Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 217

Shipping Costs Improvements Live Chat Retail 217

Optimizely

AUGUST 16, 2018

Marketers already know data is key to success in B2C and ecommerce. But knowing it’s important and actually being able to utilize data are very different things. Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. A missed connection with your customer.

B2C 210

B2C Customer Data Omnichannel Point of Sale 210

Retail TouchPoints

OCTOBER 18, 2021

A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation. Support agents have context to customer sentiment and can be one step ahead of the game.

Customer Experience 274

Customer Experience Customer Channel Omnichannel 274

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online.

Shipping Costs 236

Shipping Costs Retail Omnichannel Supplies 236

Optimizely

MAY 27, 2020

The Zaius team spent most of the year’s second quarter building upon features that we released at the beginning of 2020, including On-Site Personalization, new Touchpoint Summary Reports, and our SMS & MMS solution. Well, you will now find the answers in our Engagement Report for SMS Touchpoints!

Improvements 195

Improvements Customer Recommendation Omnichannel 195

Forrester eCommerce

JUNE 3, 2021

Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Cross-Channel Campaign Management In Asia Pacific, Q2 2021 is now live.

Channel 235

Channel Management Customer Data Technology 235

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience? Personalization and omnichannel.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

RETAIL MANAGEMENT SOFTWARE

MARCH 26, 2024

Utilize customer data and insights to tailor your marketing efforts and promotions to individual interests. By delivering personalized experiences, you can build stronger connections with customers and encourage repeat business. Offer personalized recommendations based on their preferences and past purchases.

Retail 77

Retail Outdoor Omnichannel Presentation 77

Optimizely

APRIL 28, 2017

The problem facing most retailers today is how to make the most of a limited budget while still staying ahead of the competition – not merely in terms of acquiring more customers, but in terms of acquiring the kinds of customers who would be more likely to engage long-term and eventually become loyal shoppers.

Omnichannel 170

Omnichannel Internet Retail Channel eCommerce 170

Retail TouchPoints

MAY 3, 2023

The days of third-party data are over. The cookieless future has settled and users worldwide demand their data be kept private. Forbes reports that companies are now faced with increased pressure to find new ways to track marketing behaviors. As we all know, in marketing, the main goal is to know the customer. “By

POS 232

POS Customer Experience Customer Technology 232

ESW

JULY 6, 2023

These customers would have no reason to expect anything less than an Amazon-like experience everywhere they shop. What the Customers Say Not only do Amazon shoppers report high satisfaction with their experiences, but customer feedback for other retail sites suffers as a result. Amazon is everywhere the customer is.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Read how our analytics system helps retailers with personalization.

POS 98

POS Payment Services Payments Omnichannel 98

lateshipment

JANUARY 17, 2023

Omnichannel experience will be play a huge role in offering customer convenience. While the ‘buzzword’ omnichannel has been making waves for the past few years, it has still proven to be a relevant trend when it comes to customer experiences, solely due shoppers’ need for seamless shopping experiences.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 The pandemic did change shopper behavior, with many sticking with buying goods online and impacting physical stores once it subsided. In fact, the U.S.

Omnichannel 295

Omnichannel Social Media Channel Mobile 295

Retail TouchPoints

AUGUST 15, 2022

But winning (and keeping) customers’ loyalty is no longer confined to programs and points. However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 198

Customer Loyalty Customer Retail Shipping Costs 198

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 265

eCommerce Omnichannel Channel Department Stores 265

Ecommerce Platforms

JULY 9, 2022

Customer loyalty programs with distinct customer profiles. Tracking for cash flow, sales, finance, and product use, as well as other reports. Unlimited support for staff members who can also use your system, with custom staff permissions and role types. Daily sales reports and cash tracking insights.

POS 180

POS Shopify Payment Services Shipping Costs 180

Retail TouchPoints

JUNE 11, 2021

Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

Payment Services 185

Payment Services Payments Retail Sporting Goods 185

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Omnisend

MAY 31, 2023

Use Omnisend to power omnichannel marketing campaigns at scale Get started for free What Dotdigital has to offer? 5 Omnisend is a powerful omnichannel marketing automation tool. Includes advanced reporting & priority support. But where it shines is using customer data for creating highly-targeted email campaigns.

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

GetElastic

NOVEMBER 8, 2022

While investing further in technology during a downturn sounds counterintuitive, a recent McKinsey report talked about why that’s a winning strategy. It instead reimagines business through an omnichannel-first lens. The good news is that reimagining your business through an omnichannel-first lens isn’t as difficult as it sounds.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Kissmetrics

JANUARY 17, 2022

Segmentation helps brands to understand their customers better and target their products accordingly. You can implement email segmentation by analyzing the customer data and behavior over various channels to deliver the content and style most valuable to your buyers/prospects. Customers Prefer Personalized Messages.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

MAY 16, 2022

Loyalty Program Yields Rich Customer Data. “We Gomez reported that the retailer will have quadrupled the number of Black-owned brands it sells by the end of 2022. Questioned by Amlani about how Target would continue building awareness of its grocery offerings, Gomez said “We’re asking ourselves what it means to be omnichannel.

