365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. In fact, McKinsey reported that cloud adoption among U.S. Here’s how.

Consumer 243

Consumer Omnichannel Retail Technology 243

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. An omnichannel future based on experientialism.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Retail Technology Review

SEPTEMBER 19, 2017

Poor payments experience at the checkout is the weak link in connected customers' omnichannel shopping experiences, causing retailers lost conversions and customer loyalty, a new report from KPS, a transformation agency, reveals.

Omnichannel 101

Omnichannel Customer Loyalty Customer Retail 101

Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. “The Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

Fulfillment 267

Fulfillment Omnichannel Apparel Order Fulfillment 267

Retail TouchPoints

NOVEMBER 19, 2020

After the acquisition closes, FreshDirect will retain its brand name, report to a seven-person board and continue to independently operate out of its facility in New York City. With its unparalleled quality of fresh food, exceptional brand recognition and dedicated people, it has generated remarkable customer loyalty.

eCommerce 164

eCommerce Omnichannel Customer Loyalty Fulfillment 164

Retail TouchPoints

OCTOBER 17, 2023

It’s no wonder companies have been discouraging live contact with customers as much as possible in recent years. And yes, customers are noticing. 32% of consumers in Microsoft’s study report that having to repeat information multiple times is the most frustrating part of a customer service call.

Customer 262

Customer Multi-channel Channel Customer Experience 262

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

DECEMBER 27, 2021

The subcategories of retail companies that we engaged with — aftermarket auto parts retailers and dollar stores — tend to have their business model centered around a brick-and-mortar store presence, in contrast to omnichannel retailers such as big box stores or apparel manufacturers. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 354

Retail Supplies Customer Loyalty Fashion 354

Smile.io

JUNE 5, 2024

  Shopify Plus loyalty programs transform customer relationships by engaging past, current, and future customers. Recent A loyalty program is an opportunity to reactivate dormant customers who lasthave not shopped with you a while ago. Loyalty & Reward Program Insights from Smile.io

Shopify 53

Shopify Customer Loyalty Merchant Services Customer Retention 53

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? What do you want to do?

Supplies 239

Supplies Arts Customer Loyalty Fulfillment 239

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device.

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . Top Supply Chain Investments.

Supplies 303

Supplies Shipping Costs Customer Loyalty Technology 303

GetElastic

AUGUST 18, 2021

More than 90% of B2B buyers reporting a superior mobile experience claim that they would be more likely to repurchase from the same vendor, while only 50% claim so when reporting a poor mobile experience. Omnichannel retailing has become a cornerstone of global B2B sales, establishing itself as the new standard, not the exception.

B2B 145

B2B eCommerce Payment Services Marketing 145

Dynamic Action

MAY 23, 2024

Customer-centricity can drive benefits, including full-price sell-through, inventory optimization, margin optimization, customer profitability, and customer loyalty. What Is the Customer Experience? It’s no secret that the customer experience (CX) is the most crucial element impacting customer loyalty.

Customer 62

Customer Customer Loyalty Customer Experience Point of Sale 62

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. After all, it’s better to advertise fewer products than harm customer loyalty by telling someone the item they ordered isn’t actually available. Salesforce expects U.S. Let the countdown begin….

Merchant Services 319

Merchant Services Payment Services X-cart Supplies 319

Retail TouchPoints

NOVEMBER 18, 2020

Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. According to a recent report by InMoment , 60% of customers make more frequent purchases from brands to which they are loyal. As customer behavior changes, so must your targeted outreach strategies.

Customer Retention 254

Customer Retention Information Customer Loyalty Mobile 254

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. The result? For now, retail media networks are primarily monetizing the eyeball traffic,” said Kodali. “

Shipping Costs 248

Shipping Costs Omnichannel Customer Retention Retail 248

Ecommerce Platforms

JULY 9, 2022

Customer loyalty programs with distinct customer profiles. Tracking for cash flow, sales, finance, and product use, as well as other reports. Unlimited support for staff members who can also use your system, with custom staff permissions and role types. Daily sales reports and cash tracking insights.

POS 180

POS Shopify Payment Services Shipping Costs 180

RTP blog

SEPTEMBER 28, 2018

Javelin’s 2018 Identity Fraud Report found account takeover fraud tripled in 2017, resulting in $5.1 It’s a costly crime that carries an average resolution time of 16 dedicated hours and $290 in out-of-pocket expenses, according to the report. billion in associated losses.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Great customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Loyalty Shifts to Value. Today, 81 of the Digital Commerce 360 top 100 online global retailers publicly report sustainability initiatives regularly.

