Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

lateshipment

OCTOBER 12, 2021

If you’re an E-commerce business owner, you need to realize that returns are a necessary evil. So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. E-commerce returns are over 30% higher during the Holiday season than the rest of the year.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Ecommerce Platforms

MAY 11, 2023

Are you in the beginning phases of your POD business and need help with how to price your products? Or are you still doing your research, reading through our reviews of different print-on-demand platforms, and now wondering how to price everything? It's not always easy to get prices right when you’re just starting out.

Shipping Costs 104

Shipping Costs Shipping Payment Services X-cart 104

lateshipment

JANUARY 24, 2022

The transactional order delivery loop does not close with handing over the package to the shipping carrier. As an e-commerce business owner, you need to take control of your post-purchase and constantly be ready to face the risk of your customers’ in-transit packages facing issues. Federal Holidays. Missed drop-off.

eCommerce 130

eCommerce Shipping Costs Shipping Customer 130

Wiser

OCTOBER 11, 2023

Key factors to consider include the brand’s target audience, product offerings, pricing strategy, and scalability. The chosen model should align with the brand’s long-term growth strategy and customer satisfaction objectives. For example, Amazon and eBay.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. year-on-year, with ecommerce specifically up 8.4%. However, challenges are inevitable, despite the resilient consumer spending we’ve seen earlier in the year. It is also vital that brands pay attention to today’s evolving consumer behaviors.

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Shipping Costs Payment Services Banking Retail 260

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. The result? Marketplaces Forcing Retailers to Get Unique.

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Shipping Costs Omnichannel Customer Retention Retail 254

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. eCommerce works exactly the same way. eCommerce is growing (higher, further, faster). Like we mentioned earlier, the COVID-19 pandemic has largely accelerated the shift to eCommerce, and guess what?

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Groove

FEBRUARY 21, 2019

Modern consumers are constantly bombarded with advertisements, promotions and information. Loyalty programs are an effective way to differentiate from competitors and engage your customers. When implemented correctly, these initiatives can increase lifetime customer value and drive more conversions. Choosing a Platform.

Customer Loyalty 264

Customer Loyalty Customer Shipping Costs Reference 264

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 239

Shipping Costs Improvements Live Chat Retail 239

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Simple loyalty program.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. 95% of Executives Want to Prioritize Cost Optimization.

eCommerce 298

eCommerce Shipping Costs Channel Operations 298

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 59

Customer Loyalty Customer Beauty and Health Food and Beverages 59

lateshipment

MARCH 13, 2020

Consumers own brand perception. And experience drives how consumers perceive a brand. Be it their journey to the checkout phase or their post-purchase, last-mile delivery phase, it is imperative that you provide customers with an experience that builds trust, is delightful, and creates a positive brand perception. .

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

Ecommerce Platforms

JANUARY 24, 2023

The bottom line: It’s a given that customers will read online reviews before deciding on a product Just look at popular online marketplaces, for instance. Most products display positive, negative, and mediocre reviews posted by real-life customers. Needless to say, glowing reviews help ecommerce businesses attract customers.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 309

Supplies eCommerce Shipping Costs Customer Loyalty 309

lateshipment

AUGUST 13, 2020

Stock superb products, offer top-notch customer service, and couple it up with exceptional order fulfillment. Besides that, you should have an e-commerce returns process that works for you rather than against you. How can a customer initiate an exchange or return? Who pays for the return shipping costs?

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

lateshipment

AUGUST 17, 2023

In today’s e-commerce landscape, returns have become a huge deal. Recent research shows that the e-commerce return rate, which was 16% in 2022, now falls around somewhere between 20-30%. This has made how returns are handled at e-commerce stores a huge differentiator when it comes to customers choosing brands.

Management 130

Management eCommerce Payment Services Merchant Services 130

Retail TouchPoints

JUNE 9, 2021

If you’re a consumer brand in a category with Amazon private label, however, Amazon’s private label presence certainly feels more pronounced. Products that are exclusive to Amazon drive customer loyalty and traffic to Amazon, thereby improving its sales. Amazon ‘s copy is often a bare-bones lower-priced option.