Food and Beverages 233

Food and Beverages Omnichannel Fulfillment Retail 233

Omnisend

MARCH 29, 2021

According to Shopify’s Fashion Industry Report , the fashion industry will reach a whopping $713 billion by next year. Try Omnisend free for 14 days and use marketing automation to create a better customer experience! Omnichannel Fashion Ecommerce. Omnichannel marketing is only a few clicks away! START YOUR FREE TRIAL.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

UpSellIt

FEBRUARY 26, 2024

Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device. We effortlessly mesh with your existing campaigns, enhancing rather than complicating the customer experience.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Sailthru

APRIL 21, 2023

Shopping is now an omnichannel, 24-hour-a-day experience that spans mobile, SMS, in-app purchases, social media channels, and digital wallets. In 2021 the gamification market was estimated to be USD$12.35 It’s expected to grow 26% by 2028. billion by 2026. billion by 2026. What Can Gaming Do For Retailers?

Retail 78

Retail Games Social Media Download 78

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 257

Retail Books Consumer Social Media 257

Optimizely

OCTOBER 9, 2017

The experts all agree: omnichannel marketing is key to success in ecommerce. That’s why it’s so surprising that the majority of B2C marketers have yet to achieve a true omnichannel ecommerce experience. If you’re behind on your own omnichannel strategy, this should comfort you somewhat. Strategic omnichannel marketing.

Omnichannel 236

Omnichannel B2C Marketing eCommerce Marketing 236

iVend

OCTOBER 10, 2023

In-store engagement – providing associates with Mobile retail POS to provide customers with in-aisle, personalised service, recommendations and upselling, enhances their experience and your holiday season sales.

Technology 98

Technology POS Retail Gifts 98

Omnisend

MAY 31, 2023

It’s a robust SMS platform offering valuable customer data. One of Omnisend’s strong points is that you can combine SMS, email, and push notifications for an optimal omnichannel marketing experience that drives sales. But SMS is not the only channel that Omnisend supports.

Multi-channel 88

Multi-channel Shopify Omnichannel eCommerce Platforms 88

ROI Revolution

JULY 13, 2021

In this report , uncover full-funnel strategies, an in-depth analysis of programmatic ad types, & more to unravel the mysteries behind programmatic. Amazon campaign reporting: Measure how your campaigns impact customer behavior throughout each phase of the funnel.

Customer Data 78

Customer Data Supplies Omnichannel Channel 78

Groove

MARCH 3, 2022

Data-driven decision making involves businesses taking advantage of the statistics, metrics and data that they have available to direct their business decisions. Utilizing business intelligence metrics based on company and customer data allows businesses of all kinds to make smarter decisions internally and externally.

Merchant Services 195

Merchant Services Subscription eCommerce Reference 195

Retail TouchPoints

AUGUST 14, 2020

Panelists shared insights from the Salesforce Shopping Index , which collected responses from more than one billion consumers worldwide, and the annual Sixth Edition: State of Marketing Report , which was released this May. Artificial intelligence (AI) is a critical component of successful digital and customer transformation.

Webinar 259

Webinar Consumer Payments Marketing 259

Omnisend

SEPTEMBER 9, 2021

In this article, we’ll explore insightful sources of ecommerce data and discuss the various types of analytics and reports. But first, let’s look a little deeper into the vast benefits of making data-driven decisions in your business. But what makes the difference between a one-off buyer and a loyal repeat customer?

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Ecommerce Platforms

FEBRUARY 23, 2021

Large community : You’ll have no problem finding experts to help with your omnichannel Magento experience. With any self-hosted platform, you’ll often swap support for customization options. This product will help you to make the most of your omnichannel selling experience, by ensuring you can manage and sell items from anywhere.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

PERQ

NOVEMBER 14, 2022

They were talking about concepts we’re passionate about here at PERQ, including: the Renter’s Journey, lead source attribution, and omnichannel prospect engagement. LOOKING AT THE NEW RENTER’S JOURNEY MAP. Simply put, there is no straight line to leasing anymore and the multifamily industry should take notice.

Multichannel 69

Multichannel Omnichannel Technology Channel 69

Omnisend

MAY 5, 2021

BOPIS works particularly well within an omnichannel strategy , so after choosing the right ecommerce platform to host your store, you can look into a marketing platform that offers advanced omnichannel capabilities. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148