Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 294

Customer Experience Customer Omnichannel Social Media 294

Retail TouchPoints

SEPTEMBER 6, 2022

Supply chain and last mile challenges have been grabbing headlines for months, and executives from Ulta Beauty , American Eagle and others shared their advice on how retailers can turn these troubles into opportunities at the Home Delivery World logistics conference. Ulta’s Three Pillars Connect Supply Chain, Associates and Shoppers.

Supplies 261

Supplies Shipping Costs Travel Multi-channel 261

Retail TouchPoints

JUNE 9, 2023

The brands we work with are pursuing a multitude of sustainability initiatives, from improvements in their supply chain to innovative ways to extend the usable life of their products through curated resale channels. There is also a significant intersection of sustainability with customer preference data.

Supplies 235

Supplies Operations Shipping Costs Customer 235

365 Retail

JUNE 8, 2023

Adobe and Stellantis have a longstanding relationship: Stellantis uses Adobe Creative Cloud and Adobe Experience Cloud applications to design, deliver, and personalize beautiful and inspiring content for its websites, digital channels, and user interfaces of in-car displays, across their automotive brands.

Automotive 118

Automotive Customer Experience eCommerce Customer 118

Retail TouchPoints

SEPTEMBER 6, 2023

The retailer also plans to build a new tech stack designed for multi-brand, multi-channel and multi-country growth opportunities, as well as accelerating universal apps and platforms with next-generation AI technology for a more personalized, premium and seamless customer experience.

Multi-channel 254

Multi-channel Supplies Customer Experience Technology 254

Retail TouchPoints

OCTOBER 1, 2021

As supply chains become increasingly complex due to the proliferation of commerce channels and higher consumer expectations, businesses are turning to outsourced functions that can deliver on speed, quality and cost. With the power of a smart supply chain, retailers can get the best of both worlds through hybrid manufacturing.

Supplies 274

Supplies Shipping Costs Fulfillment Shipping 274

Kibo

OCTOBER 27, 2022

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. The Ultimate Guide to Order Management. The Ultimate Guide to Order Management. Download Now.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? You can also incorporate automation within PLM.

Supplies 233

Supplies Arts Customer Loyalty Fulfillment 233

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

Supplies 234

Supplies Customer Experience Technology Omnichannel 234

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Their marketplace has attracted bad actor sellers and their carefully-planned expansion into the long tail has eroded the customer experience and negatively impacted the brand.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain.

Management 260

Management POS Shipping Costs Supplies 260

lateshipment

FEBRUARY 14, 2020

Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. . Final Word.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

ESW

APRIL 3, 2023

As we headed home, we reflected on key topics and trends that are poised to shape the landscape for brands with DTC channels. To meet that demand, retailers and brands with DTC channels cannot depend on ecommerce sites alone. Brands must know their target customer and which channels that customer prefers.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience.

Supplies 147

Supplies Customer Experience Technology Omnichannel 147

Retail TouchPoints

MAY 24, 2022

British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. billion into its supply chain , which were outlined when investors the Issa brothers and TDR Capital purchased a majority stake in the retailer from Walmart in October 2020.

Fulfillment 266

Fulfillment Omnichannel Supplies Clothing 266

Pivotree Blog

DECEMBER 6, 2023

To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies. The convergence of e-commerce platforms and supply chain processes not only enhances customer experiences but also unlocks numerous advantages for sustainable success.

Omnichannel 52

Omnichannel Supplies eCommerce Platforms eCommerce 52

Retail TouchPoints

DECEMBER 13, 2021

I think people are getting tired of using the word omni — it’s really “channel-less.” The customer doesn’t think in channels, so [the question becomes] how can the retailer stop operating in channels? A big piece of all this] is also supply chain. Now more than ever, “omni” is the focus.

Channel 182

Channel Omnichannel Retail Merchant Services 182

GetElastic

SEPTEMBER 9, 2022

Supply Chain Crisis & Product Catalog Management. With an international supply chain crisis fueled by a global pandemic, the public is left with empty shelves and shortages, plus skyrocketing prices when they do find comparable products. However, in the fear of delivery delays, supply chain vendors add fuel to the fire themselves.

Supplies 78

Supplies Management Shipping Costs Payment Services 78

GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 136

Customer Experience Customer Multichannel Social Media 136

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. Sourcing and manufacturing.

Channel 78

Channel Merchant Services Payments Payment Services 78

RetailMinded

OCTOBER 2, 2023

Effectively managing a retail supply chain is essential for meeting customer demands and maintaining a competitive edge in the market. Tackling retail supply chain challenges is a blend of smart strategies and the right technologies. Supply Chain Visibility: Employ real-time tracking and visibility solutions.

Supplies 52

Supplies Management Retail eCommerce 52

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure.

Customer Experience 253

Customer Experience Omnichannel Supplies Events 253

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. Catalog Price Optimization.

Customer Experience 78

Customer Experience Improvements Management Customer 78

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

Pivotree Blog

JUNE 12, 2023

Supply chain management (SCM) is an ongoing process. Keep reading to learn what actions to take in 2023 to streamline your supply chain management system , fulfill orders promptly, and minimize shipping delays for your customers. Supply Chain Management Dos Let’s start with what you should do. Faster than you think.

Supplies 52

Supplies Management Shipping Costs Fulfillment 52

Retail TouchPoints

JANUARY 24, 2024

This trend requires businesses, particularly in ecommerce, to seamlessly blend their online and offline sales channels. The use of CRM and ERP (enterprise resource planning) systems is essential for this, as it allows for the synchronization of customer data and inventory across various platforms.

B2B 234

B2B eCommerce BigCommerce Omnichannel 234

Retail Technology Review

MAY 28, 2019

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.

Customer Experience 79

Customer Experience Channel Social Media Customer 79

Pivotree Blog

MAY 5, 2023

While versions of warehouse management systems (WMS) and order management systems (OMS) have existed since large-scale commerce, the need for smart, agile, and scalable supply chain management solutions has never been greater. This also helps drive data security across the board.

Supplies 52

Supplies Customer Fulfillment Improvements 52

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. Improved Customer Experience.

Payment Services 259

Payment Services Small Business Retail Retail Customer Experience 259

Steve Dennis

AUGUST 4, 2020

Despite the relentlessly bleak news of sales declines, store closings and retail bankruptcies , Tractor Supply Company not only reported strong quarterly sales but announced plans to open 75 to 80 new brick-and-mortar locations. The current economic situation is not likely to meaningfully change this.

Supplies 167

Supplies eCommerce Retail eCommerce Platforms 167

Retail TouchPoints

NOVEMBER 18, 2022

“Our partnership with Uber combines the power of our two companies’ platforms to enable same-day delivery of purchases made via our ecommerce channels from these retailers.”. Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries.

POS 278

POS Point of Sale Customer Experience Supplies 278

Retail TouchPoints

NOVEMBER 18, 2021

Furthermore, a global supply chain crisis and labor shortages are likely to limit the ability to keep stores stocked throughout the fall holiday shopping season and spur increased consumer demand. But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online.

Shipping Costs 246

Shipping Costs Retail Omnichannel Supplies 246

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 243

Retail Supplies Merchant Services Social Media 243