Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time. Click here to view the webinar on-demand.

Webinar 288

Webinar Consumer Payments Marketing 288

Retail TouchPoints

JULY 19, 2023

Consider the power of productivity tools that help drive associates’ daily tasks and workflows,” wrote Duane Peck, Head of Industry Marketing for Retail & Consumer Goods at Slack in a supporting byline. “As Beyond the time efficiencies, automation also helps to reduce human error.

Technology 218

Technology Mobile Customer Experience Download 218

Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

Home Furnishings 218

Home Furnishings Arts Merchant Services Operations 218

Groove

OCTOBER 7, 2022

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. Reduce Customer Acquisition Costs. Types of Subscription Programs. Replenishment.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Retail TouchPoints

APRIL 15, 2021

Consumers are gravitating to values-based organizations and are paying closer attention to where and how products are manufactured, and as a result, CMOs at global brands must pivot and support “multilocal operations” that support more local marketing approaches. Marketers tend to default to homeland digital profiles.

Consumer 198

Consumer Marketing Technology Clothing 198

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

From price optimization to crafting hyper-personalized experiences and forecasting consumer trends, artificial intelligence is unlocking the potential for more captivating, innovative, and profitable marketing strategies. Supply Chain Efficiency AI is also transforming supply chain management in the retail and CPG industries.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Groove

OCTOBER 7, 2022

Types of Subscription Programs Replenishment The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

ChannelAdvisor

AUGUST 2, 2021

Traditionally it has been popular within the fashion, consumer goods and housewares verticals, but D2C brands are popping up in a range of industries, from cars to fast-moving consumer goods and beyond. Challenges appear when operational costs outweigh the benefits. Opportunities and Challenges. Steps Forward.

Consumer 98

Consumer Shipping Costs eCommerce Multichannel 98

ChannelAdvisor

AUGUST 2, 2021

Traditionally it has been popular within the fashion, consumer goods and housewares verticals, but D2C brands are popping up in a range of industries, from cars to fast-moving consumer goods and beyond. Challenges appear when operational costs outweigh the benefits. Opportunities and Challenges. Steps Forward.

Consumer 98

Consumer Shipping Costs eCommerce Multichannel 98

Retail TouchPoints

MARCH 27, 2023

In doing so, businesses as diverse as consumer goods suppliers, transport operators, healthcare providers and entertainment companies can layer payment services into their processes, attract new customers with seamless payment journeys and generate additional revenues.

Payments 264

Payments Payment Services Financial Services Consumer 264

365 Retail

MAY 13, 2022

The growing fluidity between digital and in-store experiences has created a new retail landscape in which brands are expected to quickly and accurately meet customer needs in the moment, whether in-person or online. Chris Wyper Director, Global Industry Strategy, Retail + Consumer Goods at Talkdesk.

Retail 69

Retail Consumer Goods Customer Experience Consumer 69

RTP blog

AUGUST 29, 2018

For one, the continuation of largely pointless trade wars sparked by the imposition of tariffs could raise the price of a wide range of consumer goods. Additionally, while unemployment remains low, so does wage growth, meaning consumers’ actual purchasing power remains limited.

eCommerce 150

eCommerce Retail Gifts Consumer Goods 150

Retail TouchPoints

SEPTEMBER 29, 2020

Increased digital competition will heighten the need for retailers to satisfy consumers. Retailers should empower customer service agents,” said Caila Schwartz, Insights & Strategy Manager, Retail and Consumer Goods at Salesforce. Pandemic Has Accelerated Need for Both Short- and Long-Term Innovation.

Webinar 278

Webinar Payment Services Shipping Costs Retail 278

ESW

SEPTEMBER 7, 2020

PepsiCo Isn’t the Only Consumer Goods Brand Selling Direct PepsiCo may have caught the headlines, but they aren’t alone. Several major consumer goods brands have started selling direct to consumers, says Food Dive Senior Editor and Reporter Christopher Doering.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

GetElastic

NOVEMBER 8, 2022

In everything from commercial decisions and processes to talent and human capital management and data, on-the-margin tweaks to the existing operating margin do not create winners. Our take: From TikTok to live commerce to Web3, consumer preferences ebb and flow. It instead reimagines business through an omnichannel-first lens.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

JUNE 3, 2020

“In the last few years things like shop and scan and curbside pickup have popped up, but the numbers vary wildly depending on the retailer,” said Shannon Warner, VP of Retail and Consumer Goods at Capgemini Invent in an interview with Retail TouchPoints.

Mobile 278

Mobile Payment Services Technology POS 278

Retail TouchPoints

AUGUST 16, 2021

So while the returns process should be as painless as possible for your customer, it is also an important touch point to create positive customer experiences and even harvest valuable information. By some accounts, the costs associated with returns can be over 8% of the total sales in consumer goods.

Retail 336

Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing.

Shipping Costs 245

Shipping Costs Gifts Fulfillment Consumer 245

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

Consumer 150

Consumer Retail Multi-channel Toys 150

Retail TouchPoints

MARCH 28, 2022

Liu oversees the MINISO business, including product marketing, PR, user operations and global ecommerce, so he shared some exclusive insights into the company’s expansion plans and priorities. Retail TouchPoints (RTP): What do you believe makes MINISO stand out against key competitors, especially among your target Gen Z consumers?

