Forrester eCommerce

JANUARY 8, 2021

2020 was a banner year for grocery e-commerce as grocers swiftly responded to a massive pandemic-induced shift in consumer demand. But throughout the year, many grocers faced significant supply chain disruptions as well as costly (and rising) last-mile consumer expectations for same-day delivery and curbside pickup.

eCommerce 375

eCommerce Supplies Consumer Retail 375

Fabric

FEBRUARY 15, 2021

Most articles about building e-commerce software focus on B2C (business-to-consumer) settings. trillion B2B (business-to-business) e-commerce industry. B2B e-commerce is notably different from B2C retailing, and building software for this industry poses a unique set of challenges.

eCommerce 246

eCommerce B2B eCommerce Software B2C 246

Kissmetrics

FEBRUARY 11, 2021

Modern consumers are increasingly looking for novel experiences , and pop-up shops, both physical and virtual, fit the bill. Pop-up shops are limited-time-only retail stores. Physical pop-up shops are ideal for e-commerce brands to experiment with a physical store without fully committing to a permanent location.

eCommerce 288

eCommerce Toys Social Media Fashion 288

365 Retail

MARCH 10, 2024

As more companies rely on online sales and marketing, the e-commerce landscape is growing. If you want to launch an e-commerce business or just plan to stay competitive, it’s essential to be aware of the trends that redefine the industry landscape. Let’s explore the paramount e-commerce trends of 2024.

eCommerce 103

eCommerce Payment Services Payments eCommerce Marketing 103

Retail TouchPoints

MARCH 12, 2024

The future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. In 2024 and beyond, we will see mood enter the limelight, with retailers catering to people’s day-to-day vibes and emotions. That rises to 62% in the U.S.

Consumer 241

Consumer Beauty and Health Retail Fashion 241

lateshipment

NOVEMBER 8, 2023

Everything That Is In Control And That Isn't As an e-commerce merchant, you put in a lot of effort to meticulously curate the stage of the customer journey that is under your control to motivate them to click that “BUY” button, make a successful sale, and bring in profits.

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy.

Customer Experience 271

Customer Experience Shipping Costs eCommerce Improvements 271

Kissmetrics

JANUARY 31, 2022

There are an estimated 12 to 24 million e-commerce stores. Online retailers can sell just about anything—from shoes or baked goods to software and coaching sessions. Most e-commerce store owners have no idea how to effectively market their business. What Is E-commerce Marketing? Not quite.

eCommerce Marketing 263

eCommerce Marketing eCommerce Social Media Marketing 263

Retail TouchPoints

AUGUST 16, 2022

Optimized personalization is a necessary tenet of any ecommerce brand that aims to stand out. The “Cold Start Problem” asks how personalized experiences can be offered to consumers who are anonymous or first-time users. Data remains safe, and retailers can comply with stricter consumer privacy laws.

eCommerce 251

eCommerce Consumer Merchant Services Recommendation 251

Retail TouchPoints

AUGUST 19, 2020

It would seem that scales have long been tipped in favor of the retail giants — those with massive footprints, established brands, warehouses chock-full of supply to meet global consumer demand and the resources to offer a wide array of products. The easier option is in fact to move away from giant e-Commerce marketplaces.

eCommerce 242

eCommerce Merchant Services Games Payment Services 242

365 Retail

MARCH 27, 2024

The retail landscape has rapidly transformed, with sustainability now at the forefront of many consumers’ minds. Sustainable storagxe options for e-commerce are not just about reducing waste; they’re about optimising resources and enhancing operational efficiency.

eCommerce 52

eCommerce eCommerce Platforms Retail Order Fulfillment 52

Forrester eCommerce

JULY 18, 2017

An interview I did with E-commerce Brasil published online today in Portuguese. The State of Retail eCommerce in Brazil" series gave us an intereting look at eCommerce in Brazil during a difficult economic situation in the country. What are your insights about Brazilian retailers in this study?

eCommerce 281

eCommerce Online Retail Operations Retail 281

Fabric

OCTOBER 26, 2023

API calls are the lifeline of modern e-commerce, serving as the invisible threads that connect digital platforms and enable seamless interactions. Using API calls, there is no need to reinvent the wheel in e-commerce. API calls are made in everyday e-commerce operations at various levels: 1.

eCommerce 130

eCommerce X-cart Merchant Services Payment Services 130

lateshipment

SEPTEMBER 8, 2022

Less than 2 months to go for the holiday season to officially kick off — which means as an e-commerce retailer, you have to make use of the little prep time left to get better equipped at handling the holiday rush. The holiday season is the best time to spread the word about your product and e-commerce business.

eCommerce 130

eCommerce Shipping Live Chat Events 130

Retail TouchPoints

AUGUST 11, 2020

Consumers are getting harder and harder to impress. There are many recent examples of companies in the e-Commerce world adapting their CX in innovative ways. The brand has the agility to run this type of experiment because they’ve decoupled their web storefront and taken a headless commerce approach. Post-Order Delight.

eCommerce 277

eCommerce Shipping Costs eCommerce Technology Customer Experience 277

Retail TouchPoints

APRIL 23, 2024

Saks has joined peers like Nordstrom and Macy’s by launching a retail media network that will enable its brand partners to connect more directly with the Saks customer base through digital advertising. As Saks noted in its announcement, the retailer is one of the first in the luxury space to introduce a retail media offering.

