Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World.

Books 276

Books Omnichannel Payments Mobile 276

Retail TouchPoints

MAY 3, 2023

Lawson’s nationwide operations demanded flexible and agile responses to meet customers’ changing demands. This translates into using purchase history and customer base membership information to drive marketing campaigns. As we all know, in marketing, the main goal is to know the customer. “By

POS 246

POS Customer Experience Customer Technology 246

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

In 2024, we can expect a surge in AI-powered personalization, where algorithms analyze customer data to provide tailored recommendations and personalized shopping experiences. Omnichannel Integration: The lines between physical and online retail continue to blur as omnichannel strategies take center stage.

Payment Services 99

Payment Services Retail Supplies Omnichannel 99

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe.

Omnichannel 59

Omnichannel POS Merchant Services Multichannel 59

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer. And in today’s omnichannel environment, that change is happening faster than ever.

Marketing 287

Marketing Customer Loyalty Omnichannel eCommerce 287

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

lateshipment

JANUARY 17, 2023

Omnichannel experience will be play a huge role in offering customer convenience. While the ‘buzzword’ omnichannel has been making waves for the past few years, it has still proven to be a relevant trend when it comes to customer experiences, solely due shoppers’ need for seamless shopping experiences.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

SEPTEMBER 17, 2020

That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile. Retailers also must put the tools in place to continuously reengage with the customer.

eCommerce 192

eCommerce Mobile Channel Customer Loyalty 192

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 305

Omnichannel Social Media Channel Mobile 305

Smile.io

MAY 15, 2024

   Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. Shopify Plus and POS are great options for omnichannel commerce.    Mobile optimization — 76% of shoppers in the U.S.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. Having a direct line with consumers via D2R provides brands with first-party retail data in a whole new way. Vatere led it to its successful nine-figure exit.

Retail 243

Retail Social Media Consumer Channel 243

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. For example, many retailers rely on mobile technology to facilitate their curbside pickup operations.

Fulfillment 277

Fulfillment Vend Operations Technology 277

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. On the checkout landing page, customers can choose the date, time, and pickup location.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Elsner

MAY 21, 2020

You need to be prepared to spend money as well as resources to attract B2B customers to your website through social media, display marketing, banner ads, emails, press releases, and more. Prepare Omnichannel Commerce Strategy. It will help you get in touch with tech-savvy customers who are open to different delivery options.

B2B 78

B2B eCommerce Improvements B2C 78

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

Since the pandemic, many retailers have adopted new technologies to communicate with customers through new channels, offer new delivery and pickup options, and highlight free cancellation policies or automated refund systems to give your customers an added sense of security. First-Party Data Marketing Is The New Norm.

Payment Services 82

Payment Services Small Business Retail Marketing Retail 82

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

UpSellIt

FEBRUARY 26, 2024

Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device. Upsellit allows you to deliver timely and relevant messages to desktop and mobile users, increasing brand visibility and driving immediate action.

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

Kibo

DECEMBER 14, 2021

To meet the demands of this unique consumer and help capture the generation’s growing spending power, retailers must continue to invest in new technologies and digital shopping experiences. Merchants are shifting toward a fast and efficient customer digital shipping experience to meet the demands of the millennial shopper.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Retail TouchPoints

MAY 29, 2020

For omnichannel retailers, in-store sales can represent anything between 50% to 95% of their revenues — this is a scary and uncertain time. As consumer behavior changes due to rules that dictate “shelter in place” and social distancing, retailers can adapt and meet customers where they are right now: most likely, at home.

eCommerce 175

eCommerce Fashion Consumer Omnichannel 175

Omnisend

MAY 5, 2021

Obviously, offering BOPIS won’t be possible unless you have at least one physical place (preferably a store) that can act as a meeting place for customers to come and pick up their orders. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Kissmetrics

SEPTEMBER 14, 2020

While the specifics of each feature vary from software to software, there should be a system in place to help you handle things like: Contact and lead management Document sharing and storage Workflow automation Interaction tracking Mobile access. Known for its versatility, they offer specialized software that adapts to meet your needs.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Ecommerce Platforms

FEBRUARY 23, 2021

With enterprise ecommerce, you can track previous purchases, and recommend items based on purchasing history, you can also access a higher level of scalability to meet the demands of enterprise level businesses. Customer segmentation. B2B and mobile ecommerce. Order management and customer service. Customer data reports.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Ecommerce Platforms

OCTOBER 4, 2022

For example, you can: Create coupons and discount codes Display countdown timers to create a sense of urgency on your website Use affiliate links to transform loyal customers into brand ambassadors. Benefit from omnichannel selling by managing multiple sales channels simultaneously. Data Analytics. Sales Channel Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Ecommerce Platforms

JANUARY 27, 2023

Mobile Friendliness Customers are increasingly interacting with businesses on their mobiles. In fact, as many as 62% of customers expect to be able to use live chat from their mobile devices. So, keep in mind whether the live chat tool will operate as well on mobile devices as on desktops.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

GetElastic

JANUARY 13, 2019

Meeting these expectations is a major challenge for enterprises. Essentially, this means making it as simple as possible for customers to find what they need during every interaction, allowing them to purchase when and where they are ready. They want to be able to browse and buy anywhere, anytime, and on any device.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February. The Timeline.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Ecommerce Platforms

JANUARY 26, 2023

More specifically, look for features like custom tagging, notes, customer lifetime scores, etc. Team management: Do you need to better manage your team’s performance to ensure you meet the overarching aims of your business? Omnichannel contact management: Monitor customer interactions across social media, email, and calls.

Live Chat 104

Live Chat Social Media Management Mobile 104

Optimizely

MAY 30, 2017

Marketers are still sending the same messages to all shoppers, and they still have a siloed view of customer data that’s preventing them from informing their web push messages with actions taken on other devices.

Customer Experience 170

Customer Experience Channel Improvements Customer 170

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. Our customers are Gen Z, and they are so unique that they demand the service in the way they want it. They are very mobile-savvy. Gao: The No.

Social Media 271

Social Media Customer Data Shipping Costs Management 271

Ecommerce Platforms

MARCH 8, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. Through a unified inbox, LiveChat helps all of your agents to keep track of conversations from multiple platforms in one place.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. Through a unified inbox, LiveChat helps all of your agents to keep track of conversations from multiple platforms in one place.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Retail TouchPoints

AUGUST 31, 2022

Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart. Melissa Minkow, Director, Retail Strategy, CI&T : “Though ecommerce and mobile commerce sales will continue to grow, brick-and-mortar will still play a key role in holiday, especially when it comes to omnichannel strategy.

Omnichannel 268

Omnichannel Toys Shipping Costs Sporting Goods 268

Korona

AUGUST 3, 2022

Bridging the gap between offline and online shopping has emerged as one of the first steps to omnichannel success. See related: A Guide to Contactless and Mobile Payment for Retailers: 7 Common FAQs. Integrating your POS and eCommerce site means having a holistic view of your customers and business. trillion by 2023.

POS 52

POS eCommerce Point of Sale Payment Services 52