365 Retail

MARCH 8, 2023

As one of the world’s largest e-commerce markets in terms of sales, retailers and brands should look to China to keep on top of key trends, innovations, and consumption behaviours. Market research firm Forrester predicts a fifth of B2C brands in China will use digital idols to improve consumers’ shopping experiences in 2023.

eCommerce 71

eCommerce Outdoor eCommerce Marketing Hobbies 71

GetElastic

AUGUST 18, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. 59% of customers prefer not to interact with a sales representative.

B2B 145

B2B eCommerce Payment Services Marketing 145

Optimizely

MARCH 7, 2019

When you think of your role as a B2C marketer, does “technologist” immediately come to mind as a description? You spend a lot of time evaluating, using, and optimizing your marketing tech stack all while staying up on the latest trends in the industry. Promote customer loyalty through offering seamless, 1:1 experiences.

B2C 170

B2C Marketing Technology Customer Loyalty 170

Forrester eCommerce

NOVEMBER 28, 2023

Use our tips to help your email programs will perform better and grow your long-term customer loyalty this holiday season.

Customer 251

Customer Customer Loyalty Marketing B2C 251

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. If you aim for quick expansion and high profitability, a B2C model with aggressive digital marketing strategies might serve you well. For example, Amazon and eBay.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Optimizely

MAY 20, 2019

Boston, MA: Zaius , the world’s leading B2C CRM, announced today four new executive hires to further accelerate growth and the company’s clear leadership in the MarTech industry. This experience will be invaluable as we revolutionize how B2C companies delight their customers at every interaction.”. Need an assist?

B2C 150

B2C Marketing Customer Customer Loyalty 150

Kibo

SEPTEMBER 30, 2022

Research for Gartner has found that the proliferation of online channels means B2B customers are now spending only 17 percent of their time meeting suppliers when considering a purchase. Aside from these general, long-term trends, there are more immediate reasons for B2B businesses to invest in eCommerce capability.

B2B 71

B2B B2C Multi-channel eCommerce 71

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. For many B2C brands, the customer is the center of the world. Unfortunately, omnichannel remains a struggle for many B2C brands.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. A good B2B ecommerce experience allows the seller to provide customers with a more streamlined, efficient and cost-effective buying experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Ecommerce Platforms

SEPTEMBER 16, 2019

So here are some of the elementary hacks to use for your market analysis; Use Google Trends. To put it into context, Google Trends is, unquestionably, a feature-rich tool that hooks you up with the winning keywords. Google Trends generates this graphical data in real-time and filters the same information as per the preset demographics.

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

GetElastic

OCTOBER 21, 2022

These experts are great sources of information on all things eCommerce related and we think are worth your follow or subscription to their content for staying up-to-date with the latest eCommerce trends. His LinkedIn blogs offer relevant insights on current eCommerce trends and advice navigating market conditions such as supply chain issues.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Optimizely

JUNE 20, 2019

By surfacing these trends and patterns in customer buying behavior, you can confidently send out messages like: “Customers who bought X also bought Y.”. While customizing your campaigns to your buyers is great, it can be time consuming if you try to do it manually. Recommendations based on general brand interactions.

Recommendation 150

Recommendation X-cart Shopping Carts B2C 150

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 277

Technology Retail Customer Experience Presentation 277

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. The buying journey for B2B sales is still longer than a B2C transaction.

B2B 148

B2B eCommerce Payment Services SEO 148

Kibo

DECEMBER 8, 2021

These savvy digital customers have spent nearly two years shopping online for everything from groceries to clothing, and—with a sharp uptick in desirable behaviors recently—they look poised to do the same this holiday season. The new, digitally-savvy consumers prefer specific products that meet their needs more than brand loyalty.

eCommerce 62

eCommerce Download Mobile Customer Loyalty 62

Kibo

JUNE 20, 2014

“We’re always searching for new items to help our customers create a comfortable and productive work environment,” says Bob. As for what comes next, we are constantly evolving and we’ll be poised to meet any trend head on with the best office furnishings on the market.” Right now, we’re selling more products for an open floor plan.

Fulfillment 62

Fulfillment Customer B2B B2C 62

Kibo

JUNE 6, 2014

If customers are searching for a particular product in droves, yet conversion rates are low, you’ll know it’s time to revisit your product pricing strategy. Always trending. Gain a better understanding of customer shopping habits by analyzing what products are selling best, when and where. Stop playing stocking guessing games!

Improvements 62

Improvements B2B B2C Webinar 62

Optimizely

JULY 31, 2018

These guys have served their time in the trenches of the ecommerce industry, and their smart takes and advice on the latest ecommerce trends are worth following. Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand. The Empowered Marketer .

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Forrester eCommerce

FEBRUARY 7, 2024

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat. This year, in 2024, the economy […]

Consumer 251

Consumer Customer Loyalty Customer Experience B2C 251

Kibo

DECEMBER 14, 2021

They follow the latest trends and may even pay more to be among the first to receive a new or innovative product. Technology is —and will continue to be — an important tool in reaching the millennial audience, which tends to be the market that tries new technologies and trends first.

