Consumer Goods, Customer Experience, Omnichannel and Operations

Consumer Goods

Customer Experience

Omnichannel

Operations

Inside MINISO’s ‘Joyful’ Omnichannel Expansion Plan

Retail TouchPoints

MARCH 28, 2022

As MINISO sets its sights on omnichannel growth, the company is leaning into other key differentiators: a strong supply chain, original designs, and licensing partnerships with some of the world’s most renowned brands, including Disney, Universal and the NBA. The $10 N’ Under concept was born to meet this demand.

Omnichannel

Omnichannel Toys Supplies eCommerce Platforms

It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

Retail TouchPoints

OCTOBER 24, 2023

To succeed in the face of this latest set of macroeconomic challenges, leaders in the retail and CPG industries now need to step back and evaluate what’s next for their business operations. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.

Retail

Retail Supplies Operations Technology

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Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

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Trending Sources

The Best CRM Software (In-Depth Review)

Kissmetrics

SEPTEMBER 14, 2020

The most common type is operational. And thankfully, companies are integrating more features from the other types of software into operational CRM systems. Operational. Operational CRMs help businesses of all sizes handle business processes and enhance the lead generation systems they have in place. Collaborative.

Small Business Retail

Small Business Retail Document Operations Management

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

MORE WEBINARS

Webinar Recap: Taking The Pulse Of Marketers And Consumers To Navigate The Shift To Digital

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time. Click here to view the webinar on-demand.

Webinar

Webinar Consumer Payments Marketing

Part 2: How Retailers can Navigate the eCommerce Economy

GetElastic

NOVEMBER 8, 2022

One specific passage from the report resonated with me, based on what I see from our customers every day: “Winning in e-commerce is not about optimizing the current business to play in a digital world. It instead reimagines business through an omnichannel-first lens. Play strategically in the right channels.

eCommerce

eCommerce Payment Services Retail Omnichannel

Struggling with Associate Engagement? Follow These 3 Tips

Retail TouchPoints

JULY 19, 2023

Consider the power of productivity tools that help drive associates’ daily tasks and workflows,” wrote Duane Peck, Head of Industry Marketing for Retail & Consumer Goods at Slack in a supporting byline. “As Beyond the time efficiencies, automation also helps to reduce human error.

Technology

Technology Mobile Customer Experience Consumer Goods

#RSP20 Webinars Offer Guide for Growth in the New Retail Reality

Retail TouchPoints

SEPTEMBER 29, 2020

Increased digital competition will heighten the need for retailers to satisfy consumers. Retailers should empower customer service agents,” said Caila Schwartz, Insights & Strategy Manager, Retail and Consumer Goods at Salesforce. Perform a “health check.” “You

Webinar

Webinar Payment Services Shipping Costs Retail

China’s Antimonopoly Fine Leads to First Quarterly Loss for Alibaba Since Going Public

Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

Home Furnishings

Home Furnishings Arts Merchant Services Operations

Forrester Q&A: How CMOs Can Meet Louder Demands for Localization

Retail TouchPoints

APRIL 15, 2021

Consumers are gravitating to values-based organizations and are paying closer attention to where and how products are manufactured, and as a result, CMOs at global brands must pivot and support “multilocal operations” that support more local marketing approaches. Marketers tend to default to homeland digital profiles.

Consumer

Consumer Marketing Technology Clothing

Trends Analysis: What Happens When CPGs Go DTC?

ESW

SEPTEMBER 7, 2020

PepsiCo Isn’t the Only Consumer Goods Brand Selling Direct PepsiCo may have caught the headlines, but they aren’t alone. Several major consumer goods brands have started selling direct to consumers, says Food Dive Senior Editor and Reporter Christopher Doering.

Food and Beverages

Food and Beverages Consumer Goods Consumer Channel

Emerging Retail Trends in 2022: Keep Your SMB Modern

Korona

MARCH 23, 2022

Although for the most part business has opened back up, many fundamental aspects of operation have changed. . While supply chain issues continue to be persistent thorns in the side of businesses, the demand for consumer goods, both in physical stores and across eCommerce retail, has continued to increase. Customized Experience.

Payment Services

Payment Services POS Retail Social Media

#CCS23: Composable Commerce, ChatGPT and Data, Data, Data

Retail TouchPoints

MARCH 30, 2023

Bruno and Brendan Witcher, VP, Principal Analyst at Forrester , spoke during the Preparing for the Evolution of Omnichannel: How to Build a Unified Commerce Culture webinar. Most companies don’t understand where customer pain points are, and they’re not always that obvious,” said Witcher. View the session on demand.

POS

POS Omnichannel Webinar Point of Sale