Kibo

SEPTEMBER 30, 2022

Research for Gartner has found that the proliferation of online channels means B2B customers are now spending only 17 percent of their time meeting suppliers when considering a purchase. Aside from these general, long-term trends, there are more immediate reasons for B2B businesses to invest in eCommerce capability.

B2B 71

B2B B2C Multi-channel eCommerce 71

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 265

Technology Retail Customer Experience Presentation 265

GetElastic

OCTOBER 21, 2022

These experts are great sources of information on all things eCommerce related and we think are worth your follow or subscription to their content for staying up-to-date with the latest eCommerce trends. Jay Baer: Founder of Convince & Convert , Marketing and Customer Experience Expert, Author, Advisor, Keynote Speaker.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. It wasn’t ideal for the business or its customers. “It

B2B 147

B2B eCommerce Payment Services SEO 147

Kibo

JUNE 20, 2014

As for what comes next, we are constantly evolving and we’ll be poised to meet any trend head on with the best office furnishings on the market.” To learn more about how Kibo can help you deliver a great customer experience through seamless order management and fulfillment capabilities, check out our manufacturer solutions.

Fulfillment 62

Fulfillment Customer B2B B2C 62

Forrester eCommerce

FEBRUARY 7, 2024

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat. This year, in 2024, the economy […]

Consumer 251

Consumer Customer Loyalty Customer Experience B2C 251

Optimizely

JULY 31, 2018

Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? These guys have served their time in the trenches of the ecommerce industry, and their smart takes and advice on the latest ecommerce trends are worth following. My Wife Quit Her Job.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Forrester eCommerce

SEPTEMBER 16, 2020

By April of this year, an astounding 62% of US online adults had performed some kind of online transaction for the first time as a direct result of the COVID-19 pandemic — many began ordering products online for delivery, others experimented with digital payments or started banking online, and some opted to receive medical advice […].

Consumer 488

Consumer Banking Other Customer Loyalty 488

Kibo

DECEMBER 14, 2021

Experiences matter: 38% of millennials are likely to live beyond their means so long as they enjoy life through experiences. They follow the latest trends and may even pay more to be among the first to receive a new or innovative product. Keeping pace with digital trends can help brands stand apart from the competition.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Forrester eCommerce

SEPTEMBER 23, 2020

If you’ve been following my blog, you’ll know that we’ve been measuring precisely how the emotional toll of the COVID-19 pandemic is influencing consumer appetite for commercial exchange — we do this by applying Forrester’s Consumer Energy Index, our data-driven framework that captures how ready and willing consumers are to reach out to brands.

Consumer 461

Consumer Blog Customer Loyalty Customer Experience 461

Forrester eCommerce

AUGUST 25, 2022

It takes all the running you can do to keep in the same place. If you want to get somewhere else, you must run at least twice as fast as that! — “Alice in Wonderland” Run Twice As Smart We sit in the penumbra of a pandemic, on the cusp of a recession. In these […].

Customer Loyalty 195

Customer Loyalty Customer Experience B2C Consumer 195

Forrester eCommerce

NOVEMBER 8, 2022

How well did US financial services firms rank in terms of customers’ trust in 2022? Overall, customer trust was relatively […].

Financial Services 195

Financial Services Customer Banking Customer Loyalty 195

Optimizely

MARCH 27, 2018

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. AI is here, but the experience is not amazing just yet. Customer data creates seamless customer experiences.

B2C 150

B2C Omnichannel Channel Customer Experience 150

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. Giving Consumers Control Over the Digital Customer Experience.

Payment Services 206

Payment Services Merchant Services Omnichannel Consumer 206

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. This lift was even higher for other retailers, with increases driving higher loyalty and share-of-wallet among existing customers.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Kibo

JANUARY 18, 2023

On the last day, we heard from retail experts from Charles Schwab, Neiman Marcus, Bealls, Mondelez, and Poolwerx, covering economy trends, headless commerce, supply chain strategies, and distributed order management. First, it’s allowed them to open up their partnership opportunities with software vendors to deliver rich customer experiences.

Fulfillment 62

Fulfillment Supplies Shipping Costs B2B 62

Optimizely

DECEMBER 18, 2018

That’s why you need to integrate the in-store data you’re collecting with customer data from other channels and make a consistent and personalized customer experience. Every time customers interact with you during store visits, you have the opportunity for data collection through your POS system. What is in-store data?

Marketing 225

Marketing Customer Loyalty POS Point of Sale 225

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . Tiered loyalty system.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. A PIM solution helps brands to manage product information, improving their ability to quickly retrieve and use key data to power digital buying experiences.

Information 78

Information B2C Channel Improvements 78

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. A PIM solution helps brands to manage product information, improving their ability to quickly retrieve and use key data to power digital buying experiences.

Information 78

Information B2C Channel Improvements 78

Kibo

JANUARY 16, 2023

It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels. Use CMS data across various customer experiences for cohesive and consistent buying journeys. Adjusting the customer experience for a post-COVID era.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

Ecommerce Platforms

OCTOBER 14, 2019

The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

BigCommerce

JULY 25, 2017

Instead, they can follow Shari’s aesthetic and see not only what is good and quality, but what is cute and on trend, from the onesie to the booties to the beanie to the blankie. The old site was losing customer loyalty –– beyond not letting everyone checkout. Folks use this for B2B versus B2C, VIP customers, etc.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Omnisend

JANUARY 5, 2024

Here are just some of the benefits:: Increased visibility More credibility Owned channel (no need to worry about social media algorithm updates) More control over customer experiences Exactly what you want your brand to deliver, right? And if you’re an ecommerce brand, having a mobile app lets you extend your customer base.

eCommerce 88

eCommerce Payment Services SEO Social Media 88