketplace, you benefit from an ecosystem of buyers and sellers. Automation helps ensure a seamless customer experience.

Subscription 246

Subscription B2B Mobile Customer Experience 246

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. The group is professionally moderated, there’s no cost, and you don’t need to be a FastSpring customer to apply.

Merchant Services 148

Merchant Services Payment Services Channel Social Media 148

Forrester eCommerce

JUNE 7, 2024

Forrester’s multi-episode webinar series on AI delves into the profound impact AI has – and will continue to have – both on how data scientists and software engineers approach their work and how other job functions will have to adapt to […]

Webinar 264

Webinar Other Information Customer Experience 264

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 76

POS B2B Point of Sale Retail 76

Retail TouchPoints

NOVEMBER 2, 2021

It doesn’t just refer to experiences like bungee jumping or white water rafting, but rather, encompasses the consumer desire for a valuable end-to-end brand experience. Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection.

Point of Sale 296

Point of Sale Mobile Customer Marketing 296

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

Kibo

DECEMBER 1, 2020

Kibo recently hosted a fireside chat that dove into the challenges B2B organizations are facing post-pandemic. We invited three industry experts to talk about how they weathered the accelerated shift to digital experiences. The Great Shift in B2B Organizations to Digital Experiences. ” The Speed of Transformation.

B2B 62

B2B Omnichannel Operations Customer 62

Retail TouchPoints

DECEMBER 7, 2021

Both individual consumers and business buyers have become sophisticated about their online shopping expectations, and a good customer experience (CX) strategy is now table stakes in B2C and B2B ecommerce. Customer eXperience” is a complex mixture of tangible and intangible features that fit together like gears in a mechanism.

Arts 274

Arts Customer Shipping Costs Customer Experience 274

GetElastic

JUNE 2, 2023

With a headless architecture, your brand can create compelling commerce experiences by choosing your preferred content management system ( CMS ), digital experience platform DXP, and other technologies such as Angular or React front-end frameworks. Headless commerce provides a flexible way for businesses to approach eCommerce.

Magento 147

Magento B2C B2B BigCommerce 147

FastSpring

AUGUST 7, 2020

The good news is there’s an opportunity for software and saas companies to streamline their checkouts to drive more revenue. Where B2B differs from B2C for the user. Discover how reducing friction in your checkout process can drive your conversions on your site, and improve the overall customer experience.

Merchant Services 148

Merchant Services B2C B2B Download 148

Retail TouchPoints

FEBRUARY 24, 2022

Ecommerce software company fabric has raised $140 million in a Series C funding round led by SoftBank, less than a year after its $100 million Series B. The company’s rapid growth tracks with the broader ecommerce boom: global ecommerce surpassed $5 trillion in 2021, and B2B ecommerce is expected to reach $20.9 billion valuation.

eCommerce Software 263

eCommerce Software eCommerce Shopify B2B 263

Smile.io

OCTOBER 29, 2020

Personalized customer experience has become a must-need in the modern marketing landscape. Here are a few ways you can personalize the experience of your eCommerce customers and increase your sales. Creating a personalized experience for eCommerce has proven to be a worthwhile approach. Source: [link] ??

Customer Experience 46

Customer Experience eCommerce Customer Recommendation 46

Retail TouchPoints

JULY 26, 2021

There are plenty of good reasons to sell direct, from higher margins to insulation from future pandemics, but succeeding at DTC requires a different set of skills than the B2B environment you’re used to. You can’t just repurpose your B2B website and add a shopping cart to turn it into a shopping platform. Digital Marketing.

Payment Services 276

Payment Services Fulfillment Web Design B2B 276

MakeWebBetter

MARCH 17, 2020

Once you comprehend the power of data in online business, you realize whether your business is B2B or B2C, data is the most important asset to utilize in eCommerce. And HubSpot CRM is one of the best Customer Relationship Management software available that […]. And you get HubSpot, HubSpot everywhere!

eCommerce 190

eCommerce B2C B2B Management 190

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 276

Technology Retail Customer Experience Presentation 276

Forrester eCommerce

JANUARY 2, 2024

No, there’s no software to knit everything together – we can’t justify the spend. How’s this for a challenge? “We We want you to manage IT for the regional offices. Well, part of it. You won’t know who’s working on the other parts. No, we don’t know the overall spend. You’ll have enough budget to do […]

Management 235

Management Other B2B Customer Experience 235

Wiser

OCTOBER 11, 2023

Pros: Large customer base, higher sales volume, greater market share. Cons: Intense competition, high customer acquisition costs, need for continuous innovation. B2B (Business-to-Business): In this model, one business sells products or services to another business.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Retail TouchPoints

DECEMBER 22, 2021

The clients we serve — DTC brands, B2B companies and brands that offer a mix of online and offline sales — are having a difficult time finding the expertise they need to take their business to the next level. Innovation slows, and ecommerce engines slowly become legacy software. And it’s not just agencies.

eCommerce 304

eCommerce Shipping Costs Shopify Conversion Optimization 304

Digital Doughnut

JUNE 16, 2022

Additionally, these reviews are valuable for evaluating the pros and cons of business software. They build trust and social proof, which increases the likelihood of purchasing a product or service. Read on to discover the reasons why business owners should read online reviews.

Customer Experience 97

Customer Experience B2B Customer 97

FastSpring

APRIL 18, 2024

For many SaaS and software companies, international sales are a key part of their growth trajectories. But with international growth comes a long list of international business concerns about how to appeal to potential customers in new countries. Why it’s so important to optimize pricing for local markets.

Payments 78

Payments Presentation Merchant Services Payment Services 78

Retail TouchPoints

SEPTEMBER 23, 2022

That way they can focus on their core business and also, they don’t have to invest in the expensive inventory and logistics software that 3PL companies are using. If you cannot fulfill orders at that rate and ship items with such diligence, your customer experience will suffer.

Shipping Costs 330

Shipping Costs Order Fulfillment Fulfillment Shipping 330

BigCommerce

AUGUST 10, 2018

That makes WordPress the most widely used website software in the world. Think more expensive products, B2B, etc. Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

Kissmetrics

JULY 12, 2021

Marketing automation is the act of using software and technology to create and implement applications to automate repetitive tasks, such as (yes) email marketing, ad campaigns, tracking, and much more. AdRoll is helpful for retargeting customers through re-engagement on Facebook, Twitter, and the web. What is Marketing Automation?

Marketing 362

Marketing Payment Services Payments Events 362

FastSpring

JANUARY 17, 2023

FastSpring: Comprehensive Subscription Billing Platform for Global Software Companies. With FastSpring, B2B and B2C software companies can manage: Multiple subscription models, trials, one-time add-ons, discounts, and more. The better the customer experience, the more likely they are to stay. Mobile app.

Subscription 125

Subscription Payment Services Payments B2B 125

Retail TouchPoints

MAY 28, 2021

Having an automated customer onboarding process in place ensures that your customer’s entire journey with your company is recorded and accessible for your support team. Customer experiences are now targeted with helpful reps who are backed by data. That’s a winning customer service strategy. Let us know!

Payment Services 170

Payment Services Games Live Chat Customer 170

Retail TouchPoints

FEBRUARY 3, 2022

This is the new critical form of engagement for brands that understand providing the same customer experience and in-person shopping experience via a digital medium is essential for survival moving forward. He is a seasoned product professional with over 25 years’ experience taking B2B software products to market.

Consumer 276

Consumer Social Media Multichannel Fashion 276