lateshipment

APRIL 28, 2024

Stands for the increasing and ever-changing customer expectations with your business and the answer of meeting or rather exceeding these expectations stands for what one would call ‘ a great customer experience ’. The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

SEPTEMBER 8, 2023

A survey of B2C marketing decision-makers in the Forrester 2023 B2C Marketing Challenges and Priorities report indicated that these issues top the list of respondents’ challenges within the next 12 months, at 47% each.

B2C 247

B2C Marketing Technology Customer Data 247

BigCommerce

SEPTEMBER 12, 2017

It’s a complex process, and it’s why omni-channel selling is so important. Both BigCommerce and Square exist to make shopping easier and more enjoyable for both sellers and customers, whatever the platform. Get this entire report in a PDF version for further reading, research and action. What is omni-channel retail?

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. 2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc.

Customer Retention 285

Customer Retention Fulfillment Mobile Customer Experience 285

Retail TouchPoints

NOVEMBER 9, 2021

COVID-19 accelerated the adoption of digital technologies by several years — indeed, it has been reported that 10 years’ worth of ecommerce progress was made in the span of three months during 2020 alone. one customer I was talking with recently served consumers, small businesses and teachers, all of whom have different needs).

Customer Experience 285

Customer Experience Small Business Retail Customer Recommendation 285

Steve Dennis

AUGUST 3, 2020

Despite the accelerating growth of digitally-enabled shopping, the concentration of power in the hands of consumers and the blurring of the lines between retail channels , it’s still common for retailers to report their sales for e-commerce and physical retail as two separate figures. This is more than a semantic argument.

Channel 206

Channel Customer eCommerce Books 206

Algopix

JULY 1, 2023

With the rise of e-commerce and the availability of multiple online platforms and marketplaces, it can be challenging for businesses to effectively manage their listings and reach their target audience across different channels. This is where multi-channel listing solutions come into play. What are Multi-Channel Listing Solutions?

Multi-channel 106

Multi-channel Channel Multichannel eCommerce 106

Retail TouchPoints

MAY 8, 2023

In yet another sign that the COVID-generated ecommerce surge has subsided, the Salesforce Shopping Index reported flat ecommerce sales in the U.S. for Q1 2023 — the first period with no online sales growth since the Index debuted in 2014.

Channel 250

Channel Merchant Services Payment Services Recommendation 250

Forrester eCommerce

JUNE 3, 2021

Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Cross-Channel Campaign Management In Asia Pacific, Q2 2021 is now live.

Channel 228

Channel Management Customer Data Technology 228

Retail TouchPoints

NOVEMBER 10, 2022

The eBay Ads holiday report found that shoppers still plan to spend despite high inflation and the ongoing threat of a recession: more than two-thirds ( 71% ) of 2,000 U.S. Looking at year-over-year behavioral changes among eBay shoppers specifically, the report found that 92% plan to do most of their shopping online.

Gifts 260

Gifts Social Media Shipping Costs Consumer 260

Retail TouchPoints

JANUARY 24, 2022

We continue to be encouraged with how the channels reinforce each other together, delivering an exceptional customer experience through a seamless omnichannel integration of offerings and conveniences,” said Michelle Gass, CEO of Kohl’s on a call with investors in November 2021.

Omnichannel 248

Omnichannel Customer Experience Other Channel 248

Sailthru

JANUARY 13, 2020

Mobile commerce is set to grow 29% in 2019 , however, our research shows that mobile lags far behind on-site and email personalization, and doesn’t deliver the same level of customer experience. Mobile apps are integral to that experience. The best performing retail apps generally enhance the in-store experience.

Customer Experience 60

Customer Experience Mobile Channel Other 60

Kibo

JUNE 7, 2022

Kibo recently sponsored a new report from IDC, “Unified Commerce: An Innovative Alternative for Omni-Channel and Digital Commerce.” IDC Spotlight on Unified Commerce: An Innovative Alternative for Omni-Channel and Digital Commerce. Download Here.

Channel 62

Channel B2C Multichannel Download 62

Retail TouchPoints

MAY 8, 2024

One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers. RTP: What about owned channels? Why the shift?

Merchant Services 239

Merchant Services eCommerce Channel Mobile 239

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

iVend

NOVEMBER 17, 2021

Recent times have seen the growth of the phenomenon known as hybrid retailing – the online/offline integration of shopping channels to the point where they are completely intertwined and inseparable. iVend Retail for Hardware Don’t risk anything less than an outstanding customer experience.

Customer Experience 95

Customer Experience Customer Multi-channel Fulfillment 95

iVend

SEPTEMBER 14, 2021

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. iVend Digital Commerce iVend Digital Commerce helps retailers create a great customer experience.

Customer Experience 98

Customer Experience Customer Customer Loyalty eCommerce 98

BigCommerce

AUGUST 13, 2018

Most online sellers begin their journey from one sales channel, setting up shop through a website or marketplace. Multi-channel retailing is the practice of selling merchandise on more than one sales channel. A report by BigCommerce confirms that buyers across several age groups are shopping from multiple sales channels.

