Remove Consumer Remove Merchant Services Remove Policies Remove Shipping Costs
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Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

Retail TouchPoints

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. Still, the cost of chargeback fraud is simply too high to ignore. For every $100 in chargebacks, your true chargeback cost is $240.

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How to Overcome E-commerce Shipping & Delivery Challenges

lateshipment

Frequent Shipping and Delivery Challenges and How You Can Overcome Them High Shipping Costs Skyrocketing shipping costs are the most frequent challenge for both e-commerce merchants and customers. A not-so-fun fact is that shipping is arguably one of the biggest cost-centers for any e-commerce business.

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ShipBob vs Deliverr: Choosing the Best Ecommerce Shipping Option in 2020

Ecommerce Platforms

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. It's key to taking the hassle out of what can sometimes be a headache of a process.

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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. When stores began to reopen, there was a fear that consumers would storm return desks.

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Americans are Embracing Subscription Services and Digital Goods in a Big Way

Retail TouchPoints

The adoption of subscription-based services and digital goods purchases were on the rise well before COVID-19 hit. consumer now pays for four different video streaming subscriptions. There are subscription shopping services now available too. Consumers grow to rely on their subscription service providers.

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What is Multi-Local Commerce and Why is it Essential for Growing Global Sales

ESW

Which payment methods do shoppers in this market prefer? Which channels do shoppers prefer to use to interact with customer service? In multi-local commerce, customer centrism guides every vendor selection, pricing strategy and marketing campaign. They expect to have a domestic-equivalent experience with every online merchant.

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10+ E-Commerce Memes On Post-Purchase Experiences

lateshipment

experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent. This happens in most cases and should be highly avoided if you’re the merchant. Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request.

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