Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy.

Customer Experience 251

Customer Experience Shipping Costs eCommerce Improvements 251

lateshipment

NOVEMBER 8, 2023

Everything That Is In Control And That Isn't As an e-commerce merchant, you put in a lot of effort to meticulously curate the stage of the customer journey that is under your control to motivate them to click that “BUY” button, make a successful sale, and bring in profits.

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

Forrester eCommerce

OCTOBER 10, 2023

Retailers' solution to increased shrink may already be a tool in their arsenal. Learn from Emily Pfeiffer on OMS tech solutions for retail theft.

Fulfillment 439

Fulfillment Retail Consumer Management 439

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. detected a data breach on Dec. 15 filing with the Securities and Exchange Commission (SEC). 15 filing with the Securities and Exchange Commission (SEC).

Order Fulfillment 231

Order Fulfillment Fulfillment Operations Consumer 231

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

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Fulfillment Jewelry Operations Technology 231

ChannelAdvisor

AUGUST 17, 2022

As a consumer, you appreciate when your online orders arrive safely, on time and at a fair price. As a brand or retailer, it’s your job to make that happen. This entire process — from initial order placement to final delivery — is called order fulfillment. What Is the E-Commerce Order Fulfillment Process?

Order Fulfillment 89

Order Fulfillment eCommerce Fulfillment Shipping Costs 89

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs. Unemployment is at 3.5%

Shipping Costs 246

Shipping Costs Fulfillment Shipping Customer Loyalty 246

Retail TouchPoints

SEPTEMBER 11, 2020

Beginning in late July, a number of major retailers announced that they would be closing stores on Thanksgiving Day for the first time in years. holiday for the first time in 30 years , with many other retailers, including Target, quick to follow their lead. Store Fulfillment Is A Lifeline. Invaluable Customer Service.

eCommerce 195

eCommerce Operations Fulfillment Customer Loyalty 195

365 Retail

MARCH 27, 2024

The retail landscape has rapidly transformed, with sustainability now at the forefront of many consumers’ minds. Sustainable storagxe options for e-commerce are not just about reducing waste; they’re about optimising resources and enhancing operational efficiency.

eCommerce 52

eCommerce eCommerce Platforms Retail Order Fulfillment 52

Fabric

OCTOBER 26, 2023

API calls are the lifeline of modern e-commerce, serving as the invisible threads that connect digital platforms and enable seamless interactions. Using API calls, there is no need to reinvent the wheel in e-commerce. API calls are made in everyday e-commerce operations at various levels: 1.

eCommerce 130

eCommerce X-cart Merchant Services Payment Services 130

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

Shipping Costs 218

Shipping Costs Shipping eCommerce Small Business Retail 218

Fabric Blog

AUGUST 26, 2021

Retailers must transform the complex and time-consuming tasks of managing inventory and fulfilling online orders into a cost-effective and efficient process to compete in the saturated e-commerce marketplace.

eCommerce 98

eCommerce Retail Fulfillment Management 98

Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

eCommerce 261

eCommerce Omnichannel Channel Department Stores 261

ChannelAdvisor

JUNE 30, 2021

Retailers and consumers alike are always looking for the newest cheapest way to ship. For consumers, this may mean weighing up their shipping carrier options, or making a choice between express and standard delivery. Retailers, on the other hand, face a very different set of problems. What is Multi-Location Fulfilment? .

eCommerce 71

eCommerce Fulfillment Multi-channel Shipping Costs 71

365 Retail

JUNE 27, 2022

For fast-scaling e-commerce retailers, saving time often ranks as a top reason for outsourcing the picking, packing and delivery of their shoppers’ orders. Uniquely, the international fulfilment provider wanted to improve its app so that e-commerce retailers actually used it less.

Fulfillment 120

Fulfillment eCommerce Retail Channel 120

ChannelAdvisor

AUGUST 29, 2022

Quick commerce – also known as Q-commerce and on-demand delivery – is an e-commerce delivery process that aims to have purchased goods and services delivered within an hour or less. Quick commerce isn’t exactly new. A Closer Look at the Quick Commerce Landscape. Rapid Delivery Services.

eCommerce 92

eCommerce Food and Beverages Fulfillment Consumer 92

Retail TouchPoints

AUGUST 23, 2022

has launched the Business Optimization Of Shipping and Transport engine, or BOOST, which leverages data, AI and machine learning to choose the best fulfillment option for both the customer and LS&Co.’s It also can eliminate split shipments to benefit both the customer and the retailer. “If s bottom line. in a statement.

Fulfillment 234

Fulfillment Shipping eCommerce Consumer 234

365 Retail

JANUARY 17, 2024

Rapid growth in e-commerce presents plenty of opportunity for retailers but can also prove a big challenge that leaves small and medium-sized businesses behind. The most recent ONS Retail Sales data (Great Britain, January 2022) shows that the proportion of online sales in the UK stands at 25.3%.

eCommerce 52

eCommerce Shipping Costs Fulfillment Shipping 52

ChannelAdvisor

NOVEMBER 21, 2022

It doesn’t really matter whether you’re new to the e-commerce game or you’ve been selling on marketplaces for years — the pace of change is enough to overwhelm even the most seasoned veteran. . Consumer expectations change. 10 Best Practices to Improve E-Commerce Sales. Entice consumers with appealing content. .

eCommerce 98

eCommerce Shipping Costs Fulfillment Social Media 98

Retail TouchPoints

JULY 14, 2020

With most of the country having been in quarantine and ordering necessities online since mid-March (well over 21 days), e-Commerce habits forged now are likely to stick in the future. That assumption seems to be confirmed by research published by Cotton Incorporated via their Consumer Response Surveys. BOPIS Fulfillment Options.

