Retail TouchPoints

JANUARY 4, 2023

While consumers enjoy the benefits of shopping online, they often find the experience uninspiring and lacking a certain je ne sais quoi that accompanies shopping at their favorite stores in person. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers.

eCommerce 276

eCommerce Omnichannel Comparison Shopping Recommendation 276

Optimizely

MAY 23, 2019

You don’t need us to tell you that mobile commerce is killing it. More than half of US shoppers have made a purchase using a mobile device, yet at the same time, only 12% of consumers find mobile shopping convenient. Because of that, many marketers assume you need to build an app in order to succeed in mobile commerce.

Mobile 150

Mobile eCommerce Omnichannel Recommendation 150

Retail TouchPoints

AUGUST 11, 2022

Lesson 3: Understand and Engage Your Consumer. For example, the Parachute team found that Millennials are 57% more likely to buy products recommended by influencers and just as many find sustainability to be important or very important while shopping. Parachute’s product categories are a natural fit for omnichannel behaviors.

Omnichannel 270

Omnichannel Social Media Arts Channel 270

GetElastic

OCTOBER 12, 2021

Taking an omnichannel approach to your commerce strategy will become core for your business to meet modern consumer demands, improve your customer experience and ultimately, your bottom line. Businesses like Stance, Bank of America, and Starbucks, are all great examples of businesses with omnichannel experiences. Forrester ).And

Omnichannel 148

Omnichannel Multichannel Channel Customer Retention 148

GetElastic

FEBRUARY 8, 2019

It’s projected that by 2021, mobile will account for 54% of total ecommerce sales. Mobile commerce has enhanced the shopping experience for consumers worldwide by making online transactions quick, convenient and smooth. Why optimize for mobile commerce? 6 ways to optimize mobile commerce: 1.

Mobile 167

Mobile Web Design Omnichannel Shipping Costs 167

iVend

OCTOBER 6, 2022

That’s when the real magic of synergy happens, creating omnichannel retail ecosystems that increase the value of their retail technology investment. Mobile POS Mobile POS enables staff to interact with customers in the aisle, rather than simply at the checkout. Minimise ‘showrooming’ – 83.8% of shoppers do this.

POS 98

POS Omnichannel Technology Payment Services 98

Kibo

SEPTEMBER 14, 2020

Although a top priority for the past few years, many businesses are still struggling with how to craft and implement a successful omnichannel strategy. A phased approach to omnichannel personalization empowers retailers to make significant strides toward omnichannel success, while they are sorting out infrastructure requirements.

Omnichannel 62

Omnichannel Recommendation Mobile POS 62

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. And how do they do that?

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

BigCommerce

SEPTEMBER 12, 2017

A senior citizen looking to buy a smartwatch might be texted a recommendation by a grandchild, then walk into a physical store to purchase. Get your free comprehensive omnichannel report now. We’ve also been referencing the importance of listing your product wherever consumers are already spending their time.

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

Wiser

SEPTEMBER 28, 2017

To succeed, omnichannel retailers and brands need to be true to their names and fully unify their selling channels. Omnichannel holiday strategy requires channels to work together. Omnichannel retailers are at a distinct advantage because they already have the cross-channel functionalities. Leveraging Mobile Technology .

Omnichannel 189

Omnichannel Shipping Costs Demo Channel 189

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 256

Payment Services Shipping Costs Omnichannel Fulfillment 256

Kibo

JULY 22, 2020

Omnichannel Personalization is the practice of creating customer experiences that are informed by real-time data from all channels, and extending them across every touchpoint, to build consistent relationships with the customer everywhere they interact with the brand. Omnichannel Customer Experience.

Omnichannel 71

Omnichannel Customer Experience Channel Information 71

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 288

Payments Omnichannel Payment Services Consumer 288

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. The Square Go app, available for free for both consumers and businesses, is currently available in the U.S. for iOS devices.

Books 227

Books Merchant Services Payment Services Customer 227

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do All transaction elements and devices need to know about that product and about the consumer.”

Technology 270

Technology Consumer Mobile Operations 270

SellBrite

SEPTEMBER 5, 2020

Omnichannel marketing strategies for your business involve having and maintaining a presence across several online and offline channels in order to offer a unified experience for customers. Customer retention rates are also 90% higher for omnichannel strategies compared to single channel. Omnichannel Marketing Strategies.

Omnichannel 99

Omnichannel eCommerce Marketing Social Media 99

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. So where’s the right place to do a product recommendation? View the session on demand.

POS 291

POS Omnichannel Webinar Point of Sale 291

Retail TouchPoints

NOVEMBER 2, 2022

When Discount Tire unveiled its Atlanta Pit Pass concept store in early October 2022, it officially completed its transformation from a traditional tire retailer into a strong omnichannel leader in the automotive category. The core mission of the Discount Tire Pit Pass experience is to allow consumers to shop more efficiently.

Automotive 263

Automotive Customer Mobile Recommendation 263

Retail TouchPoints

MAY 30, 2024

In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. By integrating the loyalty program into omnichannel points of sale, retailers can connect with shoppers on a personalized level. Developing a feedback loop.

