Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Is the digitization of in-store experiences driving a context collapse for consumers? The top five themes include: 1.

ACH 254

ACH Multi-channel Technology Customer Retention 254

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 216

Customer Loyalty Customer Retail Shipping Costs 216

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 277

Merchant Services Shipping Costs Retail Social Media 277

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kissmetrics

JANUARY 17, 2022

For example: they personalize subject lines companies send them to welcome new customers and acknowledge orders they target consumers who’ve abandoned carts. For further personalization, businesses can use their data and track consumers’ behavior to tailor the emails and increase the chances of a purchase. Dynamic Websites.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Wiser

NOVEMBER 1, 2023

Customer Engagement: Remarketing can be used to engage customers throughout their buying journey, improving overall customer experience and loyalty. By leveraging these types of remarketing techniques, businesses can foster deeper connections with potential customers, thus increasing the likelihood of conversions.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Omnisend

JANUARY 10, 2024

But once they’ve become your customers, their needs would revolve around your brand caring for them. Abandoned cart emails : Abandoned cart emails help you with customer retention and also help to boost your conversion rates. You send them when customers abandon their carts before completing the purchase.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

RetailMinded

SEPTEMBER 30, 2023

With the rise of online shopping and ever-increasing consumer choices, retailers must go beyond the transactional and create experiences that resonate with their audience. The selection of a color palette isn’t just about aesthetics; it invokes psychological responses in consumers.

Customer 96

Customer Retail Customer Retention Recommendation 96

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Optimizely

DECEMBER 20, 2018

Online fashion marketplace Orchard Mile recognized that consumers are impatient. Their site aims to speed up that process by personalizing the entire site experience — even the brands and items displayed. Using the “My Mile” feature, consumers can filter the exact items they want to see according to brand, category, and size.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. You Benefit From Customer Advocacy and Retainment.

PPC 195

PPC Customer Retention Social Media Recommendation 195

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Jonathan Roque 4.

Customer Retention 85

Customer Retention Blog Customer Experience Jewelry 85

Retail TouchPoints

JULY 21, 2022

For years, consumers have known that their behaviors have been tracked. And for the most part they didn’t mind — if they were offered personalized experience across channels in return. How brands collect first-party data from consumers is shifting state by state, country by country, and there’s a lot at stake.”

Marketing 278

Marketing Consumer Information Customer Retention 278

lateshipment

JULY 17, 2020

Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Create customized landing pages based on visitors’ previous behavior or visits, and suggest relevant content and products. Think Ahead.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Kibo

SEPTEMBER 2, 2020

1-to-1 Personalization describes the practice of delivering a unique, optimal digital experience for each customer using all available data from 1st and 3rd party sources. With consumer expectations at an all-time high, boilerplate web experiences that fail to appeal to users on an individual basis can hurt sales and revenue.

Recommendation 62

Recommendation Omnichannel Customer Retention Customer Experience 62

lateshipment

OCTOBER 12, 2023

This also says a lot about your consumer behavior. And how countdowns, banners, and pop-ups affect your consumer behavior. Send out various coupons and offers and personalize recommendations for them during the holiday season also. These insights can further be used to re-target them or later during the Christmas holidays.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Sailthru

JUNE 1, 2023

Interactive digital experiences can help build brand loyalty while delivering key details about your customer’s interests and future purchase intent. The importance of data to strengthen customer retention and sales is well-known by most businesses. Better personalization leads to stronger engagement and higher ROI.

Travel 78

Travel Customer Retention Demo Recommendation 78

Retail TouchPoints

DECEMBER 20, 2021

The entire journey, from product discovery through to purchasing, relies on word-of-mouth recommendations, so social media is a powerful tool for amplifying the reach of our hundreds of thousands of affiliates around the world. RTP: What made the team decide that Mavely was the ideal fit for Nu Skin and its affiliates?

Social Media 250

Social Media Customer Retention Technology B2C 250

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. Find the reward system that is right for your business and stick with it.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

lateshipment

APRIL 2, 2021

You can then make use of headless eCommerce services that enable brands to improve their customer experience and communicate with customers across multiple channels. Start with the data you have on your customers and create ideal customer personas to guide each customer’s personalized content and platform.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

365 Retail

DECEMBER 8, 2022

What really makes a difference to consumers, and how can retailers drive a positive emotional response from shoppers? All loyal customers are, first and foremost, happy customers. And the best way to make someone immediately happy is to make their experience seamless, stress-free and as valuable as possible.

Customer 52

Customer Customer Retention Consumer Customer Experience 52

Sailthru

SEPTEMBER 4, 2018

Amazon popularized collaborative filtering, also known as “ others who bought this also bought that ” style recommendations, a tactic many other retailers have since adopted… and improved upon. Here’s how: Strategy #1 – Go Beyond Collaborative Filtering for Recommendations. Better acquisition.

Customer Retention 60

Customer Retention Webinar Recommendation Channel 60

Sailthru

FEBRUARY 8, 2019

Retailers implementing AI-based products have the opportunity to leapfrog their competition by offering smarter customer experiences in real time. Of course, AI offers retailers far more than the ability to make personalized product recommendations at scale. With their own Technology Incubator, the beauty giant developed D.O.S.E

Retail 92

Retail Magazine Customer Retention Recommendation 92

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Smile.io

APRIL 25, 2023

You want your most loyal customer to feel like they achieved something that others could not, and inspire your other customers to strive to get there. recommends aiming for 10% of customers in your top VIP tier to create exclusivity. Sephora’s personalized product recommendations.

Recommendation 59

Recommendation Social Media Events Customer Retention 59

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Omnisend

OCTOBER 8, 2020

Session 4: Steal the Season — Leveraging Technology to Create the Ideal Omnichannel Holiday Experience Speakers: Brian Peters, Strategic Partnerships, Shopify Plus Gabe Macaluso, Director of Customer Success, Omnisend Debbie Soon, VP and Head of Consumer Products, ONE Championship.

eCommerce 148

eCommerce Shopify Events Customer Retention 148

Optimizely

JULY 2, 2019

Unfortunately, at each step along the customer journey, there’s an opportunity for buyers to decide they’re not interested in buying and drop out of your ecommerce sales funnel. The only way to succeed in today’s cutthroat ecommerce industry is by having a smooth experience that delights and engages consumers every step of the way.

eCommerce 240

eCommerce X-cart Improvements Channel 240

Optimizely

JULY 31, 2018

Maybe we should chalk it up to the British accents, but “You and Yours” has quickly become one of our go-to sources for consumer-related news. Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? Especially recommended for Shopify users.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Ecommerce Platforms

FEBRUARY 25, 2019

This exponential growth has attracted top retailers and consumer brand manufacturers. Subscriptions work well if you provide products that customers need to reorder regularly. It also comes in handy when you offer a service that customers use repeatedly. Customer experience. Customization. How does it work?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Omnisend

APRIL 26, 2021

From its humble beginnings in easily deliverable and consumable things like books and DVDs, ecommerce has expanded to the point where consumers now feel comfortable purchasing pretty much anything online. Personalization in marketing has quickly become a customer expectation. The Continued Growth of Direct-To-Consumer (DTC).

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

ESW

JULY 1, 2019

You can convince consumers that your products will make them happier with a more sophisticated website. 67% of consumers say that the quality of a product image is ‘very important’ in selecting and purchasing the product.” “People are wired to value images,” says Michael Del Gigante , President and Creative Director at MDG Advertising. “67%

Small Business Retail 60

Small Business Retail Customer Retention Accessories Magazine 60