Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 253

Shipping Costs Customer Experience Supplies Improvements 253

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. Start with the data you have on your customers and create ideal customer personas to guide each customer’s personalized content and platform.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Optimizely

AUGUST 14, 2018

Yes, there are the Target aficionados, REI groupies, and Apple diehards that buck the trend. But few brands are lucky to attain the ranks of true customer loyalty. For ecommerce brands today, the sad truth is most consumers go wherever the trends go. Understanding customer psychology. Maslow’s Hierarchy of Needs.

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. Connors: One big one that we think will last is the phenomenon of more people cooking at home , although the reasons behind the trend have evolved. Barbara Connors. “We

Customer Loyalty 261

Customer Loyalty Customer Beauty and Health eCommerce 261

Digital Doughnut

SEPTEMBER 29, 2023

Explore the essential customer service marketing trends that can transform your strategy and boost customer loyalty. Create an impactful customer experience.

Customer 96

Customer Marketing Customer Loyalty Customer Experience 96

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. La-Z-Boy is implementing these CX insights to support a larger initiative that breaks down internal silos and supports the sharing of feedback analysis and customer trends.

Omnichannel 225

Omnichannel Social Media Customer Loyalty Customer Experience 225

Retail TouchPoints

MARCH 8, 2024

has named four executives with extensive retail experience to top posts, including naming Frank Kerr as the company’s first-ever Chief Customer Officer. where he was one of the first 50 employees, and he’ll be responsible for driving a holistic customer experience using consumer insights, marketing, loyalty and promotions.

Customer 266

Customer Customer Loyalty Customer Experience Marketing 266

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 283

Consumer Shipping Costs Customer Retention Information 283

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

MARCH 20, 2024

In addition, it allows brands to act more as advisors than salespeople, which helps build trust and long-term customer loyalty. This approach focuses on understanding and addressing the customer’s needs rather than pushing for a sale. These needs include information on current trends, knowledge about the customer (e.g.

Small Business Retail 257

Small Business Retail Recommendation Consumer Customer Data 257

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 338

Customer Loyalty Operations Improvements Customer Experience 338

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

iVend

JULY 8, 2021

Trends that were ‘bubbling under’ accelerated rapidly courtesy of COVID and retail looks very different to two years ago. In-store customer experience In the new retail world, with so many shoppers having moved to online purchases, brick and mortar stores have offer something different if they’re to get customers back through the doors.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 234

Shipping Costs Improvements Live Chat Retail 234

Retail TouchPoints

SEPTEMBER 22, 2022

When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. If the past few years have taught us anything, it’s that personalizing the customer experience is what keeps consumers coming back time and time again.

Customer Loyalty 287

Customer Loyalty Social Media Customer Experience Fashion 287

Algopix

DECEMBER 2, 2020

Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. That’s why so many organizations now use artificial intelligence (AI) to create an exceptional retail experience. Natural Language Automation.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

Shipping Costs 255

Shipping Costs Payment Services Banking Retail 255

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 272

Retail Shipping Costs Improvements Customer Experience 272

365 Retail

DECEMBER 12, 2022

Karel Schindler, CEO of ROI Hunter outlines four trends that retailers cannot afford to ignore next year: 1) Discount doubt: Consumers will wise up. Patience for nothing less than the full 360 customer experience will be tested as shoppers are more conscious of how and where they spend their money.

Customer Loyalty 58

Customer Loyalty Consumer Customer Multi-channel 58

Retail TouchPoints

JANUARY 18, 2024

That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs. Gamification can be used as a short-term strategy to drive engagement or for long-term efforts to build customer loyalty. Use it to make a good app experience even better, not make a poor app experience okay.

Retail 305

Retail Customer Loyalty Games Reference 305

Retail TouchPoints

AUGUST 23, 2023

The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand.

Travel 212

Travel Clothing Technology Customer Loyalty 212

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 303

Supplies Shipping Costs Customer Loyalty Technology 303

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 218

eCommerce Order Fulfillment Fulfillment Multi-channel 218

Retail TouchPoints

FEBRUARY 28, 2022

The NFT space is heating up, and brands across the retail realm are eager to show their innovation in the quickly blossoming category. Just look at the Super Bowl’s roster of advertisers for a small sampling of the diverse brands diving head-first into the metaverse. As demand on the brand side increases, so does demand on the creator side.

Consumer 294

Consumer Social Media Arts Retail 294

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 229

Payment Services Retail Point of Sale Supplies 229

Retail TouchPoints

SEPTEMBER 9, 2022

The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience. CEOs, CIOs, CFOs and other executives involved in Web 3.0, 18-19, 2022, at Convene One Liberty Plaza in New York City.

Customer Loyalty 280

Customer Loyalty Consumer Goods Customer Experience Technology 280

Retail TouchPoints

MAY 18, 2021

Retailers with expedited build schedules and opening timelines will reap the rewards of location-based customer loyalty. Experience. Savvy cannabis retailers have taken cues from the luxury sector utilizing the same vendors, architectural features and materials to elevate the in-store customer experience at every touch point.

Jewelry 299

Jewelry Customer Experience Customer Loyalty Point of Sale 299

Retail TouchPoints

JULY 28, 2020

In addition, “store associates and managers have taken on more responsibility over the years, from the buy online, pickup in-store trend to personalizing experiences for every shopper on every channel, while also having to be product and style experts,” said Oscar Sachs, CEO of Salesfloor in a statement.

Customer Experience 152

Customer Experience Customer Loyalty Omnichannel Channel 152

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. Leveraging this particular trend is as easy as directly addressing those concerns about which customers have been vocal. More broadly speaking, ground your operations in values that your customers will identify with.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 303

Retail Customer Data Customer Experience Social Media 303

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135