Point of Sale 167

Point of Sale Customer Experience Payment Services Magazine 167

Retail TouchPoints

SEPTEMBER 13, 2021

Retailers accelerated implementations, many of which were already part of their long-term IT roadmaps, and consumers embraced the solutions. Indeed, the new digital and “phygital” shopping behaviors that consumers and retailers readily adopted last year look like they’re here to stay. Double-digit growth in U.S.

eCommerce 288

eCommerce White Paper Omnichannel BigCommerce 288

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 220

Customer Loyalty Customer Retail Shipping Costs 220

Omnisend

APRIL 20, 2021

In the ever-changing world of modern business, one thing has always been certain: consumer demand is constantly shifting towards online shopping. This is where mobile commerce (or m-commerce) helps in aligning you and your customers in a single frame. What Is Mobile Commerce? hours have been spent on mobile apps per day.

Mobile 78

Mobile Payment Services Omnichannel Social Media 78

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile. Missing Out on Omnichannel Personalization Is No Longer an Option. The time when “omnichannel” was a hot buzzword is long gone. Solution #1: Mobile Passes.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. The e-commerce industry is continuously changing, so being up to date is crucial.

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Optimizely

JULY 1, 2020

In order to reach your brand’s shoppers at the right time and with the right message and drive repeat purchases, it’s better to take an omnichannel approach. Here are some of the channels and ways your brand should be thinking about creating an omnichannel replenishment strategy.

Food and Beverages 195

Food and Beverages eCommerce Omnichannel Beauty and Health 195

Retalon

AUGUST 14, 2023

Mastering omnichannel ecommerce strategy is essential for retailers to deliver a seamless shopping experience. What is an Omnichannel Ecommerce Strategy? An omnichannel strategy provides customers with a unified shopping experience across all channels, whether online, mobile, or brick-and-mortar. Let’s dive in!

Omnichannel 41

Omnichannel eCommerce Channel Customer Experience 41

Retail TouchPoints

DECEMBER 28, 2021

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. Moving Closer to the Omnichannel Ideal. That omnichannel view of understanding is terribly important.”. It’s true that double-digit growth in U.S.

eCommerce 276

eCommerce Omnichannel Fulfillment Order Fulfillment 276

Retail TouchPoints

DECEMBER 15, 2022

Rise of omnichannel shopping habits: Not only are customers shopping online and offline, but they are also switching devices while shopping — moving from a mobile phone to a laptop to kiosks or more. Improved expectations from discerning consumers: Customers now expect a high level of shopping experience while they shop online.

Multi-channel 237

Multi-channel POS Customer Data Mobile 237

UpSellIt

AUGUST 23, 2023

With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. User Segmentation 5.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Retail TouchPoints

SEPTEMBER 20, 2022

Advertisers will now have access to Snap Ads, Collection Ads and Snap AR with Walmart Connect geo-based measurement of omnichannel sales lift. Pilot partners include J&J , L’Or éal , P&G and Unilever , all of which are leveraging the Firework platform to create engaging, mobile-first video experiences hosted on the Walmart website.

Retail 264

Retail Social Media Apparel Omnichannel 264

Retail TouchPoints

JUNE 13, 2023

This involved creating a seamless omnichannel experience that allowed customers to interact with us both in-store and online without friction.” RTP: What key consumer behaviors are you aiming to respond to as a brand? Unified commerce: Consumers today expect a seamless shopping experience across channels.

Supplies 244

Supplies Customer Experience Technology Omnichannel 244

Retail TouchPoints

AUGUST 30, 2022

The Coveo technology generated personalized product recommendations based on the individual shopper’s previous behaviors and preferences, including: Past shopping journeys; Previous behavior on site; and Haircare preferences. That has really performed well versus customers who have not been delivered those personalized recommendations.”. “We’re

Recommendation 278

Recommendation Mobile eCommerce Technology 278

Retail TouchPoints

FEBRUARY 25, 2022

Livestream shopping is causing retailers and social media companies to rethink their digital-shopping strategies, and several businesses are first in line to facilitate consumers’ livestream shopping sprees. Nike’s direct connection to consumers is paying off. Retailers Going Live. Every retailer is trying to understand the customer.

Social Media 305

Social Media Retail Events Channel 305

Sailthru

FEBRUARY 20, 2018

The success of these personalized mobile apps has retailers looking at how to bring this personalization into physical stores. Both the push notifications and personalized news come through an interactive webpage that displays on the mobile app. Yoox Says Half of Sales Now Come From Its Mobile App.

Mobile 68

Mobile Omnichannel Retail Recommendation 68

Optimizely

FEBRUARY 21, 2017

Customers who shop on mobile do so with a different mindset than they do on any other channel. Research has shown that shoppers increasingly use mobile for early-stage browsing and discovery, then will switch to a different device to actually complete the purchase. mentality that many customers have while shopping on mobile (i.e.

Mobile 150

Mobile Retail Social Media Presentation 150

Fabric

SEPTEMBER 12, 2023

Modern e-commerce is continually changing, spurred, in part, by shifting consumer trends. Before the ubiquity of mobile devices like smartphones and tablets, the success of e-commerce hinged on consumers’ access to personal computers. According to Insider Intelligence, mobile e-commerce sales are expected to account for 40.4%

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

eCommerce 137

eCommerce Consumer Retail Payment Services 137