Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. He joined as chairman in January 2016, moving to CEO in September 2016.

Retail 277

Retail Books Consumer Social Media 277

Ecommerce Platforms

JULY 9, 2022

Customer loyalty programs with distinct customer profiles. Tracking for cash flow, sales, finance, and product use, as well as other reports. Unlimited support for staff members who can also use your system, with custom staff permissions and role types. Daily sales reports and cash tracking insights.

POS 180

POS Shopify Payment Services Shipping Costs 180

Smile.io

FEBRUARY 2, 2024

has the world’s largest loyalty dataset, with 100,000 merchants.    For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022.  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Ecommerce Platforms

AUGUST 29, 2022

There’s a “Premium” plan for $49 per month, which supports unlimited referrals and customers, data reports, and dashboards. You also get automated fraud protection, and live chat customer service. This plan also comes with 10 reward campaigns, a powerful program for referrals, and a custom email capture tool.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. IKEA’s Place App uses augmented reality to help customers visualize a product in their homes. Use Marketing Automation to Create a Personalized Customer Experience.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 262

Customer Loyalty Retail Shipping Costs Financial Services 262

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Dynamic Action

SEPTEMBER 11, 2017

Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer. DynamicAction provides retailers with one view of customer opportunities across digital, store, and omnichannel. Amazon has dominated the game of calculating massive, messy data sets to arrive at its strategy.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

Retalon

APRIL 27, 2021

Retail has always been a data-driven business, but the scale of today’s retail data environment is unparalleled (as will be tomorrow’s). More and more data is gathered using new technology, including inventory systems, customer behaviour systems, product and store performance, and even weather reporting.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Events 52

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

Ecommerce Platforms

NOVEMBER 27, 2019

Another point to note is that there are additional fees that you might end up paying for Square if you want to access advanced tools like payroll ($34 per month) , or customer loyalty features. Apis for inventory, item catalogs, and customer management. Dashboard reporting. Customer database. Payroll $34 per month.

Payment Services 104

Payment Services Merchant Services Payments POS 104

iVend

MARCH 11, 2024

Add this all up and it means that well-designed and executed loyalty programs can boost revenue from members customers by *. The benefits of customer loyalty don’t stop at increased revenue – loyalty also helps to generate higher profit margins too. Loyalty delivers a massive boost to retail success.

POS 52

POS Customer Loyalty Retail Payments 52

iVend

FEBRUARY 15, 2024

Add this all up and it means that well-designed and executed loyalty programs can boost revenue from members customers by *. The benefits of customer loyalty don’t stop at increased revenue – loyalty also helps to generate higher profit margins too. Loyalty delivers a massive boost to retail success.

POS 52

POS Customer Loyalty Payments Point of Sale 52

Algopix

JULY 24, 2023

This feature prevents overselling and stockouts, minimizing the risk of disappointing customers. Customer Information Management Managing customer information effectively is crucial for personalized service and targeted marketing efforts. Analytics and Reporting Data-driven decision-making is essential for eCommerce success.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Ecommerce Platforms

JANUARY 18, 2021

Reporting and analytics: This includes information on your employee's performance, popular stock items, and other real-time data. Multi-store: You're provided with a centralized place for monitoring purchases and customer data, creating gift cards, and tracking your inventory. There are also webinars available. .

lightspeed 145

lightspeed POS Shopify Payment Services 145

Ecommerce Platforms

APRIL 5, 2022

Some of the features which make this choice great for iPad users include: Simplified omnichannel sales: You can easily sell across a variety of channels with Shopify, using everything from mobile POS tools to QR codes. Customer profiling: Use built-in customer relationship management tools to collect valuable information about your audience.

POS 104

POS lightspeed Payment Services Point of Sale 104

Retalon

AUGUST 14, 2023

In today’s omnichannel retail world, traditional pricing methods are struggling to keep up. Retail pricing intelligence gives retailers a strategic edge with data-driven pricing decisions. With AI and predictive analytics, retailers can anticipate customer reactions and optimize prices rather than guessing.

Retail 41

Retail Omnichannel Channel Games 41

Ecommerce Platforms

FEBRUARY 20, 2020

It turns out 43% consider omnichannel integration a priority, 45% prioritize payment security compliance, and 53% are planning to introduce additional features to their current retail POS systems. Reporting and Analytics. Customer Support. Predict your potential revenue with projected profit reports. And that’s not all.

