Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. What’s the Point of Loyalty?

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Retail TouchPoints

JANUARY 25, 2024

The importance of efficient and secure online retail experiences is more crucial than ever. Retailers face the challenge of not only attracting customers but also ensuring their online journey is seamless and secure. A favorite tactic among hackers is to target retailers with credential-based attacks.

Payment Services 237

Payment Services Cryptography Payments Improvements 237

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. As we move further into modern retail, many businesses are also implementing online merchandising strategies. 3: Customer Loyalty. What is Merchandising?

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 209

Payments Payment Services Customer Experience Social Media 209

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Pros : Stable profits due to long-term contracts, higher average order values, repeated business.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Korona

JULY 2, 2021

Prior to the internet, consumers, of course, had to purchase personal goods from departments, warehouses, discounts, pop-up shops, and other brick and mortar stores. Customer experience was often assessed based on a few physical elements of contact between the customer and the establishment: Are the employees helpful?

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

Korona

NOVEMBER 10, 2022

While raising prices during uncertain economic times is not unheard of and may even be expected, it is not always the best option, especially when consumer spending is likely to decline. . Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. 45% of consumers streamed live television at least weekly, up from 20% in 2017. . So what does 2022 hold for the subscriptions market?

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

ESW

JANUARY 16, 2024

The flood of post-holiday returns is a perennial headache for brands and retailers. But returns also present opportunities for online retailers and brands. Brands and retailers should, of course, focus on reducing returns. Returns by category Some retail categories see more returns than others.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

Retail TouchPoints

MARCH 14, 2023

Returns are essentially the last link to the circle that closes the consumer loop when it comes to a decision.” However, that doesn’t mean retailers shouldn’t be searching for ways to minimize the costs returns incur. This data gap is particularly relevant for retailers that offer buy online, return in-store (BORIS) options.

Shipping Costs 212

Shipping Costs Retail Fulfillment Channel 212

Omnisend

OCTOBER 4, 2023

But savvy online retailers know the truth. Cancellation confirmation messages present a golden opportunity to reconnect with customers. Cancellation confirmation emails can persuade customers to complete their purchase after all. This retains customer interest while increasing the value of the order.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

365 Retail

DECEMBER 7, 2021

Starting a retail business can be challenging nowadays due to the amount of competition you face, especially in online sales. Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience. Relaxation Products.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. CX is the bread and butter of the brick-and-mortar retail industry. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. .

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

RetailMinded

MARCH 31, 2021

Ecommerce today is booming, catapulting online stores to new heights. E-retail revenues are set to re ach $6.54 trillion by 2022, as more and more retailers and entrepreneurs start moving online. Delivery reliability has created a crisis of confidence amongst some consumers. Online Demand Is Causing Costly Errors

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92

Wiser

NOVEMBER 6, 2023

For brands whose products are sold through third-party online retailers, maintaining control over how their products are advertised can be challenging. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience.

Payment Services 78

Payment Services eCommerce Retail Games 78

ESW

MAY 28, 2019

In fact, if stores don’t offer free shipping, they will see their customers going elsewhere. Industry analyst James Melton says almost 70 percent of the largest online retailers offer some form of free shipping. Because of this, free shipping availability has become a basic consumer expectation — even if it has strings attached.

Shipping Costs 94

Shipping Costs Shipping Customer Loyalty Technology 94

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The Big Post-Purchase CX Gap in Online Retail (And What It Really Means to Your Business).

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Omnisend

OCTOBER 4, 2023

But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. Cancellation confirmation emails can persuade customers to complete their purchase after all. This retains customer interest while increasing the value of the order. Manage expectations.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

RetailMinded

JANUARY 29, 2021

Here are three ways retailers can make post holiday returns a breeze for customers, boosting the firm’s reputation in the process and leaving customers with a feeling of trust and goodwill that’ll make them more likely to buy again in future…. Eliminate Friction From The Return Process . You can’t win them all.

Merchant Services 92

Merchant Services Retail Social Media eCommerce 92

Wiser

JUNE 26, 2018

There’s hope for the traditional, walk-in business in this fast-paced, tech-savvy era of retail. Many consumers and business owners are only choosing to see the 16 percent of brick and mortar retailers who are planning to decrease their locations within the year. Engage customers with social media tactics. .

Retail 105

Retail Shipping Costs Social Media Omnichannel 105

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Kibo

DECEMBER 14, 2021

Now, this generation is entering its prime spending years, and as millennials age into their 30s and 40s, they will be an increasingly important consumer group. This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience.

Social Media 62

Social Media Retail Mobile Omnichannel 62

iVend

SEPTEMBER 14, 2021

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. iVend Digital Commerce iVend Digital Commerce helps retailers create a great customer experience.

Customer Experience 96

Customer Experience Customer Customer Loyalty eCommerce 96

GetElastic

OCTOBER 21, 2022

He spent years in direct marketing having co-founded a successful catalog firm, and was recently named a Top 50 Global Thought Leader on Customer Loyalty. Jay Baer: Founder of Convince & Convert , Marketing and Customer Experience Expert, Author, Advisor, Keynote Speaker.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Optimizely

JULY 31, 2018

Maybe we should chalk it up to the British accents, but “You and Yours” has quickly become one of our go-to sources for consumer-related news. Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? My Wife Quit Her Job.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

PFS

JUNE 13, 2017

More than ever, B2B buyers expect the same shopping experiences as those of consumer sites, such as Amazon. Considering that the online retail giant is ramping up its business marketplace, the threat looms even larger. And, speaking of the elephant in the room, don’t think Amazon isn’t your competitor in the B2B space.

B2B 58

B2B Channel Technology Customer Loyalty 58

Groove

JULY 31, 2023

Thankfully, there are modern solutions that present added-value to the end consumer which results in increased revenue for your brand. The benefits of automations to you as an online retailer include improving customer engagement, promoting customer loyalty, keeping your brand top of mind and increasing customer lifetime value (CLV).

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

ChannelAdvisor

JULY 3, 2017

In her lively chat with Adam Joseph, director of client success at ChannelAdvisor, Portas explored many topics affecting brands and retailers, including the digital revolution and changing consumer behaviors. The Future of Online Retail. The Portas Review, published in 2011, stood out in the retail world for many reasons.

Department Stores 45

Department Stores Social Media Live Chat Online Retail 45

OrderDynamics

APRIL 25, 2019

Three hundred complete online purchases, and in-store experiences were taken. This across ten of the largest retailers in the US. All to take a first, ground floor measure of the customer experience in retail using click and collect. In-Store Experience: Why it’s Important.

Retail 57

Retail Management Customer Loyalty Technology 57

Retail TouchPoints

MARCH 13, 2023

What a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey of 10,000 shoppers around the globe, The State of Online Marketplace Adoption. We marveled at the influence of the “power shopper” — high-frequency shoppers who made online purchases once a week or more. What Loyalty?

Retail 206

Retail Omnichannel Shopping Carts Consumer 206

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Because customers demand it. Why focus on omnichannel?

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Ecommerce Platforms

JUNE 10, 2019

With the saturation of e-commerce retailers, shipping speed and cost are often major factors for customers when making a purchasing decision. Therefore offering fast, affordable shipping can influence buyers, drive sales and boost customer loyalty. Still not convinced? 18% reduction in cart abandonment.

Order Fulfillment 99

Order Fulfillment Fulfillment Shipping Costs Merchant Services 99

Retalon

DECEMBER 8, 2021

In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty. In fact, recent McKinsey industry research found that when delivery (fulfillment) times are too long, almost half of consumers will shop elsewhere. Optimizing the order fulfillment process flow – 5 retail operations.

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41