Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. And for good reason.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

UpSellIt

AUGUST 3, 2023

Enhanced Product Development: Businesses can identify trends and preferences within segments, helping them develop products that cater to the specific demands of different customer groups. By providing personalized experiences, businesses can build stronger connections with customers and foster brand loyalty.

eCommerce 111

eCommerce Recommendation Accessories Customer Loyalty 111

Kibo

DECEMBER 17, 2020

But B2B firms can’t be satisfied with a simple pivoting to digital channels, they need to recreate the personal connections that have been lost with data-driven personalization across the B2B buyer journey. And once meetings start happening again, they must incorporate digital tactics with omnichannel insights that unite every touchpoint.

B2B 104

B2B White Paper Payment Services Channel 104

365 Retail

JULY 8, 2021

Inventory availability has improved, with out-of-stocks falling by 8% since retail reopened, data from OneStock , the modern and agile Order Management System (OMS) provider for omnichannel retail, reveals. And this, the report warns, doesn’t just negatively impact customer experience, but erodes customer loyalty.

Retail 52

Retail Customer Loyalty Omnichannel Customer Experience 52

Ecommerce Platforms

JULY 9, 2022

Once you have a Shopify subscription, you can download your POS app on Android and iOS devices, and start customizing the system. Manage inventory across multiple sales channels and locations. Customer loyalty programs with distinct customer profiles. Payment Processing.

POS 180

POS Shopify Payment Services Shipping Costs 180

Sailthru

JUNE 23, 2023

Even though they are the first generation of social media natives, email remains one of the most powerful channels for reaching Millennials. Email remains one of the most effective and efficient ways to personalize a customer journey. 67% of Millennials are more likely to participate in a loyalty program this year compared to last.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 135

Consumer Payment Services Fulfillment Multi-channel 135

Kibo

JUNE 18, 2014

How Retailers Are Increasing Foot Traffic in an Omni-Channel Retail World Given the accelerating pace of technology innovation, consumers have more purchasing options than ever before — in-store, online, mobile, overnight shipping and ship-from-store, to name a few. And with these options, retailers are facing new challenges each day.

Channel 62

Channel Retail B2B B2C 62

OrderDynamics

NOVEMBER 30, 2018

Are There Many Omnichannel Shoppers? To revolutionize your retail business, the focus towards leveraging the benefits of each channel accordingly is a colossal undertaking. In that sense, is it a worthwhile investment to continue to focus on physical stores as well as on digital channels? 73% used multiple channels.

Improvements 74

Improvements Omnichannel Retail Channel 74

Ecommerce Platforms

MARCH 14, 2023

The easy-to-use tool also comes with step-by-step guidance for beginners, and excellent customer support from dedicated logistics specialists. Pricing It’s free to download and use the Shipbob integration for BigCommerce, however, there is a price to pay for the company to receive, warehouse, and ship your products.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Ecommerce Platforms

DECEMBER 14, 2021

The WooCommerce Sendinblue plugin is free to download and add to your store (though you do need an account with Sendinblue to send emails). The native integration automatically synchronizes all of your customer information with Sendinblue and unifies your messages in a single inbox. SMS notifications for cross-channel marketing.

WooCommerce 104

WooCommerce Marketing Multi-channel Social Media 104

Kibo

JANUARY 18, 2023

Keynote: Charles Schwab Shares Economic Trends and Neiman Marcus Discusses Customer Loyalty Liz Ann Sonders, Managing Director, Chief Investment Strategist at Charles Schwab, kicked off Day 3 of NRF with economic trends and predictions. Composable Commerce: What, Why, and How Download Now billion in 2022 to $3.16

Fulfillment 62

Fulfillment Supplies Shipping Costs B2B 62

Smile.io

DECEMBER 1, 2022

It’s no secret that it’s more cost effective to retain customers than to acquire them, and having a rewards program is a surefire way to do that! What is a Loyalty Program? This post answers the question “what is a customer loyalty program?” Start Calculating Loyalty and Retention Metrics.

Social Media 79

Social Media Recommendation Blog Gifts 79

Omnisend

SEPTEMBER 8, 2020

Alternatively, if you already have a WordPress website and are comfortable using it, you can add ecommerce compatibility by downloading the WooCommerce plugin. Veeqo centralizes the management of your inventory, orders, and shipping across all channels, bringing everything together in one convenient dashboard. WooCommerce.

eCommerce 157

eCommerce Payment Services Payments Magento 157

Kibo

MAY 19, 2014

Why Customer Care Will Win the Sale Consumers are largely motivated by one thing: Price. And with the proliferation of omnichannel technology in the retail space , today’s shopper can easily access product information anytime, anywhere, making it easier than ever to find the best deals.

Customer 62

Customer Multi-channel B2B Omnichannel 62

Kibo

JUNE 6, 2014

Improve In-Store Merchandising with Real-Time Inventory Data With the dizzying array of shopping choices and channels, finding products is as easy as clicking a button. But if your customers don’t find the products they want, they’ll move on quicker than you can type “Amazon.” So how can you get real-time inventory data?

Improvements 62

Improvements B2B B2C Webinar 62

Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store.     A great loyalty program re-launch campaign. 

Social Media 75

Social Media POS Gifts Events 75

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The answer is: on everyone — from marketing to sales to operations and customer service.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kibo

JULY 28, 2014

B2B Ecommerce Webinar On-Demand Webinar: Maximize Your Commerce Technology to Build Customer Loyalty with Kibo and Guest Emily Pfeiffer Learn how to leverage your commerce platform and order management system to build customer loyalty with Kibo and guest Forrester.

