Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Enterprise e-commerce platforms can help businesses comply with the Payment Card Industry Data Security Standard (PCI DSS).

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Ecommerce Platforms

AUGUST 29, 2022

Rewards apps allow you to implement different kinds of rewards based on customer behavior. For instance, you could give someone a discount whenever they refer someone new to your store. The idea is to give customers a reason to keep coming back and shopping with you.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Groove

JUNE 16, 2022

Scaling While Controlling Costs Out-of-the-Box Solution Both SaaS and on-premise solutions use extensions, often referred to as apps, to enhance website functionality. Many are PCI compliant and ISO/IEC 27001 certified, which is the highest standard for protecting customer data.

eCommerce Platforms 195

eCommerce Platforms Merchant Services Shipping Costs eCommerce 195

Kibo

OCTOBER 12, 2021

When Personalization is achieved at scale, meaning a business provides personal interactions with all or most of their customers, it can deliver a 1-2% lift or higher for retailers. What is a customer data platform? Companies use CDPs to build better customer relationships and increase customer lifetime value.

Customer Data 62

Customer Data Multichannel Customer Experience Customer Loyalty 62

GetElastic

NOVEMBER 8, 2022

One specific passage from the report resonated with me, based on what I see from our customers every day: “Winning in e-commerce is not about optimizing the current business to play in a digital world. It instead reimagines business through an omnichannel-first lens. Building has never been simpler.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Smile.io

AUGUST 1, 2022

The good news is that you're probably already using two powerful channels to retain customers⁠—email and SMS. Here are five ways you can use both channels  to increase retention and keep your customers around for life. An omnichannel strategy means email and SMS keep your communications in one place.

Merchant Services 73

Merchant Services Marketing Payment Services Omnichannel 73

Optimizely

MAY 22, 2020

If there was ever a question about the importance of taking an omnichannel approach that is centered around the customer, no matter where they interact with your brand, this stat puts that debate to rest. But astonishingly, they have recovered 94% of those same sales online. And it’s free to all merchants until October of this year.

Shopify 195

Shopify Merchant Services eCommerce Events 195

Groove

MARCH 3, 2022

Data-driven decision making involves businesses taking advantage of the statistics, metrics and data that they have available to direct their business decisions. Utilizing business intelligence metrics based on company and customer data allows businesses of all kinds to make smarter decisions internally and externally.

Merchant Services 195

Merchant Services Subscription eCommerce Reference 195

iVend

OCTOBER 10, 2023

Omnichannel – a retail point of sale system that offers shoppers online/offline transactions such as Click and Collect , curbside pickup and Buy Online Return to Store (BORIS). Staff feel valued when they are given the tools they need to do the job, and do it well, such as mobile POS to help them engage with customers.

Technology 98

Technology POS Retail Gifts 98

Kibo

JUNE 16, 2022

For retailers, composable commerce —a term coined by Gartner—refers to the ability to easily piece together different commerce capabilities to create a unique customer experience and future-proof their commerce functionality. Nearly a third of online commerce is expected to be fulfilled using an omnichannel model by 2025. .

Payment Services 62

Payment Services Shipping Costs Fulfillment Omnichannel 62

Retail TouchPoints

JULY 3, 2020

Smart shelf solutions offer game-changing promise for retailers: sensors that track inventory levels and prevent theft; electronic price tags that retailers can update with a mobile app; and detailed analytics that support the kind of omnichannel, seamless experiences customers get when they shop online.

Retail 201

Retail Electronics Automotive Technology 201

Ecommerce Platforms

MARCH 18, 2023

The term “retail” refers to the sale of goods and services to consumers. However, when most people talk about retail sales today, they’re often referring to transactions which take place in brick and mortar, or physical stores. For ecommerce sellers, it’s much easier to create an omnichannel experience. How Does Retail Work?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Algopix

JULY 13, 2023

What Is a Customer Relationship Management System? A customer relationship management system, commonly referred to as CRM, is a software application that enables businesses to manage and analyze customer interactions and data throughout the customer lifecycle.

Payment Services 78

Payment Services eCommerce Management Customer 78

lateshipment

NOVEMBER 26, 2023

Offer Multiple Shipping Options By offering a variety of shipping choices, you can cater to different customer needs, preferences, and budget constraints, leading to reduced cart abandonment, and increased customer satisfaction. Personalize interactions: Tailor support interactions to individual customer needs and preferences.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

MAY 18, 2021

Cannabidiol (CBD) refers to the legal and non-psychoactive counterpart of THC—the chemical that causes psychoactive effects in marijuana. This should also be assisted by a strong omnichannel strategy. Appeal to your customers and ensure a high customer retention rate by utilizing marketing automation.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Omnisend

MAY 12, 2021

The front-end refers to the customer-facing part of the website: the website design, the user interface, the templates, images, fonts, colors and so on. This includes things like how payments are handled, servers, bandwidth, customer data, and so on. Greater Omnichannel Integration. How Does Headless Commerce Work?

Payment Services 137

Payment Services Merchant Services Magento eCommerce Platforms 137

Omnisend

FEBRUARY 1, 2023

Ecommerce email marketing refers to a marketing strategy where online businesses use emails to reach out to and engage their existing or potential customers. Lifecycle emails : These emails are also referred to as ‘triggered’ emails as they are dependent on consumer actions.

eCommerce 147

eCommerce Marketing Social Media Shipping Costs 147

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. Many D2C businesses that started as online-only have since adopted an omnichannel approach. Next year, sales will grow 15.7% year-over-year and approach $175 billion.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Algopix

JULY 24, 2023

Product Information Management (PIM) refers to the process of collecting, managing, and distributing product data in a centralized and structured manner. Multichannel and Omnichannel Selling PIM enables seamless integration with multiple sales channels, such as marketplaces, social media platforms, and online stores.

