Groove

APRIL 11, 2022

Protecting your eCommerce store and your customers from fraud is an essential component of building customer trust. In fact, Card Not Present fraud pressure across industries sits at about 1% while limited data and the liability of fraudulent chargebacks cause eCommerce merchants to turn down about 10% of orders.

Merchant Services 195

Merchant Services eCommerce Live Chat BigCommerce 195

365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Building Loyalty with Connected Consumer Experiences.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Retail TouchPoints

OCTOBER 5, 2020

The real paradigm shift is not just parking a smorgasbord of channels on the Contact Us page and hoping for the best,” said Brian Strauss, Vice President, Worldwide Field Engineering at goMoxie in an interview with Retail TouchPoints. “Go I don’t have to go very far, so I’m still in the same web channel.”.

eCommerce 257

eCommerce Live Chat Channel Information 257

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

Social Media 298

Social Media X-cart Consumer Events 298

Kissmetrics

OCTOBER 2, 2020

Live chat has quickly become an integral part of customer service in the digital era. When a customer or website visitor has a question, complaint, or needs some other type of assistance, they expect to reach your brand via live chat. Every website needs to have live chat. Automation.

Live Chat 297

Live Chat Omnichannel Recommendation Shopify 297

Kissmetrics

NOVEMBER 25, 2020

Yes, it’s easy to stay engaged with customers when you have a handful, but what happens when you have hundreds, thousands, and more? As you automate things, you can improve the customer experience at your shop. It may take some experimenting, but we’ve found these programs may be worth exploring.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Omnisend

MARCH 29, 2021

If ever any industry fully embraced ecommerce, it’s fashion. According to Shopify’s Fashion Industry Report , the fashion industry will reach a whopping $713 billion by next year. That number is largely influenced by the industry’s domineering growth, as indicated by ecommerce fashion industry statistics from Statista.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

365 Retail

AUGUST 16, 2023

Honeywell’s AI in Retail survey involved some 1,000 retail directors across the United States, Europe, the Middle East and Africa in leadership roles – including IT, operations, and customer experience. Surveyed retailers said they are highly motivated to implement new technologies that help them achieve their goals.

Technology 52

Technology Live Chat Retail Customer Experience 52

Whisbi

AUGUST 2, 2018

Over the past decade, marketers have been mostly focusing on driving traffic and generating leads via their digital marketing channels and have failed to address this fundamental shift in how people research and buy products online. – Scott Binker. – Scott Binker. Alex Bisbe, CEO & co-founder.

Telecommunications 61

Telecommunications Automotive Marketing B2C 61

Omnisend

APRIL 15, 2021

It’s a more organic style of marketing—as opposed to paid advertisements—that thrives from word of mouth, building loyal customer relationships that make your company or brand synonymous with positivity. To explain what customer engagement marketing is, you first need to understand what customer engagement provides for a business.

Live Chat 78

Live Chat Customer Marketing Social Media 78

lateshipment

APRIL 2, 2021

Now and then there come new trends that shape the industry for the future. In this IoT era, growing eCommerce brands can follow the footsteps of companies like Amazon and give customers what they want – a seamless shopping experience no matter what channel they’re on. eCommerce works exactly the same way.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Kissmetrics

SEPTEMBER 14, 2020

Furthermore, there are specific CRM solutions for particular industries. And you may benefit from choosing a CRM that offers something specific to your industry. The idea is that streamlining your operational processes helps your business provide better customer experiences. Basic CRM features.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Omnisend

MAY 10, 2023

Email gives brands an opportunity to reach customers over a channel they check voluntarily, without being too intrusive. At the same time, emails can also get overwhelming for customers. Both Omnisend and Dotdigital are great in this area, although Omnisend scores higher points for the Ecommerce industry.

Multi-channel 88

Multi-channel Live Chat Books Recommendation 88

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications.

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

BigCommerce

FEBRUARY 1, 2018

This kind of research is crucial to your success as a business because it arms you with the ability to quickly identify industry trends and adapt to competitor campaigns or strategies in order to maintain a foothold or out-compete them entirely. Learn your industry and your competition before you start. Find Your Competitors.

Shipping Costs 355

Shipping Costs Social Media Shipping Information 355

Omnisend

JULY 10, 2023

Reading Time: 8 minutes The ecommerce industry has been experiencing unprecedented growth: a MARKINBLOG study shows over 26.5 To stay ahead, brands need to deliver seamless shopping experiences that exceed customer expectations. Gorgias ‑ Helpdesk & Live Chat Stars : 4.5 This is where Shopify Plus comes in.

Shopify 78

Shopify Shipping Costs Merchant Services Live Chat 78

BigCommerce

SEPTEMBER 28, 2017

When it comes to customer service these days, ecommerce businesses are expected to deliver the highest quality experience. Or risk losing customers to competitors forever. Add to that anxiety the massive volume of customer requests ecommerce businesses get in comparison to other industries. Let’s dive in.

