Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. With omnichannel, customers receive a consistent brand message and experience regardless of channel.

Omnichannel 62

Omnichannel Multichannel Social Media Channel 62

Groove

MAY 7, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Tom McManus of KegWorks.com In this engaging podcast episode, Tom McManus, CEO of KegWorks, shares the journey of his business from a specialized eCommerce store to a prominent leader in architectural metalwork for the hospitality industry.

eCommerce 195

eCommerce Magento B2C BigCommerce 195

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 201

Shipping Costs Improvements Live Chat Retail 201

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Wiser

AUGUST 20, 2018

Growing sales across all channels takes a holistic approach. Here at Wiser, we’ve put together a comprehensive guide to increasing omnichannel sales with our new eBook, called 8 Strategies to Maximize Omnichannel Revenue. Certain strategies work well in-store, while others excel online.

Omnichannel 60

Omnichannel Download Supplies Channel 60

GetElastic

JULY 19, 2016

In today’s quickly changing market landscape, missing out on a segment of your target because you aren’t selling through a channel they frequent could mean business failure. While you may understand the business critical nature of selling to your market with an omnichannel approach, your CEO and the rest of the C-suite may not be there yet.

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Omnichannel Download Technology Channel 113

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. It was the second-most downloaded shopping app in the U.S.,

Mobile 215

Mobile Mobile eCommerce eCommerce Shipping Costs 215

Wiser

APRIL 6, 2018

In an omnichannel world, retailers must be able to meet shoppers on their preferred channel in order to gain and sustain their loyalty. Here at Wiser, we’ve just written up a whitepaper to help retailers tackle the topic of Why BOPIS is Necessary for Omnichannel Engagement. . Download your copy today.

Omnichannel 68

Omnichannel Improvements Download Technology 68

365 Retail

MAY 17, 2022

In this context, solutions that manage the growing number of complex multi-channel payments for retailers while delivering hyper-personalised services – aka services that respond to the specific needs of the merchant, based on their target demographic habits and preferences and geographical regions – is important for customer experience.

Merchant Services 104

Merchant Services White Paper Payment Services Multi-channel 104

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. And that could be through downloading the app, signing up for the email list or following the brand on social media.”

Retail 265

Retail Omnichannel Social Media Consumer 265

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. Which new geographies and channels should we prioritize for long-term growth? But leadership teams still need to keep an eye on strategies for long-term, profitable growth. What do you want to see?

Supplies 205

Supplies Arts Customer Loyalty Fulfillment 205

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise.

Payment Services 224

Payment Services Retail Shipping Costs Mobile 224

Optimizely

APRIL 3, 2017

Mobile apps provide marketers with a unique opportunity to creatively supplement the omnichannel shopping experience. And according to eMarketer, shoppers are downloading more retail apps than ever before, with 25% of customers reporting that they had between six and ten retail apps on their smartphone.

Mobile 186

Mobile Customer Omnichannel Social Media 186

Retail TouchPoints

SEPTEMBER 15, 2021

The digital channel has swelled up to really meet it, and it’s met it with a standard of excellence. RTP: Regarding your point about “collect” being owned by digital, have you seen developers embrace ecommerce or omnichannel in an innovative way? Of course, there are more effective omnichannel applications at the brand level.

Outdoor 225

Outdoor Omnichannel Vend Multi-channel 225

Retail TouchPoints

SEPTEMBER 2, 2022

After you establish your value proposition, you need to map out the channels you’ll use to market and sell to consumers. Pete Olanday, Director of Retail Consulting at Vertex, noted how critical it is to not just be present on the commerce channels consumers use but also to leverage the marketing and communication tactics they prefer.

Merchant Services 270

Merchant Services Shipping Costs Channel eCommerce 270

Retail TouchPoints

OCTOBER 25, 2023

Getting them to download an app or join a loyalty program is too high a climb,” she said. During both in-store and online shopper journeys, retailers must “emphasize lower-commitment channels to get someone’s email address or phone number,” said Walker. The question becomes, how do you provide them with value right away?”

Multi-channel 310

Multi-channel Customer Experience Mobile Improvements 310

OrderDynamics

APRIL 2, 2019

The Oh La La ’s and the Non Non Non ’s: The State of Omni-channel in France. It set out to uncover the shopper’s view of retail omni-channel offerings. In the global report , results were presented to give an overall understanding on the state of omni-channel capabilities across the world. Ultimately, 50.5%

Channel 55

Channel eCommerce Merchant Services Books 55

Retail TouchPoints

APRIL 26, 2021

This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. But with consumers struggling, trading partners that optimize their promotion strategies — across channels — will be well positioned to grow share while protecting precious and increasingly precarious shopper loyalty.

Retail 270

Retail Mobile Reference Download 270

UpSellIt

AUGUST 23, 2023

Omnichannel Ecommerce Personalization The goal of omnichannel ecommerce personalization is to establish a unified and consistent experience across multiple channels, allowing businesses to interact with shoppers at various points in the customer journey. Ready to learn more?

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Ecommerce Platforms

JUNE 20, 2023

Plus, you can set up omnichannel selling strategies with point of sale integrations, social media, and more. Plus, you can sell on social media and other channels using the Shopify checkout button. It’s an omnichannel platform, which allows you to sell through a range of channels, marketplaces, and social media platforms.

eCommerce Platforms 104

eCommerce Platforms Payment Services Payments eCommerce 104

Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. Neiman Marcus Group’s Way of Working (NMG | WOW) strategy differentiates itself with what the retailer calls an “omnichannel” working philosophy.