POS 118

POS Payment Services Merchant Services lightspeed 118

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. Open architecture takes an API-first approach that enables developers and tech teams to easily integrate personalization into the customer shopping journey.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Ecommerce Platforms

MARCH 14, 2023

After that, plans include: Starter: $20 per month for an up to 60-day chat history, basic widget customization, data security, ticketing support and more. Custom plans: Yotpo also offers a range of custom priced plans for loyalty, referrals, SMS campaigns, subscription management and more.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Smile.io

OCTOBER 30, 2023

Reward customers for omnichannel engagement  From Shop Pay to Shopify POS, Shopify Plus is packed full of features that enable ecommerce brands to optimize conversions, reach more customers, and scale faster than ever. Add a loyalty landing page. Offer rewards for omnichannel engagement.  Convinced yet? 

Shopify 73

Shopify Merchant Services POS Omnichannel 73

Ecommerce Platforms

FEBRUARY 20, 2020

It turns out 43% consider omnichannel integration a priority, 45% prioritize payment security compliance, and 53% are planning to introduce additional features to their current retail POS systems. Reporting and Analytics. Customer Support. Predict your potential revenue with projected profit reports. And that’s not all.

POS 104

POS Payment Services Merchant Services lightspeed 104

Ecommerce Platforms

JANUARY 12, 2023

Marketing campaigns: Collect emails at the checkout for re-engaging with customers and building long-term relationships. Easy-to-use interface : A single back-office environment makes it easy to manage products, payments, and customers in the same place. Plus, you can access specialist restaurant features like menu creation.

POS 104

POS Payment Services Shipping Costs Payments 104

Ecommerce Platforms

JANUARY 12, 2023

Marketing campaigns: Collect emails at the checkout for re-engaging with customers and building long-term relationships. Easy-to-use interface : A single back-office environment makes it easy to manage products, payments, and customers in the same place. Plus, you can access specialist restaurant features like menu creation.

POS 104

POS Payment Services Shipping Costs Payments 104

Ecommerce Platforms

MARCH 14, 2022

Square comes with a slew of features that simplify business management, including inventory tracking, comprehensive reporting, and elaborate labor management solutions. Square also offers low-stock alerts and reports for tracking employee performance. All reports are generated in real-time.

POS 197

POS Payment Services Mobile Payments 197

Ecommerce Platforms

JULY 29, 2020

Lightspeed loyalty for customer loyalty. What's more is that the shipping fees are automatically calculated for your customers, and tracking emails are sent to them without you having to do anything. You can also provide your customers with up-to-date reports on their package, thanks to shipment tracking codes.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

Omnisend

FEBRUARY 8, 2023

But to set up an omnichannel campaign, you will need subscriber and customer data to flow seamlessly between channels. A good email automation software allows you to create workflows that integrate channels like SMS, Facebook Messenger, and WhatsApp into how you communicate with customers.

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Ecommerce Platforms

JULY 8, 2019

Customer Relationship Management: A solid POS system should help you manage your customer data accordingly, as well as boost sales through promotions. A few of the basic features you should look out for include customer profiles, gift cards, email marketing, discounts, etc. Category reports. Profitability reports.

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169

GetElastic

AUGUST 11, 2021

Contentful supports IKEA, Vodafone, Electronic Arts, and over 30% of the Fortune 500 to deliver market-leading digital experiences at scale through every stage of the customer journey. They connect both customer data and product data to personalize all customer touch-points, leveraging our patented AI to recommend, predict, and segment.

Management 148

Management eCommerce Multi-channel Channel 148

Ecommerce Platforms

DECEMBER 23, 2019

Our team here at Ecommerce-Platforms has been evaluating different types of CRM software for the past couple of months, and here’s the resultant report. You get to run campaigns on channels like email, social media, live chat, phone calls, web conferencing, and self-service customer portals. It’s not just about good CRM software.

Social Media 129

Social Media Management Multi-channel Mobile 129

BigCommerce

DECEMBER 20, 2017

Now, brands must look to new tactics to make their customer experience a differentiator. When personalizing a site experience, brands use a variety of known customer data points to serve contextually relevant content and products. Purchase History: Recommend products based on a customer’s past purchases.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Ecommerce Platforms

OCTOBER 14, 2019

These are commoditized niches, where it's very difficult to build a brand or earn customer loyalty through product quality, due to the simple fact that there may be a ton of players in the market, and the product of same or similar quality may be available from a wide variety of sources. It should have a steady growth trend.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

ROI Revolution

DECEMBER 13, 2021

Walmart’s DSP will be the first full-stack DSP built on The Trade Desk, a leading global DSP solution that provides both first-party data and third-party data. Target doesn’t yet have its own DSP, but brands and retailers can connect their own DSP to Target’s customer data and advertise to segmented audiences. December 6.

Multi-channel 78

Multi-channel Consumer Marketing Channel 78

ROI Revolution

AUGUST 5, 2021

In this report , uncover full-funnel strategies, an in-depth analysis of programmatic ad types, & more to unravel the mysteries behind programmatic. Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. Still, overall, 62.5%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197