Shipping Costs 294

Shipping Costs Gifts Fulfillment Consumer 294

Ecommerce Platforms

SEPTEMBER 1, 2022

Omnichannel: You can access a range of selling options with Shopify, selling online, through social media, in-store, and so much more. Ecommerce: Square will allow you to sell in a range of omnichannel environments, including through your own free-to-build online store. You can easily sell anywhere with the same dashboard.

POS 197

POS Payment Services lightspeed Payments 197

365 Retail

JULY 8, 2021

Inventory availability has improved, with out-of-stocks falling by 8% since retail reopened, data from OneStock , the modern and agile Order Management System (OMS) provider for omnichannel retail, reveals. And this, the report warns, doesn’t just negatively impact customer experience, but erodes customer loyalty.

Retail 52

Retail Customer Loyalty Omnichannel Customer Experience 52

Retail TouchPoints

AUGUST 7, 2020

New research reports are coming fast and furious, trying to explain and predict how restrictions and personal safety concerns brought about by the COVID-19 health crisis will impact shopper behavior in both the short- and long-term. Several studies have documented a dramatic shift in spending from physical stores to online.

Consumer 282

Consumer Retail Merchant Services Document 282

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. He joined as chairman in January 2016, moving to CEO in September 2016.

Retail 272

Retail Books Consumer Social Media 272

Smile.io

MARCH 22, 2024

There are many reasons to migrate your loyalty program to a new software. Launching a loyalty program requires different business needs than several months, a year, or two into your customer loyalty journey.  With this comes a need for a seamless omnichannel loyalty experience. Is it user-friendly? 

Customer Loyalty 85

Customer Loyalty Merchant Services Shopify Shipping Costs 85

RTP blog

MARCH 15, 2017

I’m interested to learn more about how a new look at credit and debt can help all types of businesses increase sales and improve customer loyalty. I’m also looking forward to the session, titled: Tackling Omnichannel Challenges With Technology , which will feature key highlights from the RSM Retailer Omnichannel Survey.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

lateshipment

APRIL 28, 2024

So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. Not just your peers, but even customers will agree with it. CX makes or breaks customer loyalty.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Kissmetrics

JANUARY 17, 2022

Customers Prefer Personalized Messages. According to a report by Smarter HQ, 90 percent of consumers are willing to share personal data for an easier or cheaper brand experience. Additionally, it’s a way to build customer loyalty and brand recognition while reducing your acquisition costs. Improve Customer Retention.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

JUNE 4, 2020

To quickly adapt to this change, retailers can deploy different strategies, such as drop-shipping to get their items direct-to-consumer and take back control over delivery timeframes, ensure transparency throughout the process and still deliver a great customer experience. People never stop shopping — in fact, sales are soaring.

Shipping Costs 235

Shipping Costs eCommerce Retail eCommerce Software 235

Smile.io

FEBRUARY 2, 2024

has the world’s largest loyalty dataset, with 100,000 merchants.    For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022.  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Optimizely

JUNE 22, 2017

Post-second purchase is one of the biggest opportunities marketers have to drive loyalty and encourage additional purchases – RJ Metrics reported that 53% of shoppers who make a second purchase with a brand come back to make a third, and 64% of shoppers who make a third purchase return to make a fourth.

Customer Loyalty 170

Customer Loyalty Channel Omnichannel Mobile 170

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. Omnichannel sales: You can automate synchronization between your online and offline sales, inventory management, and more, to align all kinds of sales.

POS 104

POS Payment Services lightspeed Shopify 104

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. Omnichannel sales: You can automate synchronization between your online and offline sales, inventory management, and more, to align all kinds of sales.

POS 104

POS Payment Services lightspeed Shopify 104

Omnisend

JUNE 7, 2023

SMSBump is amongst the most popular SMS marketing tools , that helps users build campaigns to boost customer engagement and drive sales. However, since it currently only supports Shopify and BigCommerce, and lacks omnichannel marketing features, it may not be the best platform for your business. Omnisend Shopify review: 4.8/5

Live Chat 88

Live Chat Shopify BigCommerce Social Media 88

RTP blog

MARCH 12, 2018

Retailers Blur The Lines Between Online And In-Store In addition to turning physical stores into experiential destinations, retailers are blurring the lines between online and brick-and-mortar retail by enhancing omnichannel offerings with faster delivery options.

Retail 150

Retail Subscription eCommerce Platforms Specialty Retailers 150