Mobile 62

Mobile B2C B2B Retail 62

Smile.io

MARCH 21, 2023

These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty. Dynamic Yield informs that the English football club improved its mobile homepage conversions by 40% thanks to mobile web customization.

eCommerce 70

eCommerce Shopping Carts Customer Loyalty Recommendation 70

Kibo

MAY 20, 2014

This is the natural next step toward enabling seamless omni-channel retail commerce.” To learn more about Perfect Sync, download this Snapshot. B2B Ecommerce Start Building the eCommerce Platform Designed For You What can you do when a platform is built for you to customize shopping experience?

White Paper 62

White Paper B2B Shipping Costs B2C 62

Kibo

SEPTEMBER 14, 2021

In a recent McKinsey study of B2B decision makers, 80% of respondents claimed that the higher reliance on digital channels for B2B purchases is here to stay. Omnichannel ordering that enables sales, customer service, and support teams to take orders (and complete sales) however they interact with buyers. 8: Quotes.

eCommerce Platforms 62

eCommerce Platforms Payment Services B2B eCommerce 62

Kibo

JUNE 20, 2014

We wanted to help our customers locate the products they want more quickly and easily right from our website,” says Bob Poe, OFM Online Channel Partner Sales Manager. Since we sell to businesses, we understand that our customers don’t have a lot of time to spare.”

Fulfillment 62

Fulfillment Customer B2B B2C 62

GetElastic

OCTOBER 5, 2017

The software downloads and self-installs to supercharge the family car. How touching: A unified customer experience. With all these new touchpoints, it’s important to ensure customer experience consistency and continuity. The question becomes how does your e-commerce platform rapidly adapt to new customer touchpoints?

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

GetElastic

OCTOBER 5, 2017

The software downloads and self-installs to supercharge the family car. How Touching: A Unified Customer Experience. With all these new touchpoints, it’s important to ensure customer experience consistency and continuity. Why, for example, customers ask, “Don’t I get the same offers and discounts across all channels?

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

BigCommerce

FEBRUARY 1, 2018

Figure out which one works best for your margins, your sales channel and your customer’s expectations. Centralized Channel Management. The current state of ecommerce in omnichannel. Customers shop everywhere and anywhere –– and it’s important that your product be there so you can win the sale.

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

Omnisend

JANUARY 5, 2024

Here are just some of the benefits:: Increased visibility More credibility Owned channel (no need to worry about social media algorithm updates) More control over customer experiences Exactly what you want your brand to deliver, right? But remember, you may have limited customization and branding options. Now, let’s get to work.

eCommerce 88

eCommerce Payment Services SEO Social Media 88

Kibo

JULY 9, 2014

Do not lose out on customers who visit your website, eager to make a purchase. We know you love your retail dealers, but your first responsibility is to make it easy for customers to find and purchase your products over the channels they prefer.

B2C 62

B2C B2B Webinar Shipping Costs 62

Ecommerce Platforms

APRIL 3, 2020

If so, you need a B2B digital commerce platform that allows you to access plugins for downloads, and even create memberships for your clients. This will mean that you need to give your b2b customers an easy way to reorder their services and products on a regular basis. Sell on multiple channels? Advanced custom pricing.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Dynamic Action

SEPTEMBER 11, 2017

DynamicAction has developed the most advanced retail analytics solution that provides Amazon-level capabilities to empower retail teams with customer understanding across every channel. DynamicAction provides retailers with one view of customer opportunities across digital, store, and omnichannel.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

OracleBlogs

APRIL 17, 2020

The Oracle Retail Order Management Suite provides retailers with a flexible, effective solution that delivers a rapid return on investment and creates opportunities to build better customer engagement and earn increased customer loyalty.

Fulfillment 66

Fulfillment Shipping Costs Shipping Order Fulfillment 66

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 237

Customer Loyalty Retail Shipping Costs Financial Services 237

AcquireConvert

SEPTEMBER 15, 2020

Omnisend is an omnichannel email and marketing automation platform for e-commerce businesses. The platform is omnichannel in the sense that it allows marketers to reach their customers through multiple channels all under the same roof. Multiple channels for reaching out to customers. What is Omnisend?

Shopify 36

Shopify eCommerce Marketing eCommerce Platforms 36

BigCommerce

MARCH 21, 2017

Through the upcoming integration, BigCommerce customers will soon see Instagram as an option in the BigCommerce Channel Manager, allowing you to sync your product catalog with Instagram. Enable the integration through the BigCommerce Channel Manager. How Grace & Lace Manages Inventory Across Channels.

Mobile eCommerce 420

Mobile eCommerce Mobile eCommerce Merchant Services 420

Kibo

JANUARY 16, 2023

It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels. Use CMS data across various customer experiences for cohesive and consistent buying journeys. Data-Driven Customer Loyalty. Download Now.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

Email Audience

FEBRUARY 17, 2020

Over 68% of organizations say email marketing is their most effective digital marketing channel for ROI. Email retargeting is any type of retargeting that uses email marketing channel. Often the leads will download, register or subscribe to your email newsletter and make their email address known.

Marketing 94

Marketing Channel Information Consumer 94

Ecommerce Platforms

JULY 8, 2019

Customer Support: Focus on POS software providers with solid customer support framework, comprising of responsive agents who can be accessed via multiple channels. And while you’re at it, you can even expand your selling capabilities by taking advantage of online channels. And that’s just the tip of the iceberg.

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169