Retail TouchPoints

JUNE 11, 2021

This includes: Mobile apps and wallets : Touchless technology such as Google Pay, Samsung Pay, peer-to-peer payments like Venmo and financial institution digital payments like Zelle demonstrate mobile pay’s popularity. Meeting Shoppers Where they are Today. Online : Consumers also love the convenience online shopping provides.

Payment Services 223

Payment Services Payments Retail Sporting Goods 223

Groove

NOVEMBER 17, 2020

How Klaviyo Helps Build Customer Relationships. Klaviyo has over 100 native integrations to help eCommerce businesses take advantage of important customer data, such as email, phone number, first and last order dates and more. Data Science & Reporting. Customer Insights. Integrations. Social Media Marketing.

BigCommerce 368

BigCommerce Social Media Customer Data Recommendation 368

Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. The goal was to enable fast, secure transactions across all devices (critical for Forever 21’s mobile-first customer base).

Omnichannel 279

Omnichannel Social Media Mobile Fashion 279

Retail TouchPoints

JANUARY 25, 2023

Today, it seems cash is a thing of the past, with most shoppers leaning on credit cards or even mobile payment to complete transactions for both physical and online shopping. As threat actors set their sights on retailers who begin their journey to comply with PCI DSS 4.0, While PCI DSS 4.0 Changing Tides of PCI DSS 4.0

Merchant Services 353

Merchant Services Payment Services Mobile Payments Customer Data 353

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

eCommerce 210

eCommerce Retail Technology Customer Data 210

Retail TouchPoints

MAY 3, 2023

Lawson’s nationwide operations demanded flexible and agile responses to meet customers’ changing demands. This translates into using purchase history and customer base membership information to drive marketing campaigns. As we all know, in marketing, the main goal is to know the customer. “By

POS 269

POS Customer Experience Customer Technology 269

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. With mobile sales estimated to reach $3.56 Battling the stigma of the data collector is key for any ecommerce seller. Meanwhile, some of the social media platforms themselves are looking to meet ecommerce in the middle.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. However, faster responses for mobile apps and websites is only the beginning. The key is investing in real-time inventory.

Shipping Costs 262

Shipping Costs Retail Omnichannel Supplies 262

Retail TouchPoints

JULY 24, 2023

To determine which method will work best for each consumer, retailers must pay close attention to customer data. Spamming” shoppers is a surefire way to lose customer respect and loyalty. Furthermore, this customer data analysis can open other opportunities for marketing as well.

Small Business Retail 245

Small Business Retail Marketing Retail Social Media 245

Algopix

NOVEMBER 12, 2023

From its humble beginnings in the late 20th century to becoming a dominant force in the global economy, eCommerce has continuously evolved to meet and exceed customer expectations. Customers were fascinated by the convenience of shopping from home, and businesses capitalized on this new retail frontier.

Information 93

Information Customer Experience Technology eCommerce 93

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We think this tool is empowering and really exciting, not only for the Guides, but also for the customers.”.

Omnichannel 302

Omnichannel eCommerce POS Operations 302

Retail TouchPoints

OCTOBER 27, 2021

A customer journey that started from a mobile ad, followed by a trip or two to a physical store during the research phase before completing the conversion online through an ecommerce store, is difficult to map, let alone derive insights for the post-purchase experience. Game Theory Meets Attribution.

Multi-channel 305

Multi-channel Games Retail Social Media 305

Algopix

OCTOBER 27, 2023

This involves creating concise, informative, and visually engaging content for mobile users. In 2024, businesses should focus on creating compelling and informative content that engages customers and helps them make well-informed purchasing decisions. In eCommerce, subscription models offer predictability and recurring revenue.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

Retail TouchPoints

JUNE 29, 2022

Similarly, physical security measures can help protect areas where computers and customer data are stored. Consider a mobile POS system: Retail cybersecurity should protect your business’ valuable data and transactions.

Small Business Retail 264

Small Business Retail Payment Services Retail POS 264

365 Retail

APRIL 19, 2024

Operational efficiency extends beyond cost reduction; it encompasses process optimisation to deliver enhanced value to customers and stakeholders. The leadership of Cynergy BPO brings decades of outsourcing experience with retail giants such as eBay, Microsoft, and Virgin Mobile.

eCommerce 52

eCommerce Games Retail Operations 52

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. Having a direct line with consumers via D2R provides brands with first-party retail data in a whole new way. Vatere led it to its successful nine-figure exit.

Retail 246

Retail Social Media Consumer Channel 246

RTP blog

APRIL 7, 2019

By Rob Maille, CommerceCX As retailers look to improve the shopping experience for customers, a top priority is removing friction while delivering on quality. In the past, many brands thought this meant going mobile, but mobile doesn’t always level up the shopping experience.

