Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 235

Shipping Costs Improvements Live Chat Retail 235

Retail TouchPoints

FEBRUARY 26, 2024

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. For many companies, it is not a matter of “if” there is a data breach, but when.

Improvements 312

Improvements Payment Services Consumer Banking 312

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 339

Customer Loyalty Operations Improvements Customer Experience 339

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 303

Retail Customer Data Customer Experience Social Media 303

Wiser

AUGUST 28, 2023

The trick lies in offering the right mix of products that not only intrigue and attract customers, but also stimulate their purchase decisions. Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits.

Retail 146

Retail Fashion Information Customer Data 146

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

JULY 14, 2023

This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences. This allows businesses to respond quickly and effectively to the customer. The possibilities appear to be endless.

eCommerce 220

eCommerce Order Fulfillment Fulfillment Multi-channel 220

365 Retail

DECEMBER 7, 2021

Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience. Creating an omnichannel experience for customers is not a retail trend that will come and go; it’s here to stay. . Relaxation Products.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

SellBrite

MAY 13, 2019

trillion by 2021 , with so many more users to reach, we put together a list of six of the biggest mobile trends in ecommerce that are driving sales at the moment, to show you how to bridge those gaps and drive your sales into the future. Customers are becoming more and more aware of how their buying choices fit into a wider ecosystem.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

From price optimization to crafting hyper-personalized experiences and forecasting consumer trends, artificial intelligence is unlocking the potential for more captivating, innovative, and profitable marketing strategies. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. No retailer can afford to ignore this revolutionary wave of productivity.

Merchant Services 277

Merchant Services Shipping Costs Retail Social Media 277

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 273

Social Media Consumer Information Marketing 273

UpSellIt

AUGUST 23, 2023

Omnichannel Ecommerce Personalization The goal of omnichannel ecommerce personalization is to establish a unified and consistent experience across multiple channels, allowing businesses to interact with shoppers at various points in the customer journey. Urgency Messaging 8.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 3 Marketing teams should always be learning about their customers: Data is the linchpin for deep customer understanding and more agile marketing practices. The most exciting thing to D’Arcy about her role at Homedics is she’s helping architect the brand’s data and personalization strategy.

Marketing 288

Marketing Customer Loyalty Omnichannel eCommerce 288

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. And it generates natural language responses when receiving input from a user, making it potentially useful in a variety of business applications where a human-like conversation with customers is desirable.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Conduct frequent employee education sessions.

Payment Services 264

Payment Services Retail Electronics Information 264

Optimizely

JANUARY 10, 2019

The best marketers are constantly reading up on trends, attending industry conferences, and keeping a close eye on the competition. Now, marketers have to own the entire customer experience, from the first interaction to true customer loyalty across platforms and devices.

B2C 231

B2C Marketing Social Media Customer Loyalty 231

Wiser

APRIL 26, 2022

One way to improve in this area is with the use of loyalty programs that allow you to gather customer data whenever they shop. This allows all their personal shopping data to be gathered in one location that can be accessed wherever they decide to make their purchases. 3: Customer Loyalty.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Algopix

OCTOBER 15, 2023

Key elements of this competitive advantage include: Faster adaptation: Businesses that can quickly adapt their strategies based on cross-channel insights are better positioned to respond to changing market conditions and customer preferences.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. Retailers can make adjustments in the way they do business to improve experiences for other customers.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

ESW

OCTOBER 21, 2019

Increasing customer loyalty is a fairly standard marketing tactic. Having customers pay you to join your loyalty program isn’t. Rather than a triple-figure yearly fee, its customers can join the membership program for life for just $20. That’s exactly what dozens of brands and retailers are starting to do, however.

Shipping Costs 87

Shipping Costs Customer Payments Payment Services 87

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs. About Zaius Zaius loves your customers and was built to help you give them the best possible experience!

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. He joined as chairman in January 2016, moving to CEO in September 2016.

Retail 273

Retail Books Consumer Social Media 273

lateshipment

NOVEMBER 26, 2023

Introduction Holiday shoppers don’t just mean the “ I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions ” type. 61% of consumers define excellent customer support interaction as one with a quick resolution.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

UpSellIt

JULY 13, 2023

Data and Insights: Omnichannel retailing leverages customer data and insights to deliver personalized experiences, whereas multichannel retailing tends to analyze separately. By using an omnichannel approach, retailers gain valuable insights into customer behavior, preferences, and trends.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 142

Consumer Payment Services Fulfillment Multi-channel 142

365 Retail

MAY 1, 2024

Offering round-the-clock technical support ensures that you and your customers receive prompt assistance whenever needed. It keeps your online store accessible and customer-friendly, fostering loyalty, satisfaction, and a great support experience. Data Analytics and Insights Knowledge is power, especially in ecommerce.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Retail TouchPoints

FEBRUARY 2, 2021

Nearshoring Can Help Retailers Pivot and Differentiate When Trends Hit. Customer Data Can Refine Supply Chain Development Strategies. Therefore, it’s no surprise that 47% of retailers cited customer data analytics/loyalty programs as another major IT investment for the coming year.

Supplies 170

Supplies Webinar Hobbies Customer Data 170

Retail TouchPoints

JUNE 24, 2022

Once an acquisition occurs “companies are trying to fully leverage the investments they make [in acquiring that customer],” Burt said in an interview with Retail TouchPoints. As a result of these trends, Ordergroove has seen subscription services trickle into both a broader range of categories and upstream into larger, legacy brands.

Subscription 286

Subscription Beauty and Health Shipping Costs Consumer 286

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

lateshipment

APRIL 23, 2023

There are challenges in the form of heavy competition, ever-changing consumer trends, and costs and other efforts required in brand building. At this stage, it is important to remember that most of your efforts to build customer loyalty take place after the customer makes a purchase.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. A good B2B ecommerce experience allows the seller to provide customers with a more streamlined, efficient and cost-effective buying experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

365 Retail

FEBRUARY 23, 2022

This trend will no doubt continue, and brands must ensure that their multiple online presences are as robust as their (or their competitors’) bricks-and-mortar one. This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty. beer); and mail order buyers. .

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Predictive analytics, powered by machine learning, forecasts future trends.

Retail 41

Retail Operations Information Customer Loyalty 41

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 73

Marketing Customer Loyalty Customer Retention Social Media 73