RTP blog

JANUARY 17, 2018

By Sam Cinquegrani, ObjectWave Whether it’s CVS’s recent announcement about introducing in-store vending machines or Uniqlo’s move to set up airport kiosks, retailers are realizing that interactive kiosks are a powerful way for customers to serve themselves. According to one survey, 78% of U.S.

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Retail TouchPoints

JANUARY 23, 2023

including carts, vending machines and franchise stores. And now, consumers can also find Dippin Dots’ online — no small feat when your product is flash frozen at -320° F and has to be stored at temperatures well below what a typical home freezer can accommodate.

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iVend

DECEMBER 11, 2023

As consumer demands continue to evolve, and competition is hotter than ever, retailers are embracing innovative solutions to stay ahead. Customer service – chatbots and personal assistants to enhance the customer experience. As we move into a new year, our thoughts turn to the time ahead and what it will hold.

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iVend

FEBRUARY 9, 2024

Customer service – chatbots and personal assistants to enhance the customer experience. Closely related to AI is Augmented Reality (AR), which overlays the real world with the digital world, to enhance the shopper’s experience and increase sales, with applications such as make-up, virtual dressing rooms, and room styling.

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Steve Dennis

JANUARY 26, 2019

Every year, for the better part of a decade, we have heard speakers talk about how the the channels are blurring, how we are moving to a mobile-first customer journey, how important it is to root out friction in the customer experience, how data must be leveraged to provide a more personalized experience and on and on.

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Ecommerce Platforms

MAY 7, 2019

Vend (read our Vend POS review ). This encourages web pages to load faster when customers access their site using a mobile device. Not only does this provide a better customer experience but it's also great for SEO. Ecwid vs Shopify: Customer Support. Ecwid vs Shopify: Advantages of Using Ecwid Over Shopify.

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OrderDynamics

JANUARY 24, 2019

We’ve seen omnichannel, unified commerce, customer experience, AI, AR innovations emerge and become real. This will drive customers to your brand and attract the best talent. Another encouraging sign in 2018, has been companies focusing their strategies around the customer experience.

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Retail TouchPoints

OCTOBER 31, 2023

What are the most customer-friendly ways to protect high-value items from smash-and-grabs? The good news: Skills developed on the consumer side can be flipped around and used to fight retail crime. Today’s retailers have impressive expertise in customer research. Be tough — but preserve the customer experience.

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Retail TouchPoints

DECEMBER 13, 2022

After two years of pandemic-driven online shopping, many consumers are stepping back out into the world and into physical stores. Now, instead of one or the other, consumers are using both offline and online channels seamlessly within the same buying journey.

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Retail TouchPoints

FEBRUARY 11, 2021

We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. Consumers appreciate the focus on health and safety.

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