Retail TouchPoints

MAY 16, 2022

As its name implies, Direct to Consumer (DTC) retail seeks to appeal directly to consumers with a brand they will recognize and seek out. But as this part of the industry grows more crowded, DTC retailers are finding it tougher to make their mark. The mindset of today’s consumer is ‘I can get this stuff anywhere.’

Social Media 290

Social Media Specialty Retailers Presentation Apparel 290

Retail TouchPoints

NOVEMBER 7, 2022

As consumers work to check off their holiday shopping lists, many will be flocking to physical stores. Department stores, specialty retailers and luxury brands alike will display their holiday spirit using best-in-class design and storytelling strategies to draw these shoppers in.

Specialty Retailers 208

Specialty Retailers Retail Department Stores Fashion 208

Retail TouchPoints

MAY 23, 2023

Then the brand went viral during the pandemic thanks to its eco-friendly handcrafted face masks, which helped Graf Lantz expand its customer base 14X over the past three years. Our founders are not consumers in context of the ‘consumerist culture,’” Gopinath explained.

Specialty Retailers 207

Specialty Retailers Consumer Social Media Accessories 207

RTP blog

SEPTEMBER 17, 2018

Mobile has emerged as the crown jewel fueling the resurgence, as digital devices are now central to the in-store shopping experience. This is a must for the retail renaissance. Coverage will be consistent regardless of what carrier you and your customers use — AT&T, Sprint, T-Mobile, Verizon or others — which is huge.

Payment Services 150

Payment Services Retail Consumer Payments 150

Retail TouchPoints

FEBRUARY 18, 2021

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. consumer health concerns still loom, according to survey data from Shopkick. Even with vaccinations beginning to roll out across the U.S.,

Retail 261

Retail Beauty and Health Books Omnichannel 261

Retail TouchPoints

MARCH 2, 2022

Retailers large and small have transformed their businesses with the marketplace business model and technology. Walmart, Target, Home Depot and most big box retailers run their own successful marketplaces. This unique combination is used to deliver an all-encompassing customer experience.

Shipping Costs 199

Shipping Costs Specialty Retailers Drop Ship Operations 199

Retail TouchPoints

FEBRUARY 5, 2021

How well retailers are able to do this will determine their success in fostering unified commerce for a customer-centric business. Omnichannel success always circles back to the customer centric philosophy — having a high level of real-time visibility and ensuring that products are in the right place at the right time to meet demand.

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Omnichannel Payment Services Specialty Retailers Customer Loyalty 165

Retail TouchPoints

JULY 16, 2020

No part of the retail industry will be able to reopen as though nothing has changed, but stores where trying items on has been part of the shopper journey will be among the hardest hit — and these are often places where curbside pickup is a less appealing option. Not all apparel retailers will be affected equally, however.

Retail 230

Retail Apparel Clothing Specialty Retailers 230

ESW

AUGUST 3, 2020

Then a global pandemic upended retail and brought the world to a standstill. Few will be surprised to hear that, with most of the world sheltering at home, a retail model that delivers products directly to customer doors has done particularly well. saw subscription growth slow but were still onboarding new customers.

Subscription 103

Subscription eCommerce Payment Services Food and Beverages 103

Retail TouchPoints

JULY 30, 2020

Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies.

Merchant Services 244

Merchant Services Apparel Omnichannel Clothing 244

ChannelAdvisor

FEBRUARY 18, 2020

How to Find Your Customers Along the New Path to Purchase. As the e-commerce industry continues to evolve, so does the consumer buying journey. Today’s consumers are more informed, more savvy and more demanding than ever before. Engage with consumers. Amazon reviews don’t just measure customer satisfaction.

eCommerce 52

eCommerce eCommerce Software Food and Beverages eCommerce Platforms 52

Steve Dennis

JANUARY 9, 2018

We can also expect to see more small format stores as a way to cost effectively extend customer reach and further penetrate key customer segments. Yet as much as technology can enhance the shopping experience the role of an actual human being in making the customer experience intensely relevant and remarkable should not be forgotten.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

Dynamic Action

SEPTEMBER 21, 2017

DynamicAction, a Shop.org 2017 Digital Commerce Startup of the Year finalist, will enable Destination XL to connect customer, product and profit data across its business, fostering organizational alignment and an exceptional customer experience. SILICON VALLEY­: Sept.

eCommerce 48

eCommerce Retail Apparel Specialty Retailers 48

Talkoot

APRIL 19, 2021

In the context of DTC, both operators and consumers have a better understanding of just how important product lifecycle and supply chains are, following last year’s empty supermarket shelves and delayed deliveries during the 2020 holiday shopping period, aka Shippageddon. Inability to tailor product copy to customer feedback and sales data.

Shipping Costs 78

Shipping Costs SEO Social Media Reference 78

OrderDynamics

NOVEMBER 2, 2017

It directly reviewed over one thousand retail websites. In fact, quite tedious and time consuming, but we felt it provided solid enough results to warrant the extra effort. Here we find: L2 Research: Finds 34% BOPIS among specialty retailers (2017). Is your retail chain among the 27.0% Not an easy feat.

Retail 50

Retail Channel Specialty Retailers Download 50

365 Retail

MAY 27, 2022

It’s a data-driven, promotional transformation which is going down really well with customers and showing up in their increased market share.”. With sustainability and the race to net zero high on the global agenda, Co-op was awarded the Relex Responsible Retailer Award. The Relex Responsible Retailer Award.

Retail 104

Retail Specialty Retailers Fashion Management 104

Retail TouchPoints

APRIL 2, 2021

In a reversal of the traditional paradigm, today’s consumer expects brand loyalty to be reciprocal. They invest time as advocates of your brand, and in return they expect you to reward them with unique experiences that justify their commitment. Customers don’t want to be managed anymore; they want to be delighted.

Retail 145

Retail Specialty Retailers Customer Loyalty Customer Experience 145

Retalon

AUGUST 5, 2020

Most Important KPIs for the Retail Industry in 2020. Navigating changing consumer tastes and the evolving technology landscape has always made retail a challenging industry. Today, it is more important than ever for retailers to have a tight grip on the state of their business. Sales Per Square Foot 6. Foot Traffic 9.

Retail 41

Retail Merchant Services Improvements Accessories 41

BigCommerce

JULY 3, 2017

I knew I would make a better product and I felt called to share the information I knew and deliver healthier and better products for my customers and for the planet. We focus on offering products crafted with the precision and care consumers expect, and backed by the customer service they deserve. – Jennifer M.

BigCommerce 209

BigCommerce Social Media Beauty and Health Shipping Costs 209