Omnichannel 246

Omnichannel Toys Supplies eCommerce Platforms 246

PFS

FEBRUARY 25, 2020

To start, we’re taking a look at how many legacy Consumer Packaged Goods (CPG) companies are reconfiguring their operations to meet shopper demand. Historically, CPG brands have followed a similar template to consumer adoption. DTC brands were able to sell products in the same place customers learned about them.

eCommerce 52

eCommerce Payment Services Channel Payments 52

RetailMinded

JANUARY 21, 2022

While availability of consumer goods may present some of these hiccups, how those goods are managed should not be an issue. Having solutions that increase efficiency in picking, packing and pallet operations is critical too. Among my findings included: A Shifting Supply Chain. . Robotics and Retail Go Hand-In-Hand. .

Payment Services 52

Payment Services Retail Supplies Merchant Services 52

365 Retail

MARCH 6, 2024

Navkinder Sanghera, AVP retail, consumer goods, travel, transport and hospitality at Salesforce UK , added: “The Retail Week Awards nominees and winners represent all that is great about the industry, with individuals and teams demonstrating innovation and resilience despite continued disruption and an uncertain economic outlook.

Fashion 52

Fashion Retail Clothing Games 52

Korona

MARCH 23, 2022

Although for the most part business has opened back up, many fundamental aspects of operation have changed. . While supply chain issues continue to be persistent thorns in the side of businesses, the demand for consumer goods, both in physical stores and across eCommerce retail, has continued to increase. Customized Experience.

Payment Services 52

Payment Services POS Retail Social Media 52

Ecommerce Platforms

JANUARY 13, 2022

And potential downsides: High operating costs. Logistical complexity, since you have to make a custom box for every subscriber each month. The commodity subscription model allows customers to replenish their supply of essential consumer goods, such as toilet paper, bathroom products, and pet food.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

Retail TouchPoints

AUGUST 27, 2020

For retailers, the implications go well beyond the accelerated growth of e-Commerce that has been a hallmark of 2020.

eCommerce 264

eCommerce Retail Consumer Presentation 264

Fabric

APRIL 20, 2023

With big bulky items, shipping and packaging operations can be a logistical nightmare as retail operations become larger and more complex. And if backend processes don’t go as planned, the customer experience suffers, and the company’s reputation can be impacted.

Shipping Costs 147

Shipping Costs Retail eCommerce Arts 147

Retail TouchPoints

MARCH 30, 2023

Retailers will need to be able to pivot quickly to keep up with changing regulations and evolving customer expectations, which means they must develop a 360-degree view of shoppers while understanding sources, expectations and regulations around privacy as they develop a “golden record” that can automate an improved customer experience.

POS 298

POS Omnichannel Webinar Point of Sale 298

SellBrite

DECEMBER 3, 2020

For consumers ages 26-35 that number is as high as 53%.” As Kurt Elster, host of the Unofficial Shopify Podcast , said, “The magic of voice shopping is convenience, with the ideal use case being re-orders of consumable goods, especially since smart speakers are often in or near the kitchen. To evolve the customer experience.

eCommerce 141

eCommerce Improvements Consumer Technology 141

Groove

SEPTEMBER 18, 2023

T he rapidly evolving world of AI in eCommerce means that artificial intelligence tools have become indispensable for businesses seeking to optimize their operations, enhance customer experiences, and drive growth. Let's explore a range of AI-powered tools that can be used by eCommerce merchants today.

Merchant Services 195

Merchant Services eCommerce Jewelry Social Media 195

Retail TouchPoints

DECEMBER 11, 2023

Drawing on their combined firsthand experience in digital and consumer goods, Co-founders Jana Bobosikova, Ricky Chan and Brendon Garner knew that traditionally, brands followed a linear, hierarchical path in which products were developed, sold and then marketed to a community. .”

Supplies 278

Supplies Consumer Social Media Marketing 278

RetailMinded

OCTOBER 6, 2022

As an avid believer that integrated, intelligent technology is essential in supporting business operations, Benioff and Taylor finally let us in on one of their best kept secrets yet. The end of the journey is as important as the beginning of the journey, and this reminder is a good one to apply to your own unique business. .

Retail 52

Retail Customer Loyalty eCommerce Merchant Services 52

Retail TouchPoints

APRIL 5, 2022

Laws related to environmental protections and sustainability mandates, for example, are among the elements impacting how sellers and manufacturers carry out their operations to minimize negative impacts. These firms typically use equipment to maintain food and other items at cold temperatures, and their stores frequently operate 24/7.

Merchant Services 265

Merchant Services Beauty and Health Technology Operations 265

BigCommerce

AUGUST 8, 2018

Even in the past few years, companies that have failed to adapt to customer and technology trends are shutting down operations. The opportunities to better serve customers, understand demands, and offer better products or experiences with less guesswork should invigorate all businesses. AI is both exciting and scary.

eCommerce 231

eCommerce Payment Services Technology Recommendation 231