Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Creating a Frictionless Returns Process.

Omnichannel 215

Omnichannel Payment Services Specialty Retailers Customer Loyalty 215

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. Measure and optimize shipping operations. hot and trendy.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

APRIL 14, 2023

Express and owner WHP Global have entered a definitive agreement to acquire Bonobos from Walmart for a combined purchase price of $75 million , including $50 million for the Bonobos brand and $25 million for the operating assets and related liabilities of the Bonobos business. Bonobos will remain at its current headquarters in New York.

Omnichannel 274

Omnichannel Customer Loyalty Operations Definition 274

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Case in point: the Kroger Zero Hunger Zero Waste initiative.

Customer Loyalty 278

Customer Loyalty Customer Beauty and Health eCommerce 278

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 72

Customer Experience Customer Customer Data Customer Loyalty 72

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

SEPTEMBER 11, 2020

Invaluable Customer Service. It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. This bodes well for brands that desire to take back ownership of the customer experience. The Brand Matters.

eCommerce 223

eCommerce Operations Fulfillment Customer Loyalty 223

Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Five years ago SMS marketing campaigns were infrequent; today they are a completely normal way to engage a subset of customers, such as your best brand fans. 1: Shipping.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? You can also incorporate automation within PLM.

Supplies 262

Supplies Arts Customer Loyalty Fulfillment 262

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

FEBRUARY 17, 2023

And then how do I build a media plan that’s well thought out and strategic that follows where our customer is spending their time online?’” Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer.

Marketing 290

Marketing Customer Loyalty Omnichannel eCommerce 290

Retail TouchPoints

JULY 28, 2020

Best Omnichannel Associate : These associates deliver exceptional experiences to serve customers across all channels, by taking an innovative approach to their role and leveraging technology to drive the business. The nomination period, now open, ends August 27.

Customer Experience 166

Customer Experience Customer Loyalty Omnichannel Channel 166

ESW

OCTOBER 2, 2023

Challenge 2: Providing Omnichannel Customer Service Omnichannel customer service is the integration of various customer touchpoints into a unified communication system. These touchpoints include chat, email, phone communication and live customer service representatives.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. Impact of COVID-19 on eCommerce Transition The COVID-19 pandemic forced companies to adapt quickly, demonstrating the importance of nimbleness in retail operations.

Retail 78

Retail Technology Customer Experience Operations 78

retailnext

AUGUST 15, 2019

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand. Offer rewarding loyalty programs.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

365 Retail

DECEMBER 12, 2023

Rhone: Leading the way with omnichannel retail Rhone , the premium performance lifestyle brand, decided to maximise the value of its omnichannel customer data to deliver personalised customer experiences. Amperity enables us to create unified customer profiles and actionable insights we need to scale.

Customer Data 52

Customer Data Customer Retail Omnichannel 52

Retail TouchPoints

OCTOBER 12, 2020

Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months. 13 at 5:45 pm (ET).

eCommerce 310

eCommerce Omnichannel Customer Loyalty Fulfillment 310

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. Augmented by Personalized Digital Engagement: After retailers generate a new lead, they have an opportunity to build a customer profile.

Retail 290

Retail Omnichannel Social Media Consumer 290

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 271

Payments Payment Services Customer Experience Social Media 271

GetElastic

APRIL 2, 2019

Bundling builds customer loyalty. Bundling rewards customers for their purchases and makes them feel like they are getting a deal. It can also reduce customer churn. They’re stuck with multiple legacy business support systems (BSS) and operation support systems (OSS) to support multiple lines of business.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

MARCH 29, 2022

They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty. Truly successful data collaboration, however, is omnichannel.

Customer 244

Customer Channel Technology Improvements 244

Retail TouchPoints

OCTOBER 27, 2021

In pursuit of both goals, focusing on connected, data-driven technologies that can help meet high consumer expectations and support a safe and comfortable environment will help retailers not only enhance their customers’ experience, but also effectively deliver unified commerce services including BOPIS and curbside pickup.

Consumer 264

Consumer Supplies Fulfillment Technology 264

iVend

AUGUST 27, 2020

Digital strategies also hold the potential to accelerate the omnichannel retail model, which has become indispensable to a retailer’s ability to deliver exceptional brand experiences on all sales channels. The Benefits of the Omnichannel Model. Digital Tools Pave the Way for Omnichannel Success.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

Retail TouchPoints

JUNE 4, 2020

By looking ahead and trying to prepare for a new normal while dealing with the realities brought on by COVID-19, retailers that embrace an agile approach, focus on the customer experience and make digital a strategic imperative are going to see the benefits and ultimately, end up on top.

Shipping Costs 242

Shipping Costs eCommerce Retail eCommerce Software 242

365 Retail

JULY 8, 2021

Inventory availability has improved, with out-of-stocks falling by 8% since retail reopened, data from OneStock , the modern and agile Order Management System (OMS) provider for omnichannel retail, reveals. And this, the report warns, doesn’t just negatively impact customer experience, but erodes customer loyalty.

Retail 52

Retail Customer Loyalty Omnichannel Customer Experience 52

Retail TouchPoints

SEPTEMBER 17, 2020

Today’s retail CMO is responsible for the entire customer experience — not just branding and messaging. With this accountability comes the need to think deeply about how all customer touch points connect to deliver an agile, profitable and personal experience that resonates with each and every customer.

eCommerce 238

eCommerce Mobile Channel Customer Loyalty 238

iVend

SEPTEMBER 1, 2022

Recessions have a tendency to widen the chasm between those retailers who are effective operators with inbuilt resilience, and those who can get by in good times, but struggle when the going gets tough. Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience.

Technology 94

Technology Retail Payment Services POS 94

Dynamic Action

SEPTEMBER 11, 2017

It provides expert insights on Amazon’s approach to data, customer experience and long-term profit, with advice on how to replicate these strategies within your own operations. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

JUNE 17, 2021

If shoppers opt to scan a QR code to get the AR experience, this action allows the retailer and the brand to “cookie” the in-store customer, “so that you can continue marketing to them outside the store,” said Sumner. This can take the large audience of in-store shoppers and move them into being omnichannel shoppers.

Beauty and Health 195

Beauty and Health Department Stores Accessories Customer Loyalty 195

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 171

Consumer Payment Services Fulfillment Multi-channel 171

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program. In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider?

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

RTP blog

AUGUST 10, 2018

By Ed Kowalski, Sutherland Every retailer knows customer experience is paramount in today’s competitive landscape. As brands vie for our business, today’s customer is increasingly informed and demanding. Ed Kowalski is Assistant VP for Retail Marketing at Sutherland.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

ESW

JANUARY 16, 2024

Build loyalty In today’s competitive landscape, building brand loyalty is essential. Returns may seem like a hassle, but handling them efficiently can actually increase customer loyalty. By providing easy and quick return processes, customers are more likely to shop with a brand again in the future.

Gifts 78

Gifts Consumer Electronics Clothing Information 78