Fulfillment 239

Fulfillment Payment Services Outdoor eCommerce 239

Steve Dennis

APRIL 11, 2022

When it comes to the vast and complex world of retail, nothing in the past three decades has been more disruptive than the advent and wide-spread adoption of online shopping. Yet, the e-commerce of today is often vastly different from what began to re-define the industry in the late 1990’s. A Brief History of E-commerce.

eCommerce 88

eCommerce Shipping Costs Fulfillment Multi-channel 88

ChannelAdvisor

AUGUST 17, 2022

As a consumer, you appreciate when your online orders arrive safely, on time and at a fair price. As a brand or retailer, it’s your job to make that happen. This entire process — from initial order placement to final delivery — is called order fulfillment. What Is the E-Commerce Order Fulfillment Process?

Order Fulfillment 59

Order Fulfillment eCommerce Fulfillment Shipping Costs 59

ChannelAdvisor

DECEMBER 22, 2021

This time of year brands and retailers are in the midst of the holiday rush as consumers hurry to buy gifts for family and friends. But, as 2021 winds down, it’s time to think about the bigger picture and look at what we’ve seen and learned in e-commerce as we head into 2022. Lessons Learned. Trends for 2022.

eCommerce 98

eCommerce Shipping Costs Fulfillment Supplies 98

ChannelAdvisor

AUGUST 12, 2022

According to recent research by Digital Commerce 360 , collective sales on B2B marketplaces grew 130% year over year in 2021 to $56 billion, making them the fastest growing segment in B2B ecommerce. Marketplaces are an optimal channel option for both consumers and sellers. Evolving consumer behavior.

eCommerce 85

eCommerce B2B Shipping Costs Multichannel 85

ChannelAdvisor

DECEMBER 22, 2021

This time of year brands and retailers are in the midst of the holiday rush as consumers hurry to buy gifts for family and friends. But, as 2021 winds down, it’s time to think about the bigger picture and look at what we’ve seen and learned in e-commerce as we head into 2022. Lessons Learned. Trends for 2022.

eCommerce 94

eCommerce Shipping Costs Fulfillment Supplies 94

Retail TouchPoints

OCTOBER 9, 2023

Shoppers’ retail preferences will be unlike anything we’ve seen even just a year ago. 1: Retailers are testing brands, hiding the parent brand. . #1: 1: Retailers are testing brands, hiding the parent brand. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online.

Supplies 287

Supplies Fulfillment Retail Omnichannel 287

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. billion in the U.S.

Consumer 289

Consumer Retail Merchant Services Fashion 289

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Retailers that were positioned to handle massive last-mile volumes generated by a digital-first holiday posted strong results, with Amazon once again leading the way. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

Fulfillment 250

Fulfillment Omnichannel Apparel Order Fulfillment 250

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 260

Consumer Fulfillment Order Fulfillment Shipping 260

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. Without a doubt Amazon has been central to shaping ecommerce as we know it today.

eCommerce 276

eCommerce Fulfillment Shopify Omnichannel 276

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. retailers last year, they haven’t always been a strategic focus. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores.

Shipping Costs 327

Shipping Costs eCommerce Merchant Services Retail 327

Retail TouchPoints

JANUARY 26, 2023

Predicting where the next phase of consumer buying behavior is headed has proven notoriously tricky. Ecommerce had been growing at a consistent rate, but its year-over-year growth shot up two to five times faster during the pandemic. It turns out that bigger isn’t always better.

Sporting Goods 302

Sporting Goods Retail Fulfillment Customer Experience 302

ChannelAdvisor

JANUARY 13, 2022

That’s why we’re releasing our latest Essential E-Commerce Calendar , covering January through June. This highly anticipated asset is a favorite among digital marketing managers, e-commerce managers and marketplace managers. . Fulfillment. E-Commerce Success. Direct to Consumer. Marketplaces.

eCommerce 97

eCommerce Social Media Events Download 97

ChannelAdvisor

AUGUST 19, 2022

If only managing e-commerce inventory was as easy as running a lemonade stand. Real e-commerce companies must manage multiple moving parts of their business — the most complex of which is inventory management. Inventory management for e-commerce sites big or small is crucial for survival. Low on product?

eCommerce 92

eCommerce Management Shipping Costs Drop Ship 92

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. The affordability-first group is not brand-loyal.

Consumer 278

Consumer eCommerce Omnichannel Fulfillment 278

Retail TouchPoints

MARCH 3, 2023

Today’s retail environment is challenging — whether it is price pressure from discounters, market disruption from online players, increased price transparency for shoppers or changing macroeconomics. Retailers must create experiences that are unique to their brand and tailored to individual customers based on their behavior, needs and habits.

Consumer 225

Consumer Customer Loyalty Customer Experience Recommendation 225

Retail TouchPoints

SEPTEMBER 9, 2022

Instacart has acquired Rosie , an ecommerce platform serving local and independent grocers, wholesalers and retailers, as Instacart seeks to build on its commitment to smaller businesses in addition to expanding its digital offerings. . These tools power order flow, fulfillment and afford customer insights.

eCommerce Platforms 247

eCommerce Platforms Payment Services eCommerce Fulfillment 247