Information 107

Information Management eCommerce eCommerce Platforms 107

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways.

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Smile.io

JANUARY 23, 2023

Reward members can earn two points for every $1 spent and some of the rewards customers can redeem are merchandise and different bottles of zero-alcohol mezcal, gin, and whiskey. Customers who are referred earn a $10 off coupon while those doing the referral, also earn $10 off.

Food and Beverages 85

Food and Beverages Social Media Customer Loyalty Reference 85

Omnisend

MAY 30, 2021

Understanding customer behavior is essential for any merchant. The right customer data can help drive your buyers to make more personalized purchase decisions—and this is where behavioral segmentation comes into play. And how does it improve customer engagement? Reading Time: 2 minutes. What is Behavioral Segmentation?

Customer 114

Customer Merchant Services Subscription Omnichannel 114

Optimizely

JUNE 6, 2017

And when the coupon is time-sensitive, that’s an even bigger incentive for your customer to return to your brand as quickly as possible. Personalize your campaign with historic customer data. After a point, engaging with a lukewarm customer becomes a lot like engaging with a brand-new prospect.

Mobile 170

Mobile Channel Reference Customer 170

Ecommerce Platforms

DECEMBER 27, 2021

With HubSpot, you get access to a comprehensive CRM where you can track customer relationships and learn more about what it takes to connect with your audience. There’s a knowledge base for reference to valuable information, a series of customer feedback surveys, and extensive reporting tools. Who is it Best For? ?.

eCommerce 104

eCommerce Live Chat Multi-channel Technology 104

Ecommerce Platforms

JANUARY 27, 2023

For instance, booking reservations, searching your knowledge base and linking customers to relevant resources, and referring customers to your returns and refunds policy, all within seconds. The bottom line: When chatbots are appropriately utilized, you can offer effective customer support 24/7.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

ROI Revolution

SEPTEMBER 13, 2022

Performance Max (also referred to as PMax) is the new campaign type that is replacing Google Smart Shopping. Generates insights about customer intents and preferences to help you understand changes in performance and develop a well-informed paid advertising strategy. Google Ads Help. About Performance Max campaigns. Google Ads Help.

Merchant Services 78

Merchant Services Recommendation Channel Social Media 78

Omnisend

JULY 20, 2021

In this article, we’ll go over: What makes a VIP customer. How to identify them using customer data. What Makes a Customer a VIP? A great email service provider (ESP) is able to segregate this data for you. You should be able to pull AOVs and segment the VIP customers that spend the most with your store.

Customer 148

Customer Shipping Costs Social Media Customer Data 148

GetElastic

AUGUST 11, 2021

It refers to the decoupling of the front-end of an application (i.e e-Spirit’s FirstSpirit Digital Experience Platform, offered through a SaaS or on-premises model, helps businesses engage customers and increase revenue with personalized, content-rich digital experiences anytime, anywhere. What does it mean for a CMS to be “Headless”?

Management 148

Management eCommerce Multi-channel Channel 148

Sailthru

AUGUST 13, 2018

An Anglicized version of an old Latin word, “Lucida” refers to the brightest star in a constellation. For brides to be, Lucida might also refer to its namesake, the diamond cut patented by Tiffany & Co. It all begins with data. Customer data helps you provide the best customer experience to turn a browser into a buyer.

Jewelry 60

Jewelry Gifts Recommendation Live Chat 60

Sailthru

AUGUST 13, 2018

An Anglicized version of an old Latin word, “Lucida” refers to the brightest star in a constellation. For brides to be, Lucida might also refer to its namesake, the diamond cut patented by Tiffany & Co. It all begins with data. Customer data helps you provide the best customer experience to turn a browser into a buyer.

Jewelry 60

Jewelry Gifts Recommendation Live Chat 60

GetElastic

OCTOBER 5, 2017

.” Eventually, customers’ actual buying patterns and a personalization engine will help marketers and merchandisers to auto-create special offers, dynamic pricing and custom bundles based on past purchase behavior. Everything the system knows can fuel the engine and promotions are dynamically constructed.

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

GetElastic

OCTOBER 5, 2017

Eventually, customers’ actual buying patterns and a personalization engine will help marketers and merchandisers to auto-create special offers, dynamic pricing and custom bundles based on past purchase behavior. Because cloud infrastructure can shrink and grow dynamically with load, it’s referred to as “elastic.”

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

Ecommerce Platforms

JANUARY 26, 2023

Put simple, ‘CRM’ stands for ‘Customer Relationship Management’ and refers to software used to organize a business’s contacts/customers/leads details. On top of noting email addresses and phone numbers, a CRM may keep a comprehensive customer history of their business interactions across multiple channels.

Live Chat 104

Live Chat Social Media Management Mobile 104

Dynamic Action

SEPTEMBER 11, 2017

Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer. DynamicAction provides retailers with one view of customer opportunities across digital, store, and omnichannel. Amazon has dominated the game of calculating massive, messy data sets to arrive at its strategy.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Demac Media

MARCH 19, 2018

You need a platform in place that can pull data in the way you want it. Core platforms and supporting systems should have a well documented Web Service API layer for you or your team to reference. Siloed data hinders the omnichannel experience, and thereby the growth of your business.

Merchant Services 44

Merchant Services eCommerce Magento Small Business Retail 44

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Events 52