Retail 150

Retail Mobile Customer Data Subscription 150

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Personalization Powered by AI: Artificial intelligence (AI) is revolutionizing the way retailers understand and cater to individual customer needs. In 2024, we can expect a surge in AI-powered personalization, where algorithms analyze customer data to provide tailored recommendations and personalized shopping experiences.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

JANUARY 27, 2021

Being able to offer your customers the possibility to jump the queue and shop safely by appointment will help retailers improve their customer experience, increase their basket size and gain more customer data, boosting sales efficiency and customer lifecycle value.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

SEPTEMBER 17, 2020

That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile. Retailers also must put the tools in place to continuously reengage with the customer.

eCommerce 213

eCommerce Mobile Channel Customer Loyalty 213

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Groove

MAY 3, 2018

helps brands create programs that reward customers for leaving a review, placing an order, sharing on social and more. With a mobile-first UI, custom tier names and VIP program capabilities, Smile.io The tool allows you to A/B test, run separate mobile promotions and incorporate video and custom-designed graphics with ease.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Sailthru

MAY 8, 2018

Download the Gartner Magic Quadrant for Multichannel Marketing Hubs to learn more about how multichannel marketing hubs can help your organization unify customer data across channels, enhance personalization and decisioning with AI, and integrate customer journey analytics.

Multichannel 101

Multichannel Marketing Document Mobile 101

Kissmetrics

APRIL 20, 2021

Here’s how the process works: Customers place the order: Shoppers purchase goods online through the retailer’s mobile app or website. On the checkout landing page, customers can choose the date, time, and pickup location. BOPUS can also boost traffic to your online website or increase the number of downloads for your mobile app.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

MagentoBrain

MARCH 30, 2023

Security: E-commerce platforms deal with sensitive customer information such as credit card details. The platform should have robust security features to ensure the safety of customer data. Marketing and Promotion: E-commerce platforms need to be marketed and promoted to attract customers.

Payments 59

Payments eCommerce Platforms eCommerce Subscription 59

Ecommerce Platforms

FEBRUARY 15, 2023

You tell Bright Data what kind of data you want (e.g., You can then arrange these insights into custom data sets. I.e., you can focus on data most relevant to your needs. To better illustrate how Bright Data’s datasets could help you, let’s say you’re trying to learn more about customers using your website.

Social Media 183

Social Media Mobile Management Information 183

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences.

Customer 233

Customer Retail Information Consumer 233

365 Retail

OCTOBER 4, 2023

Advertisers are seemingly undeterred by the dwindling effectiveness of traditional methods and continue to rely on outdated data management platforms (DMPs). It’s a costly misstep, inadvertently diminishing their ability to meet the evolving privacy expectations of their target audiences.

Retail 65

Retail Customer Data Channel Improvements 65

Retail TouchPoints

NOVEMBER 1, 2023

Many involve making all in-store customer touch points, including scan-and-go devices and shoppers’ own phones, more targeted to shoppers’ needs in the moment. RTP: What role(s) do you see for shoppers’ mobile phones in stores? Retail TouchPoints (RTP): What are some of the biggest updates to this second edition of the book?

Books 288

Books Omnichannel Payments Mobile 288

365 Retail

JANUARY 4, 2024

It’s not just about knowing who your customers are, but also understanding what they want, need, and expect from your brand. Tailoring your products, services, and marketing efforts to meet these expectations is key. Customers expect a quick, easy, and secure checkout, whether they’re shopping online or in-store.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

Retail TouchPoints

OCTOBER 14, 2021

Furthermore, it took more than four months for Equifax to even discover the breach and cut off cybercriminals’ access to customer data since the company was not vigilantly watching for cyberattacks. Invest in more than just meeting the basic standards.

Retail 182

Retail BigCommerce Information Customer Data 182

Groove

DECEMBER 6, 2021

You must assess the reasons why they are not interacting with your email, and modify your strategy to meet them where they are. If a user does open your email, but is immediately overwhelmed with a poor mobile experience, they will often navigate away from your content. Schedule and Subject Lines.

Information 195

Information Mobile Marketing BigCommerce 195

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. For example, many retailers rely on mobile technology to facilitate their curbside pickup operations.

Fulfillment 295

Fulfillment Vend Operations Technology 295

Sailthru

MAY 19, 2023

If we are building more accurate profiles of our customers to drive repeat purchases, our data must be accurate and flexible. Our focus is on building integrated brand experiences across desktop, mobile, SMS and app engagement. We need a consistent system for collecting customer data and using it responsibly.

Customer Data 78

Customer Data Technology Demo Channel 78

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization.   Unlike traditional tactics, onsite marketing relies on detailed customer segmentation data to track their path from discovering your store and products to making a purchase and beyond.

X-cart 67

X-cart eCommerce Marketing Live Chat 67

RTP blog

NOVEMBER 10, 2017

More importantly, as the customer has ‘opted in’ and downloaded a retailer’s (or another company’s) branded app onto their phone, it means that the app can link location data with other sources of customer information at the organization’s disposal. This is why it’s important for organizations to take data integration seriously.

Customer Experience 150

Customer Experience Technology Customer Mobile 150