Channel 402

Channel Live Chat Multi-channel Customer 402

Ecommerce Platforms

OCTOBER 4, 2022

There are over 20 themes to choose from, inspired by various industries. You can choose fonts, change your website’s color scheme, add content, customize images, and more. For instance, You can add and move products in bulk to publish to multiple sales channels. Sales Channel Management. Shopline Review: Customer Support.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

lateshipment

SEPTEMBER 8, 2022

For starters, Bring the whole holiday spirit across your website and marketing campaigns to let customers know that you’re relevant. Keep posting interactive content on your Social channels to catch the viewers’ attention Add a touch of personalization in your conversations to make sure that your brand is at the top of their minds.

eCommerce 130

eCommerce Shipping Live Chat Events 130

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

NOVEMBER 20, 2023

From the tutorials to chatbots and live chats with experts, all of our issues have been addressed promptly and thoroughly. ” – Demita Jones, “My customer service rep went above and beyond to help me complete my e-commerce store. The online live chat support saved my day!”

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Kissmetrics

AUGUST 23, 2017

But old-fashioned customer support isn’t the only option. That’s one of the reasons live chat has become so popular over the past few years. With live chat, you can have business hours, so to speak. Your customers know when you’re available, and you can respond in real time. Image Source.

Customer 228

Customer Live Chat Social Media Marketing 228

GetElastic

SEPTEMBER 1, 2021

While the B2C market is changing at a fast pace to keep up with customer demand, the B2B market, is also shifting in needs and feature desires. “If Elastic Path can help you deliver seamless, unique customers experiences by powering core, backend ecommerce functionality designed to fit any website UI you want. Learn more.

B2B 147

B2B eCommerce B2C Payment Services 147

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. No matter what industry you’re in, what products you sell, or how large your company is, there are always heated debates on which one you should dedicate your resources to. Infusing personal touches into your customer service.

Customer Loyalty 70

Customer Loyalty Customer Social Media Live Chat 70

Ecommerce Platforms

MARCH 9, 2023

To ensure you can send the right messages to the correct people, Sendinblue offers a built-in CRM (Customer Relationship Management) solution. Here, you can track customer conversations across multiple channels, and implement strategies for better conversions. Templates can be limited for customization.

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

Ecommerce Platforms

FEBRUARY 23, 2021

24/7 customer support: Around the clock support through live chat, email, phone, and more. Wholesale channels. Excellent CRM : The Salesforce Commerce cloud easily integrates with CRM technology from Salesforce, so you can create more unique custom experiences for your target audience. Nine expansion stores.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Smile.io

MARCH 21, 2023

While it’s common to address customers by their names in emails and leave it at this point, meaningful personalization is more than that. You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. Why is ecommerce personalization important?

eCommerce 68

eCommerce Shopping Carts Customer Loyalty Recommendation 68

MagentoBrain

JUNE 11, 2023

Here are the key steps to take when planning your ecommerce web design: Conducting market research Conducting market research is essential to understand your industry, competition, and target audience. For instance, researching your competitors, identifying market trends, and analyzing customer behavior.

Payment Services 59

Payment Services eCommerce Shipping Costs Payments 59

ESW

AUGUST 25, 2020

“Happy customers can get the word out about your brand much faster and better than any means of advertising,” she writes. Referral marketing generates 3-5x higher conversion rates than any other channel.” Digital marketing consultant Aalap Shah says real-time chat is one of his top tips for improving the experience for online shoppers.

eCommerce 78

eCommerce Live Chat Improvements Consumer 78

Ecommerce Platforms

FEBRUARY 16, 2023

As you probably know, Shopify is a cloud-based, multi-channel commerce platform designed to help businesses create and manage their online store and e-commerce operations. Identifying your customer’s pain points will take research. Get 24/7 email and live chat support. Does that sound good?

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Ecommerce Platforms

MARCH 18, 2023

You can offer customers an omnichannel selling experience which appeals to both their desire to in-person interactions, and their quest for convenient shopping experiences. Reach : With a physical store, you’re often limited to attracting customers in a specific location or area.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

retailnext

AUGUST 15, 2019

Securing a sizable base of loyal, returning customers can be quite a mountain to climb in a variety of saturated retailing segments. Slow responses can often be regarded more negatively by customers than when a business doesn’t respond at all. Demonstrate visible ethics and eco-friendliness. Consider influencer promotion.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Omnisend

MAY 31, 2023

But SMS is not the only channel that Omnisend supports. One of Omnisend’s strong points is that you can combine SMS, email, and push notifications for an optimal omnichannel marketing experience that drives sales. This greatly enhances the customer experience and fosters a tight connection with customers.

Multi-channel 88

Multi-channel Shopify Omnichannel eCommerce Platforms 88

RetailMinded

FEBRUARY 18, 2023

It decreases the amount of money a brand would spend on acquiring new customers by leveraging simple tactics to identify loyal customers and promote the best-selling products or services. In this post, we shall share the top 8 tips to encourage customers into making repeat purchases. Capturing feedback is simply not enough.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Ecommerce Platforms

MARCH 27, 2022

Sendinblue offers an omnichannel solution for managing your marketing strategy, with SMS, live chat, email marketing and a shared collaborative email inbox all mixed into one. There’s a free version of Sendinblue available, which gives you access to unlimited storage for contacts, 300 emails a day, and 1-user live chat.

Live Chat 104

Live Chat Social Media Marketing Multi-channel 104

Ecommerce Platforms

MAY 7, 2019

They're both industry leaders, Ecwid first came onto the market back in 2009. This makes Ecwid a fabulous solution for any entrepreneur looking to utilize numerous online sales channels. This encourages web pages to load faster when customers access their site using a mobile device. Their forum is incredible.

Shopify 147

Shopify Shipping Costs eCommerce Merchant Services 147