Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 271

Social Media Consumer Information Marketing 271

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 276

Merchant Services Shipping Costs Retail Social Media 276

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 302

Retail Customer Data Customer Experience Social Media 302

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

SellBrite

MAY 13, 2019

trillion by 2021 , with so many more users to reach, we put together a list of six of the biggest mobile trends in ecommerce that are driving sales at the moment, to show you how to bridge those gaps and drive your sales into the future. Customers are becoming more and more aware of how their buying choices fit into a wider ecosystem.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Wiser

AUGUST 28, 2023

The trick lies in offering the right mix of products that not only intrigue and attract customers, but also stimulate their purchase decisions. Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits.

Retail 146

Retail Fashion Information Customer Data 146

Optimizely

JANUARY 10, 2019

With new technologies, new social media platforms, and new competitors emerging every day, it can be tough to keep up and make your brand stand out. The best marketers are constantly reading up on trends, attending industry conferences, and keeping a close eye on the competition.

B2C 231

B2C Marketing Social Media Customer Loyalty 231

UpSellIt

JULY 13, 2023

An omnichannel retail strategy connects numerous channels and touchpoints to provide customers with a seamless shopping experience. It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

From price optimization to crafting hyper-personalized experiences and forecasting consumer trends, artificial intelligence is unlocking the potential for more captivating, innovative, and profitable marketing strategies. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 95

Marketing Retail Customer Loyalty Games 95

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. And it generates natural language responses when receiving input from a user, making it potentially useful in a variety of business applications where a human-like conversation with customers is desirable.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. Retailers can make adjustments in the way they do business to improve experiences for other customers.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. Do they engage with the retailer over social media?

Retail 270

Retail Books Consumer Social Media 270

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 3 Marketing teams should always be learning about their customers: Data is the linchpin for deep customer understanding and more agile marketing practices. The most exciting thing to D’Arcy about her role at Homedics is she’s helping architect the brand’s data and personalization strategy.

Marketing 287

Marketing Customer Loyalty Omnichannel eCommerce 287

365 Retail

MAY 1, 2024

Most offer omnichannel support so you can access them via phone, mobile app, live chat, social media, or email—cutting response times dramatically. Offering round-the-clock technical support ensures that you and your customers receive prompt assistance whenever needed. Security is paramount for ecommerce brands.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Kibo

DECEMBER 14, 2021

They follow the latest trends and may even pay more to be among the first to receive a new or innovative product. Let’s dive into how brands can take advantage of the omnichannel customer journey, mobile experiences, social media, and corporate responsibility to reach and secure the millennial consumer today and into the future.

Social Media 62

Social Media Retail Mobile Omnichannel 62

MagentoBrain

MAY 4, 2023

It includes access to all of the platform's features, as well as dedicated support and custom data integrations. The main data sources that can be connected: E-commerce Platforms: Integrate with a range of e-commerce platforms, including Magento, Shopify, and WooCommerce.

Magento 52

Magento Payment Services Payments eCommerce 52

lateshipment

APRIL 23, 2023

There are challenges in the form of heavy competition, ever-changing consumer trends, and costs and other efforts required in brand building. At this stage, it is important to remember that most of your efforts to build customer loyalty take place after the customer makes a purchase.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 141

Consumer Payment Services Fulfillment Multi-channel 141

lateshipment

NOVEMBER 26, 2023

Introduction Holiday shoppers don’t just mean the “ I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions ” type. 61% of consumers define excellent customer support interaction as one with a quick resolution.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Algopix

OCTOBER 21, 2023

It requires data-driven decision-making and constant adaptation to market trends. Revenue by Traffic Source: Knowing where your customers come from (e.g., organic search, paid ads, social media) allows you to allocate marketing resources more effectively.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Social Media 118

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 73

Marketing Customer Loyalty Customer Retention Social Media 73

365 Retail

FEBRUARY 23, 2022

This trend will no doubt continue, and brands must ensure that their multiple online presences are as robust as their (or their competitors’) bricks-and-mortar one. This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty. beer); and mail order buyers. .

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Omnisend

MAY 29, 2023

Pride giveaways and contests : Run social media contests or giveaways where audiences have a chance to win Pride-themed products or gift cards. Proudly display this initiative to your customers in your email campaigns and throughout your website, and emphasize how their purchases contribute to the LGBTQ+ cause.

Social Media 78

Social Media eCommerce Accessories Customer Loyalty 78

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Algopix

DECEMBER 2, 2020

New trends in online shopping have drastically changed the way consumers approach the buying process. AI advancements in retail catalog optimization are here to help by eliminating human error and improving the usability of customer data. Customers like it when businesses can provide relevant offers.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Predictive analytics, powered by machine learning, forecasts future trends.

Retail 41

Retail Operations Information Customer Loyalty 41

Retalon

FEBRUARY 14, 2024

Through the critical lens of data analysis, businesses are steering towards a more informed and strategic approach. This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance.

Retail 41

Retail Operations Management Improvements 41

GetElastic

APRIL 28, 2022

With this trend in online shopping, the DTC eCommerce industry will only continue to grow. With that being said, in this blog, I will give a general overview of seven major DTC eCommerce trends you should keep an eye on for your brand to succeed in 2022. Top 7 DTC eCommerce Trends. In 2021, U.S. What is DTC eCommerce?

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. Every time a customer receives a package she or he is physically interacting with your brand. Uncertainties of rapid growth and customer churn. Wrapping and packaging.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Payoneer

FEBRUARY 22, 2023

Social media can be a powerful tool for building brand awareness and engaging with customers. Maintaining a consistent brand voice and messaging across all social media channels is important. Partnering with other reputable brands in your industry can help build credibility and customer trust.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

MakeWebBetter

JULY 30, 2020

Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited. The first rule of the eCommerce business is to adapt to the current happenings of the industry. The world has already declared COVID as a global pandemic.

eCommerce 165

eCommerce Outdoor Shipping Costs Drop Ship 165

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 125

Small Business Retail Retail Food and Beverages Live Chat 125

Smile.io

MARCH 2, 2022

You’re in luck because we’re about to go over 4 great strategies for generating customer feedback online. Loyalty Program Data Loyalty programs are one of the best sources of rich customer data. Here are 4 metrics you can use to measure customer loyalty online!

Customer 71

Customer Live Chat Social Media Customer Loyalty 71

Optimizely

SEPTEMBER 4, 2018

Even if you’ve created a robust ecommerce marketing strategy, doing the wrong thing at the wrong moment could chase away even your very best customers. Making a big mistake can actually undo all the hard work you’ve done to build your brand, engage your buyers, and encourage customer loyalty. Chase buzzy tech trends.

eCommerce Marketing 231

eCommerce Marketing eCommerce Marketing Omnichannel 231

BigCommerce

DECEMBER 20, 2017

So, here’s what I did: I reached out to 31 experts to ask what 3 areas they’d focus on (or are planning on focusing on) for 2018 to drive real growth and get ahead of the trends. Community Building, Customer Engagement & CRM. Social Media Advertising, Campaigns & Retargeting. CRO & Data-Driven Optimizations.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

BigCommerce

FEBRUARY 13, 2018

This trend isn’t slowing down, either. Even more data reinforces the ecommerce growth trend: There may be as many as 2.14 This strategic move helped boost customer loyalty and incentivize repeat purchases. Social media let’s consumers easily share products to buy online. Image source.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417