Optimizely

DECEMBER 14, 2017

Are your customers truly engaged, or are they just coasting? Unless you’re keeping a close eye on customer interactions with your B2C brand, it’s impossible to know for sure. You must have quality customer data so you know which customers really are happy, and which customers are entering the at-risk zone.

Customer 210

Customer B2C Customer Loyalty Customer Data 210

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Groove

AUGUST 18, 2020

No matter the size of your B2B or B2C eCommerce business, Klaviyo can help your store grow. Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. Real-Time Customer Data. Data Science. Reach Customers On Any Channel.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Optimizely

DECEMBER 14, 2017

Are your customers truly engaged, or are they just coasting? Unless you’re keeping a close eye on customer interactions with your B2C brand, it’s impossible to know for sure. You must have quality customer data so you know which customers really are happy, and which customers are entering the at-risk zone.

Customer 150

Customer B2C Customer Loyalty Customer Data 150

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

GetElastic

NOVEMBER 26, 2018

  In order to compete, companies must differentiate – and that comes down to the customer experiences they deliver. B2B buyers want  the same digital commerce  experiences they are receiving on B2C channels.  

B2B 136

B2B B2C Mobile Social Media 136

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. Hit Your Target with Smart Social Ad Campaigns. Advertising on social media is a must, but which channel should you choose and how should you format these posts?

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. First-Party Data Marketing Is The New Norm.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Paid Media. Prepare Omnichannel Commerce Strategy.

B2B 78

B2B eCommerce Improvements B2C 78

Ecommerce Platforms

FEBRUARY 23, 2021

Customization : The Magento self-hosted ecommerce platform give you complete control over the sales experience. Integrations : Add various use-friendly solutions for things like social media marketing, SEO and more. With customer data reports, you’ll have no problem collecting insights into the behavior of your customers.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Optimizely

APRIL 10, 2018

Your B2C brand has a big sale coming up to move excess women’s shoe inventory and make room for next season’s styles. In order to do that, you need access to your customer data. You call your data analyst and explain exactly what you need. Better understand the customer journey. Does this sound familiar?

B2C 186

B2C Customer Data Customer Marketing 186

GetElastic

SEPTEMBER 2, 2021

Chat has become the leading contact source within the online environment, with 42% of customers using chat versus email (23%) or other social media forum (16%). When a buyer is online and presented with the option to buy using an eCommerce experience, the most critical factor is confidence that their decision will be a good one.

B2B 141

B2B Management eCommerce B2C 141

Optimizely

OCTOBER 29, 2019

Your B2C brand has a big sale coming up to move excess women’s shoe inventory and make room for next season’s styles. In order to do that, you need access to your customer data. You call your data analyst and explain exactly what you need. Better understand the customer journey. Does this sound familiar?

B2C 150

B2C Customer Data Customer Marketing 150

Kibo

DECEMBER 14, 2021

To meet the demands of this unique consumer and help capture the generation’s growing spending power, retailers must continue to invest in new technologies and digital shopping experiences. Merchants are shifting toward a fast and efficient customer digital shipping experience to meet the demands of the millennial shopper.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications.

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Optimizely

MARCH 29, 2018

You’ve designed a very pretty marketing email and are ready to send it out to a dynamic segment that signed up for a 10% off promotion from your B2C brand. As a believer in data-driven marketing, you immediately look at the metrics. Are you really a data-driven B2C marketer? A 20% open rate, way to go!

B2C 247

B2C Marketing Multi-channel Customer Data 247

Optimizely

JULY 17, 2018

As a marketer, you understand why you’re collecting the data, but what are you doing with it? In fact, fewer than a quarter of marketers are extremely satisfied with their ability to use customer data to create more relevant experiences. And 54 percent of marketers are only using half of their customer data.