Social Media 62

Social Media Retail Mobile Omnichannel 62

eCommerce CEO

JANUARY 20, 2019

Business to Business (B2B): You are selling to organizations, corporations and non-profits rather than individual customers. Business to Consumer (B2C): This means you are selling to individual consumers rather than businesses. Marketplace: You are acting as a middleman by bringing businesses and (B2B or B2C) customers to one website.

eCommerce 89

eCommerce Shipping Costs Payment Services Payments 89

Forrester eCommerce

SEPTEMBER 16, 2020

By April of this year, an astounding 62% of US online adults had performed some kind of online transaction for the first time as a direct result of the COVID-19 pandemic — many began ordering products online for delivery, others experimented with digital payments or started banking online, and some opted to receive medical advice […].

Consumer 488

Consumer Banking Other Customer Loyalty 488

Forrester eCommerce

SEPTEMBER 23, 2020

If you’ve been following my blog, you’ll know that we’ve been measuring precisely how the emotional toll of the COVID-19 pandemic is influencing consumer appetite for commercial exchange — we do this by applying Forrester’s Consumer Energy Index, our data-driven framework that captures how ready and willing consumers are to reach out to brands.

Consumer 461

Consumer Blog Customer Loyalty Customer Experience 461

Korona

JANUARY 30, 2023

And when they come back to the receipt, it also syncs all of their loyalty points and the purchases they’ve made in your store. Read also: 7 Key Reasons to Get a Retail Point-Based Customer Loyalty Program The bLoyal integration allows you to load gift cards, redeem loyalty orders, create a shipping order, and more.

POS 52

POS Merchant Services Other Payment Services 52

Forrester eCommerce

JANUARY 14, 2021

During my time in advertising, one of the top questions I was asked by clients was: How do we reach the next-generation consumer without alienating our current (aging) customer base? It’s a business problem that’s on the mind of every marketing leader looking to future-proof their brand.

Consumer 356

Consumer Marketing Customer Social Media 356

Forrester eCommerce

AUGUST 25, 2022

It takes all the running you can do to keep in the same place. If you want to get somewhere else, you must run at least twice as fast as that! — “Alice in Wonderland” Run Twice As Smart We sit in the penumbra of a pandemic, on the cusp of a recession. In these […].

Customer Loyalty 195

Customer Loyalty Customer Experience B2C Consumer 195

Forrester eCommerce

NOVEMBER 8, 2022

How well did US financial services firms rank in terms of customers’ trust in 2022? Overall, customer trust was relatively […].

Financial Services 195

Financial Services Customer Banking Customer Loyalty 195

Optimizely

MARCH 27, 2018

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. The customer is happy giving you their data if they get value back in return.”. But we’re not there yet.”.

B2C 150

B2C Omnichannel Channel Customer Experience 150

BigCommerce

FEBRUARY 13, 2018

This trend isn’t slowing down, either. Even more data reinforces the ecommerce growth trend: There may be as many as 2.14 Generally, there are six main models of ecommerce that businesses can be categorized into: B2C. Business-to-Consumer (B2C). B2C ecommerce ecompasses transcations made between a business and a consumer.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Optimizely

DECEMBER 18, 2018

Instead of only using the data you collect with your POS for your in-store loyalty program (for example, printing out reams of paper coupons at checkouts), you should use an analytics solution or platform like a B2C CRM to integrate it with the data you have on customers across the rest of your channels and marketing platforms.

Marketing 225

Marketing Customer Loyalty POS Point of Sale 225

Optimizely

DECEMBER 19, 2017

As a B2C marketer, you can’t market to everyone or you’ll sell to no one. You have to specifically target your ideal customers, and to do that, you must really understand your top buyers. Biggest incentive to purchase : On-trend fashion. Branding shifts to better fit your customer profile. …and much more.

Customer 300

Customer eCommerce B2C Fashion 300

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. McKinsey notes that when grocery companies successfully delivered personalized interactions to a large segment of their customers, they achieved a 1-2% lift in sales.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. Trends Driving the Future of Local Retail. View the session on demand.

Payment Services 234

Payment Services Merchant Services Omnichannel Consumer 234

Kibo

JANUARY 18, 2023

On the last day, we heard from retail experts from Charles Schwab, Neiman Marcus, Bealls, Mondelez, and Poolwerx, covering economy trends, headless commerce, supply chain strategies, and distributed order management. First, it’s allowed them to open up their partnership opportunities with software vendors to deliver rich customer experiences.

Fulfillment 62

Fulfillment Supplies Shipping Costs B2B 62

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . Tiered loyalty system.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

BigCommerce

NOVEMBER 2, 2017

This post will teach you exactly how to do that, subsequently increasing sales, revenue, and customer loyalty. How to Drive Ecommerce Traffic and Convert Customers. Check out their resources center homepage, including link off to videos, user guides, deconstructions, essays on trending topics and more. Freund Container.

eCommerce 420

eCommerce Social Media BigCommerce Mobile 420

GetElastic

OCTOBER 19, 2021

Over the past few years, commerce has shifted towards a digital-first approach, with customers demanding more streamlined digital experiences and new options for digital self-service. Brands attempting to build or boost customer loyalty and satisfaction. Channel Information – Google categories, mobile descriptions.

Information 78

Information B2C Channel Improvements 78