Omnichannel 212

Omnichannel Technology Channel eCommerce Platforms 212

Retail TouchPoints

AUGUST 24, 2021

This focus helped the retailer successfully navigate through its pivot to ecommerce, its return to omnichannel and its preparation for the future. We saw more than double the app downloads in 2020 , which reinforces the shift to online shopping.”.

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Omnichannel Retail Download Channel 274

Smile.io

OCTOBER 13, 2022

While there are many ways to launch a loyalty program, we are breaking down how Sweetgreen launched its summer loyalty program with a mix of omnichannel marketing strategies and in-store promotions. Users have to download the Sweetgreen app and opt into the weekly challenges. Sweetgreen's homepage has a clear call call to action.

Social Media 73

Social Media Omnichannel Download Small Business Retail 73

Retail TouchPoints

JULY 8, 2021

Read on to learn: The long-term influence of ecommerce; Consumers’ comfort levels returning to stores and shopping centers; Ways to assess and improve in-store experiences in light of new consumer concerns; and How retailers can use new channels such as Zoom to drive awareness and engagement.

Payment Services 275

Payment Services Retail Omnichannel Consumer 275

OrderDynamics

DECEMBER 27, 2018

A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel. Whether you call it omni-channel, unified commerce or multi-channel, one thing is clear: the ability to provide a seamless, consistent retail experience across channels is something to be thankful for.

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

BigCommerce

DECEMBER 13, 2017

Download the guide below to print it out, take it with you, and start selling more on Amazon. Download Now. It was our most downloaded piece of content at that time. I can also assure you it will be a vital resource you continue to reference as you grow Amazon as a revenue channel. That’s a lot to read on a screen.

Definition 420

Definition Merchant Services Multi-channel Books 420

OrderDynamics

AUGUST 9, 2018

Is Foot Traffic Still Important to Omnichannel Retail? For further insights into how omni-channel retail can contribute to store traffic, download your copy of Omni-1000 Research: Global. The post Is Foot Traffic Still Important to Omnichannel Retail? The short answer is yes. But for whom is it important and why?

Omnichannel 52

Omnichannel Travel Retail Magazine 52

Ecommerce Platforms

JUNE 22, 2023

They’re both SaaS options, which means there’s no technology to download and install. Plus, both tools offer a variety of business models, with options for omnichannel selling, dropshipping, and more. Of course, there are some major differences worth noting too.

Shopify 104

Shopify Payment Services Social Media Shipping Costs 104

Retail TouchPoints

MAY 3, 2021

This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. But with consumers struggling, trading partners that optimize their promotion strategies — across channels — will be well positioned to grow share while protecting precious and increasingly precarious shopper loyalty.

Retail 183

Retail Mobile Reference Download 183

Kibo

OCTOBER 27, 2022

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. Download Now. Download Now. The Ultimate Guide to Order Management. About the author and Perficient.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

GetElastic

FEBRUARY 8, 2019

Anticipate omnichannel mobile shoppers: According to a study by the Harvard Business Review , 7% of consumers were online-exclusive shoppers, 20% only purchased in brick-and-mortar, while 73% were true omnichannel customers, i.e. they used multiple channels while shopping.

Mobile 167

Mobile Web Design Omnichannel Shipping Costs 167

Ecommerce Platforms

JUNE 1, 2021

Huge range of omnichannel conversation options. If you’re looking for a comprehensive omnichannel messaging solution, LiveChat is the perfect pick for you. This makes it a good pick if you want to create a consistent chat experience across all channels. That’s because you don’t have to pay anything to download the service.

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Live Chat Shopify Multi-channel Omnichannel 197

Retail TouchPoints

JULY 23, 2021

Here are four things the Retail Touchpoints editorial team will be watching as the Summer Olympics kick off: Will ecommerce channels and off-site pop-ups be able to make up for the loss of stadium sales ? How will the splintering of viewership across media channels impact the resonance of advertising campaigns?

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Games Retail Events eCommerce 305

Optimizely

DECEMBER 21, 2017

Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel. Consumers want to shop anytime, anywhere, on any device, through multiple channels — and not necessarily in a linear fashion. You want your buyers to have a perfectly smooth and consistent experience, no matter the channel.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Retail TouchPoints

NOVEMBER 11, 2020

Furthermore, new services offered via mobile app downloads and transactions can present inroads for fraud if security resources aren’t correctly allocated to scale with new consumer adoption patterns. Consumers are also changing their purchasing habits and using new technology and channels.

Merchant Services 164

Merchant Services Retail POS Presentation 164

365 Retail

OCTOBER 20, 2022

Connect with consumers with the right message on the right channel at the right time . When it comes to driving sales, email has always been one of the most effective channels, especially considering its ability for the hyper-personalisation of content and offers that consumers demand. Deliver a true omnichannel experience .

Retail 52

Retail Omnichannel Customer Retention Channel 52

Retail TouchPoints

AUGUST 22, 2023

Brands should understand what’s available across channels and use data and analytics to prioritize their investments, according to Warner: “Brands should evaluate their marketing ROI for marketplace ads, other digital advertising tactics and traditional advertising tactics to determine the best marketing mix.

Small Business Retail 194

Small Business Retail Download Operations Fulfillment 194