Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon will remain the retailer to beat, but fulfillment strategies like buy online, pick up in-store (BOPIS) and curbside are only becoming more important. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

Fulfillment 278

Fulfillment Omnichannel Apparel Order Fulfillment 278

Kibo

MARCH 17, 2023

90% of consumers view 2-3 day shipping as a baseline expectation. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. According to McKinsey & Co., At the same time, costs continue to increase.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 264

Payment Services Shipping Costs Omnichannel Fulfillment 264

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

Retail TouchPoints

JULY 2, 2020

For consumers, that’s a lot of power. Retailers that can provide a satisfying shopping experience have a strong advantage, but consumers are a demanding bunch. Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup.

eCommerce 290

eCommerce Fulfillment Order Fulfillment Shipping Costs 290

Retail TouchPoints

OCTOBER 14, 2022

Established retailers exploring how a marketplace model would best fit into their business strategy have a common question — what’s the difference between dropship and marketplace fulfillment that utilizes third-party sellers, and how can it benefit their business? The answer is, quite a lot.

Retail 279

Retail Fulfillment Operations Technology 279

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Omnichannel Shipping Costs Supplies 298

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. IBM’s Institute of Business Value (IBV) has just completed significant research into the priorities and decisions for supply chain operations and sustainability in partnership with The Consumer Goods Forum.

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Consumer Goods Operations Consumer Supplies 246

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

ChannelAdvisor

SEPTEMBER 25, 2020

Due to the COVID-19 pandemic, more brands have shifted online, more consumers are using online channels to shop and buy and more online orders are being shipped. . Even as Amazon encourages those sellers participating in Seller Fulfilled Prime to ship products on the weekends , delays are expected in the months ahead. Profitability.

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Fulfillment Shipping Costs Shipping Merchant Services 105

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. Inclusion Definitions Expanding Beyond Sizing.

Consumer 290

Consumer Retail Merchant Services Fashion 290

Retail TouchPoints

MAY 17, 2024

However, with consumer sentiment low and economic concerns still front of mind, this approach could backfire. With the constant pressure on revenue and profitability, retailers need to rethink their returns strategies to protect their margins while providing a frictionless experience for consumers. Agile fulfillment.

Fulfillment 278

Fulfillment Technology Apparel Clothing 278

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment.

Retail 278

Retail Supplies Omnichannel Consumer 278

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 264

Consumer Supplies Fulfillment Technology 264

Ecommerce Platforms

OCTOBER 27, 2022

The best fulfillment services for Shopify are designed to help ecommerce business owners deliver products to their customers quickly and efficiently. Fulfilment services can help to make this whole process less time consuming and frustrating. What are the Best Fulfillment Services for Shopify? Shopify Fulfillment Network.

Merchant Services 104

Merchant Services Fulfillment Shipping Costs Shopify 104

Forrester eCommerce

NOVEMBER 19, 2020

The Amazon Effect Comes Full Swing To Prescription Services Amazon Pharmacy, the company’s much-anticipated online prescription fulfillment service (built from its acquisition of PillPack two years prior), launched this week.

Consumer 259

Consumer Fulfillment Other Retail 259

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. When Wish debuted in 2010 it took the U.S. Now the platform is launching its first major sales event , dubbed “330” or “Wishmas.”

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

NOVEMBER 10, 2020

Left with little choice, consumers have largely resigned themselves to waiting additional days or even weeks for their orders, but what they’ve become less willing to tolerate is a lack of information about order status. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

Retail TouchPoints

OCTOBER 9, 2023

It has gone through a rapid period of change from the primary way we shopped, to its death being prematurely called ‘ the showroom problem ,’ to continuing to be a critical piece of consumer brand strategy. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

JANUARY 3, 2024

It might involve a time-consuming trip across town, navigating traffic and juggling work or family schedules. Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy. At the heart of this strategy is the analysis of customer return patterns.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

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Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

MARCH 28, 2024

The likelihood of delays also makes it challenging for last mile logistics companies to accurately predict delivery times, reducing their ability to meet consumers’ expectations when tracking deliveries. These factors further extend delays, often causing drivers to miss delivery windows.

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Technology Presentation Travel Operations 303

Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. consumers spend more money on Tik Tok than any other social platform.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. a more suburban area where consumers live and shop. “We The format also supports more fulfillment-driven experiences.

Food and Beverages 264

Food and Beverages Fulfillment Omnichannel Specialty Retailers 264

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 264

Consumer Food and Beverages Retail Apparel 264

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Omnichannel Fulfillment Customer Retention Channel 278

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior. Retail is already changing.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 325

Consumer Omnichannel Leisure Supplies 325

lateshipment

NOVEMBER 26, 2023

A successful post-purchase customer experience strategy is ensuring that your customers have hassle-free order delivery and return experiences with your brand that in turn help you nurture customer relationships and achieve sustainable growth. 61% of consumers define excellent customer support interaction as one with a quick resolution.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

ChannelAdvisor

SEPTEMBER 20, 2021

With logistics woes continuing to plague the industry and worries about additional complications during times of increased shipping volume and activity, we’re all working to determine the best fulfillment options. Delivery is closely tied to consumer satisfaction and it’s crucial to get it right whenever possible. . Visible tags.

Fulfillment 98

Fulfillment Shipping Costs Shipping Recommendation 98

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. But how can a global retail enterprise streamline and scale its social advertising strategies?

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. The affordability-first group is not brand-loyal.

Consumer 279

Consumer eCommerce Omnichannel Fulfillment 279

ChannelAdvisor

SEPTEMBER 20, 2021

With logistics woes continuing to plague the industry and worries about additional complications during times of increased shipping volume and activity, we’re all working to determine the best fulfillment options. Delivery is closely tied to consumer satisfaction and it’s crucial to get it right whenever possible. . Visible tags.

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Fulfillment Shipping Costs Shipping Recommendation 95

ChannelAdvisor

AUGUST 17, 2022

As a consumer, you appreciate when your online orders arrive safely, on time and at a fair price. This entire process — from initial order placement to final delivery — is called order fulfillment. Now, consumers expect that same ease and convenience with every online store they shop. Steps of the Order Fulfillment Process.

Order Fulfillment 89

Order Fulfillment eCommerce Fulfillment Shipping Costs 89

Retail TouchPoints

JUNE 9, 2021

If you’re a consumer brand in a category with Amazon private label, however, Amazon’s private label presence certainly feels more pronounced. What is Amazon’s Private Label Strategy? Amazon’s private label strategy isn’t unlike other retailers. Amazon controls the inventory, marketing and promotional strategy.

Shipping Costs 312

Shipping Costs Consumer Fashion Presentation 312