Shipping Costs 308

Shipping Costs Consumer Fashion Presentation 308

Omnisend

JUNE 14, 2021

In fact, Menard tells Omnisend that NFTs are a vehicle that can be used to not only verify the authenticity of ecommerce products and improve the user experience, but also bring about a renaissance to the commerce world. The connection and trust from that kind of knowledge can really strengthen brand loyalty.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

ESW

OCTOBER 28, 2019

Shipping products to individual consumers rather than to retailers is a carbon-heavy model of distribution. Unchecked, those carbon output levels would only rise as eCommerce matures. The good news is that DTC brands and other eCommerce retailers can take action now on behalf of our environment.

Shipping Costs 96

Shipping Costs eCommerce Shipping Fulfillment 96

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

lateshipment

NOVEMBER 27, 2021

According to Deloitte’s survey, e-commerce sales will grow by 11-15% , year-over-year, during the 2021-2022 Holiday season. This means with growing e-commerce deliveries, businesses can also expect returns to be at an all-time high this Holiday season. Boost customer loyalty by making returns easy as shopping.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

365 Retail

MAY 9, 2023

A price versus principles paradox is creating a new cohort of ‘conflicted’ UK shoppers, who are simultaneously demanding value for money as well as products and services from retailers that tap into their sustainable values, the latest research from Asendia , the leader in international e-commerce and mail delivery solutions, reveals.

Shipping Costs 52

Shipping Costs Fulfillment eCommerce Fashion 52

Kissmetrics

OCTOBER 19, 2021

As an entrepreneur, the move towards e-commerce and digital transformation shouldn’t pass you by. According to RetailNext , recent Black Friday figures were down 48 percent, and this is a trend that’s likely to continue as more consumers turn to e-commerce. Offer Free Shipping Discount Codes.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Optimizely

JULY 19, 2018

We’ve all had that moment of jubilation when a coupon code magically appears while we’re browsing items on an ecommerce site. In today’s ecommerce landscape, this insatiable need to snag a discount before placing an order speaks to the price-obsessed consumer mindset today. Shoppers all but expect an incentive to buy.

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are a necessary evil. Cancellation confirmation messages present a golden opportunity to reconnect with customers. This guide shows you how to write effective order cancellation emails that boost your ecommerce success. Get consumer insights.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Ecommerce Platforms

SEPTEMBER 16, 2019

It all starts with a pre-meditated ecommerce business plan. Goes without saying that any ecommerce business ought to have an online store that matches its precise niche. As long as you have a product to sell, drafting a roadmap to your ecommerce store's success isn't that much of a hassle. But here's the deal. Absolutely Yes!

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

Algopix

FEBRUARY 22, 2024

In recent years, Amazon FBA private labeling has emerged as a highly lucrative opportunity for entrepreneurs aiming to carve their niche in the e-commerce industry. With minimal upfront costs and the ability to scale gradually, entrepreneurs can enter the e-commerce market with relative ease.

Shipping Costs 86

Shipping Costs eCommerce PPC Social Media 86

BigCommerce

AUGUST 17, 2018

You’ve probably noticed that there are dozens of SaaS products on the market claiming to ease your transition into ecommerce. We’ll look at how three ecommerce professionals were able to transition from brick-and-mortar to online shopping. Determine your primary customers. Most of the product itself was priced moderately.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Groove

FEBRUARY 18, 2022

eCommerce automation is pivotal to increasing organizational efficiency which saves time and money. There are many automation tools to choose from in the eCommerce space, but Klaviyo remains at the top of our list of recommendations for our mid-market and enterprise clients. The Price-Drop trigger. VIP Customer Flow.

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 Automatic price optimization. And there’s plenty of money at stake.

Merchant Services 278

Merchant Services Shipping Costs Retail Social Media 278