Google Cloud’s Carrie Tharp: Forget Omnichannel, Retail Needs to be ‘Channel-less’
Retail TouchPoints
DECEMBER 13, 2021
For example, our retail search capability is based on the search stack and capabilities we built for the core Google search — that natural language understanding, the understanding of intent, the product knowledge graph, and really understanding what and how people are saying things, and what that means to their shopping journey.
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