Retail 245

Retail Customer Data Customer Experience eCommerce 245

365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3

Consumer 305

Consumer eCommerce Marketing Retail 305

Retail TouchPoints

MAY 2, 2022

It’s no surprise that ecommerce has practically taken over the global economy. Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. trillion by 2023.

eCommerce 328

eCommerce Shipping Costs B2B Clothing 328

Kissmetrics

OCTOBER 4, 2021

30 percent of all retail sales occur between Black Friday and Christmas. This means preparing your e-commerce site for this busy period is essential to success. The level of competition for Black Friday e-commerce sales is off the charts, which means it pays to start preparing now. Start Planning Early.

eCommerce 259

eCommerce Gifts eCommerce Marketing Social Media 259

Retail TouchPoints

AUGUST 20, 2020

Retail Ecommerce Ventures (REV) has added a new brand to its collection by acquiring certain assets of Modell’s Sporting Goods for $3.64 The purchase includes Modell’s trademark name, intellectual property, e-Commerce database and other assets related to its e-Commerce business, including the signature “Gotta Go to Mo’s” jingle. .

eCommerce 237

eCommerce Sporting Goods Retail Omnichannel 237

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Kissmetrics

JUNE 11, 2021

Have you ever wanted a fast way to get the best deals in retail stores like Walmart, Home Depot, Target, and more? Whether you’re just looking to save some money or you’re into retail arbitrage, the ability to easily check product inventory from the comfort of your home is something many people only dreamed about. Pricing starts at $9.99/month.

eCommerce 335

eCommerce Consumer Merchant Services Small Business Retail 335

Retail TouchPoints

DECEMBER 20, 2021

Consumer habits changed drastically last year as people went online to shop. According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online.

Consumer 355

Consumer Retail Travel Omnichannel 355

lateshipment

NOVEMBER 18, 2022

It’s time to include quality video content in your e-commerce website and marketing process. Since their inception and rise, videos have surpassed other content formats in terms of consumer consumption as they’re both educational and entertaining. Your target audience consumes the video content and is impressed by it.

eCommerce 130

eCommerce Marketing Information Small Business Retail 130

Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. Previous Payless enterprises were bogged down by the costs of running thousands of stores as consumers increasingly shopped online.

eCommerce 199

eCommerce Payment Services Payments Omnichannel 199

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. UK, Germany and Australia.

Shipping Costs 299

Shipping Costs eCommerce Retail Merchant Services 299

Retail TouchPoints

JUNE 12, 2020

It’s safe to say that the retail industry is going through a revolution. In the world of e-Commerce, Amazon is continually seen as the industry leader, but recently Google has been flexing its retail muscles by opening its shopping platform to advertisers.

eCommerce 246

eCommerce Operations Consumer Channel 246

Kissmetrics

DECEMBER 28, 2020

Nor has it ever been more important to make sure you offer your consumers their preferred option. And, increasingly, consumers are choosing to use buy now, pay later solutions when they checkout. “Buy now, pay later” literally lets consumers buy a product and have it delivered while delaying payment until a later date.

eCommerce 271

eCommerce Payment Services Consumer eCommerce Platforms 271

Retail TouchPoints

SEPTEMBER 11, 2020

Beginning in late July, a number of major retailers announced that they would be closing stores on Thanksgiving Day for the first time in years. holiday for the first time in 30 years , with many other retailers, including Target, quick to follow their lead. Consumers have mixed feelings on curbside. Invaluable Customer Service.

eCommerce 198

eCommerce Operations Fulfillment Customer Loyalty 198

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

Shipping Costs 237

Shipping Costs Shipping eCommerce Small Business Retail 237

Retail TouchPoints

JUNE 8, 2020

Brick-and-mortar stores are beginning to reopen in some geographies, but e-Commerce is still riding high: online retail transactions grew 81% year-over-year in May, led by sportswear and sporting goods ( 216% ), housewares and DIY supplies ( 190% ) and gaming ( 84% ), according to ACI Worldwide. drop in overall retail sales.

eCommerce 166

eCommerce Food and Beverages Beauty and Health Sporting Goods 166

ChannelAdvisor

JANUARY 12, 2023

This is the first in a three-part blog series on the 3 Global E-Commerce Tactics to Address for Success in 2023. The 2022 holiday rush is over — but it’s no time to ease up on e-commerce execution. What does consumers’ growing multichannel presence mean for you? Consumers Today Are Unattached to Specific Channels.

eCommerce 59

eCommerce Consumer Multichannel Social Media 59

lateshipment

JULY 12, 2022

Many consumers do brand research and read online reviews before committing to a business. Therefore, an exceptional customer experience should be a top priority for e-commerce businesses. One of the biggest customer experience challenges e-commerce brands face is a lack of personal interaction with the customer.

eCommerce 130

eCommerce Customer Customer Experience Social Media 130

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. Lately, the retail sector was shaken by the COVID-19 pandemic.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

ChannelAdvisor

APRIL 7, 2022

Consumers relied more on e-commerce, accelerating a steady, long-term trend. In research ChannelAdvisor conducted last year , 59% of consumers indicated that they were shopping online more than before the pandemic; 38% indicated it was the same. However, many new online behaviors ‘stuck’ and e-commerce remained strong.

eCommerce 98

eCommerce Social Media Shipping Costs Channel 98