Retail TouchPoints

NOVEMBER 6, 2023

On-Trend Styles: “Delivering on-trend fashion continues to be the cornerstone of our business and the focus of our strategy for the holiday season and through 2024,” Dres explained. store marked a “significant step towards offering our customers an exceptional omnichannel experience.”

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Fashion Omnichannel Operations Consumer 241

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation.

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Supplies Fulfillment Retail Omnichannel 299

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. The top five themes include: 1. Amanda Efron, Chief Digital Officer of Ikea U.S. ” 5.

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ACH Multi-channel Technology Customer Retention 250

Forrester eCommerce

AUGUST 20, 2020

Accelerating the trend is a myriad of factors including changing buying behaviors and demographics, companies shifting to subscription and consumption models, and the rising importance of ecosystems. Online marketplaces have been around in one form or another for decades.

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Channel Subscription Consumer Customer Experience 537

Retail TouchPoints

DECEMBER 29, 2022

According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met.

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Customer Experience Management Customer Retail 328

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. These include courier services such as FedEx and the USPS as well as third-party delivery partners like Instacart.

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Fulfillment Shipping Costs Omnichannel Retail 275

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more. This is where cross-channel tracking becomes invaluable.

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Channel eCommerce Social Media Customer Loyalty 129

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 268

Customer Experience Shipping Costs eCommerce Improvements 268

BigCommerce

SEPTEMBER 12, 2017

Get your free comprehensive omnichannel report now. Are you an omni-channel seller? It’s easier than ever for businesses to have a digital presence across a variety of channels. Ecommerce sales are growing, but many retailers are struggling to capitalize on their digital sales channels. Ecommerce trends by gender.

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eCommerce Beauty and Health Social Media Customer 420

Retail TouchPoints

AUGUST 28, 2020

“I think you have to lead, and I don’t think you can lead by saying, ‘Well, 50% of our customers just shifted over to this, we think that’s going to be a growing trend and it’s going to hit 60% in the next 12 months so we should get ahead of it,’” said Paul Conder, VP at CallisonRTKL in an interview with Retail TouchPoints.

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Omnichannel Retail Social Media Customer 334

Retail TouchPoints

MARCH 28, 2022

As MINISO sets its sights on omnichannel growth, the company is leaning into other key differentiators: a strong supply chain, original designs, and licensing partnerships with some of the world’s most renowned brands, including Disney, Universal and the NBA. This is to ensure that our products can keep up with the new trends.

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Omnichannel Toys Supplies eCommerce Platforms 231

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Digital Doughnut

FEBRUARY 6, 2023

Omnichannel retailing refers to the practice of providing customers with a seamless shopping experience across multiple channels, such as brick-and-mortar stores, online marketplaces, social media platforms, and mobile apps.

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Omnichannel Social Media Customer Loyalty Retail 98

Retail TouchPoints

JUNE 22, 2023

And despite having an incredibly loyal customer base, Anthropologie has focused on expanding its reach, especially among consumers in their late 20s through early 40s — and a few more as well. In marketing, it’s not about one channel or another; you need the portfolio because things can change,” Preis explained. But you can’t get lazy.

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Customer Clothing Consumer Fashion 267

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment.

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Payment Services Payments Social Media Mobile 147

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

The initial crucial step involves examining current trends and formulating adaptive strategies. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve. Here are the top innovative retail trends to watch in 2024.

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Payment Services Retail Supplies Omnichannel 98

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. .

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eCommerce Merchant Services Omnichannel Customer Experience 130

Dynamic Action

DECEMBER 15, 2023

Summary In the evolving retail landscape, developing a strategic omnichannel approach is crucial to remain competitive. 81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail.

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Omnichannel Retail Social Media Demo 62

lateshipment

APRIL 28, 2024

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” So, coming back to the question, “ What do customers want?” The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

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Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

JULY 18, 2023

The mergers and acquisitions market remains strong for direct-to-consumer firms that operate across a spectrum of channels, but investors are now going back to the fundamentals and targeting companies with evidence of economic success. These types of synergies can be extremely valuable.

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Customer Specialty Retailers Supplies Banking 218

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. And that gave way to stellar branding, and lackluster products, creating a bubble in customer acquisition channels.”

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Omnichannel Consumer Channel Toys 329

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 231

GetElastic

AUGUST 18, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Prioritizing channels with larger contributors to current traffic.

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Retail TouchPoints

AUGUST 19, 2021

But what is the expected continuation of these trends, especially as the Delta variant continues to spread across the U.S.? Orschell and other experts believe that like past years, this back-to-school season has underlying trends that will likely extend into the holidays, making now the opportune time for retailers to prepare.

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Supplies Consumer Omnichannel Multi-channel 299

Omnisend

MARCH 29, 2021

Experiment with some of today’s fashion ecommerce trends. Others aren’t merely trends, but new approaches that will endure. Read on for the biggest fashion ecommerce trends for this year, some of the best fashion ecommerce sites employing them, and a few foundational tips to get you started. Omnichannel Fashion Ecommerce.

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Fashion eCommerce Omnichannel Clothing 148

Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. We had trends on the horizon, but events over the last few years catapulted them from “nice-to-have” to “necessary” faster than anyone could have imagined. How brands and retailers can provide a truly omnichannel customer experience.

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Omnichannel Retail Merchant Services Payment Services 148

RTP blog

DECEMBER 16, 2019

Brands are facing more complexity than ever with the growing needs of customers and the multiplying number of sales channels. Clearly, online channels are no longer just a nice-to-have — they’re a necessity in our always-on world. By Agnes Law, Schawk! In APAC, e-Commerce sales have tripled from $600 Billion USD in 2014 to $1.8

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Customer Experience Customer eCommerce Retail 195

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America.

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Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

AUGUST 9, 2021

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. Many companies are accustomed to viewing performance by channel, by store or by product. Are existing customers sticking around? Are new customers coming back for more?

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Customer Multi-channel B2C Omnichannel 299

Retail TouchPoints

NOVEMBER 27, 2023

I always say I’m the CEO and Chief Marketing Officer of the business because I love branding and spending time navigating through social networks to see what’s trending and what’s shifting in the industry,” Lisbona said in an interview with Retail TouchPoints. Everyone comes to the table with ideas and backs them with data.

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Social Media Gifts Omnichannel Consumer 265

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

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Customer Loyalty Customer Retail Shipping Costs 212

Retail TouchPoints

APRIL 13, 2023

To get people to reach for your product repeatedly, learn how to stand out across the customer journey using a digital-first media strategy. Understanding Wine Consumer Behavior Trends Today’s wine buyers skew older and are more affluent. Then, by activating a flexible, omnichannel approach, you can learn who your best audience is.

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Marketing Omnichannel Channel Social Media 314

ROI Revolution

MAY 20, 2021

Brick-and-mortar stores shut down, and customers flocked online to get the items they needed. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy?

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Omnichannel Payment Services Social Media BigCommerce 109

iVend

JANUARY 17, 2023

At the start of a new year, we naturally look ahead at the trends that the next twelve months will bring. But we’re also seeing exciting technology trends * in the retail industry. Five key technology trends in the retail industry for 2023. This retail tech trend is driving a predicted growth of the AI in retail market of 23.9%

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Technology Retail Omnichannel Customer Experience 95

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. Founder and President Nick Bodkins describes Boisson as “the Sephora of NA.”

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Retail Article Omnichannel Customer Experience 223