Multi-channel 263

Multi-channel Channel Comparison Shopping Shipping Costs 263

Retail TouchPoints

DECEMBER 21, 2023

Although they have no shortage of channels and tactics to use, they need to ensure they’re prioritizing the right methods for their ever-evolving consumers. Some brands, like Anthropologie , have masterfully blended traditional tactics (like catalogs) and new digital channels to reach new and loyal customers alike.

Sporting Goods 301

Sporting Goods Operations Apparel Consumer 301

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

MAY 14, 2024

Qurate Retail’s New App and FAST Channel Qurate Retail’s Sune shopping app. Image courtesy Qurate) HSN and QVC are the indisputable OGs of live shopping, and their parent company Qurate Retail Group is making a concerted effort to bring the brands’ decades of expertise into new media channels. But Qurate isn’t giving up on TV.

Social Media 296

Social Media eCommerce Channel Events 296

Retail TouchPoints

JANUARY 13, 2021

This phenomenon helped large, digitally savvy retailers like Target , Home Depot and Walmart thrive and earned them spots among the top 10 retailers in CI&T ’s Connected Retail Report , which was presented during Chapter 1 of the 2021 NRF Big Show. 5, below Nordstrom , Target, Home Depot and Staples , due to mixed results in key areas.

Other 267

Other Customer Experience Omnichannel Customer 267

BigCommerce

SEPTEMBER 12, 2017

Get this entire report in a PDF version for further reading, research and action. Get your free comprehensive omnichannel report now. What customers want and what retailers are currently offering still isn’t matched up, even though as a business owner you do your best to meet their needs whenever and wherever you can.

Channel 381

Channel Consumer Omnichannel Shipping Costs 381

BigCommerce

JUNE 22, 2017

Based on that feedback, we have now updated the UX, data accuracy and resource guides for our 11 out-of-the-box analytics reports and 18 Insights reports customers can use on a recurring subscription payment modal. That’s a total of 29 total reports available to BigCommerce customers. BigCommerce Insights Reports.

eCommerce Analytics 402

eCommerce Analytics BigCommerce eCommerce Shipping Costs 402

Dynamic Action

JANUARY 25, 2024

Summary In today’s omnichannel retail environment, customers expect to move across channels seamlessly, making it crucial for retailers to provide an integrated and consistent experience. Introduction In today’s omnichannel retail environment , your customer is no longer shopping in only one place.

Omnichannel 62

Omnichannel Channel Retail Social Media 62

Retail TouchPoints

FEBRUARY 8, 2024

Photo credit: Family Dollar Tech Investments Always Connect to Convenience At a psychographic level, dollar store shoppers have “forced the lines to blur between channels,” according to Katz. .” The Family Dollar mobile app allows consumers to access timely ads , local inventory levels and other planning tools.

Mobile 293

Mobile Consumer Fulfillment Retail 293

Algopix

JULY 22, 2023

To gain valuable insights into customer behavior, sales patterns, and marketing performance, eCommerce entrepreneurs must rely on advanced analytics and reporting tools. This article explores some of the best analytics and reporting tools available for eCommerce businesses, helping them make informed decisions and drive growth.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 266

Customer Multi-channel Channel Customer Experience 266

365 Retail

AUGUST 11, 2023

.” Carrefour is currently looking at more and different ways of communicating directly with its customers to listen to their feedback and further improve their shopping experience in stores and through its online channels. We’re extremely proud to reveal these results with Carrefour Belgium. www.goodays.co www.goodays.co

Customer Experience 52

Customer Experience Customer Improvements Technology 52

ESW

FEBRUARY 1, 2024

Income and Internet Access More than knowing basic demographics, brands with ecommerce channels also need to understand a market’s spending power. Nearly 3 in 4 shoppers (74%) reported buying clothing online. And the third most purchased category is cosmetics with 42% reporting they had bought beauty products online.

eCommerce Marketing 78

eCommerce Marketing eCommerce Marketing Payments 78

GetElastic

NOVEMBER 2, 2022

Let’s begin with the basics of Product Information Management (PIM), or what Gartner refers to as the value delivered from a PIM: The ultimate purpose of PIM is to speed up your time to market, improve all aspects of sales, and deliver compelling product experiences across any touchpoint. EP Product Experience Manager (PXM).

Marketing 78

Marketing Multi-channel Channel Reference 78

Retail TouchPoints

JANUARY 31, 2024

The 2024 Connected Retail Report includes a survey of 1,012 U.S. We have these inflationary pressures that have really been wearing on consumers,” said Melissa Minkow, Director of Retail Strategy for CI&T and author of the report in an interview for the Retail Remix podcast. Will 2024 be the Year of the Mobile App?

Shipping Costs 261

Shipping Costs Consumer Mobile Channel 261

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

DECEMBER 6, 2023

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Let’s explore why this is the case and how customer obsession can benefit your business. What is Customer Obsession? In doing so, businesses deploy a top-to-bottom customer-centric philosophy.

Customer 282

Customer Customer Experience Improvements Consumer 282

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 The pandemic did change shopper behavior, with many sticking with buying goods online and impacting physical stores once it subsided. In fact, the U.S.

Omnichannel 308

Omnichannel Social Media Channel Mobile 308

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Omnichannel 164

Omnichannel Payment Services POS Multichannel 164