Marketing 170

Marketing Social Media Customer Data B2C 170

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. There’s even the option to view all of your customer conversations at once. You can also save up to 10 email templates within the free version.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

Optimizely

JULY 25, 2019

If your buyer clicked on a specific product detail page , for example, you need to use that data to power all of your marketing messages and drive higher conversion rates. With the right customer data, you can personalize your marketing in real-time across channels, platforms, and devices. What is dynamic personalization?

Marketing 150

Marketing Recommendation Channel B2C 150

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. Get more flexibility and customization from your ecommerce platform. Social media integration. And much more.

eCommerce Platforms 419

eCommerce Platforms Payment Services Shipping Costs eCommerce 419

Kissmetrics

MARCH 2, 2018

Dashboards are full of comprehensive data that you can use to build customers from small lifetime values to high lifetime values. Salesforce is king when it comes to customer relationship management. When it comes to social media, today’s consumer is everywhere. Want a platform to help grow and nurture customers?

Social Media 206

Social Media Multi-channel Channel SEO 206

Kibo

NOVEMBER 1, 2021

It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. The shopping journey for a B2B customer typically tends to be more complex, involve larger-ticket items, and take longer to complete than a B2C purchase. Omnichannel shopping isn’t just a passing trend. Source: Google.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Kibo

JUNE 16, 2022

While it relies on the modern tech stack, composability is a business mindset that applies to all aspects of a business—from product development and customer experience to marketing and fulfillment. This allows you to quickly adapt your fulfillment strategy to meet changing customer demands. .

Payment Services 62

Payment Services Shipping Costs Fulfillment Omnichannel 62

Optimizely

JUNE 13, 2019

The way you market to customer base – the type of campaigns you send them and the content these contain – should differ according to these specific affinities in order to create a better customer experience. By using customer affinities, you can say goodbye to outdated marketing tactics like batch-and-blast email.

Customer 270

Customer Outdoor Social Media Customer Loyalty 270

Ecommerce Platforms

OCTOBER 14, 2019

The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

GetElastic

JUNE 9, 2022

fared well among customer service response and problem solving tailored to the client. Dynamic Yield helps companies quickly build and test personalized, optimized, and synchronized digital customer experiences. Their ideal customers are high growth B2B and B2C retailers in the $100M+ total revenue bracket.

eCommerce 78

eCommerce Recommendation Mobile B2C 78

BigCommerce

APRIL 21, 2017

Looking at your store’s overview data, including abandoned cart data , purchase funnel and most popular products is a great place to start. However, it’s helpful to dive into your customer data even further to really understand their behavior and who they are, enabling you to personalize their experience.

eCommerce 420

eCommerce Shipping Costs BigCommerce Gifts 420

Omnisend

JULY 26, 2023

You can achieve this by: Collecting relevant customer data during the signup process Segment your audience into different groups to help you send targeted automated text messages Address the recipient by name Incorporate a clear CTA in the SMS 4.

Games 60

Games B2B Clothing Events 60

ESW

MAY 23, 2018

Here are some of the biggest benefits of the direct-to-consumer model: You control the customer experience: When you sell through a department store or any third-party vendor, you most likely have little control over how your products are displayed or represented. This focus on the customer experience is working out nicely for Nike.

Consumer 122

Consumer Payment Services Shipping Costs Payments 122

GetElastic

NOVEMBER 11, 2021

Founded in 2016, they have focused on and exceled at developing conversational bots for social media, specifically Facebook messenger and more recently, Instagram. A key differentiator of Botsify is their multi-lingual chatbot feature, that allows customers to translate their bots for native conversations in multiple languages.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

BigCommerce

AUGUST 8, 2018

Download this guide to learn how top brands tackle: Direct-to-Consumer & B2C Implementations. We can now collect and process petabytes of data and append mass-consumer purchase behavior to an individual’s purchase history to offer relevant and helpful product recommendations. Social media. Download Your Guide.

eCommerce 231

eCommerce Payment Services Technology Recommendation 231