Retail TouchPoints
AUGUST 15, 2022
New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Invest in Your People . Be Transparent About Inventory Challenges .
Kissmetrics
MARCH 22, 2018
Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.
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Optimizely
JUNE 10, 2020
And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty? Many Sephora shoppers seek out the Rouge (top tier loyalty membership level) as a badge of honor.
Retail TouchPoints
DECEMBER 8, 2020
Advanced capabilities like buy online pick up in-store (BOPIS), ecommerce, apps that help navigate stores and outdoor pop-up shops that used to get pushed back for budgetary reasons suddenly became imperatives for stores to stay afloat. Renewed Emphasis on Convenience Opens the Door for More Customers. Making the Best of a Black Swan.
eCommerceFuel
OCTOBER 1, 2020
Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.
Optimizely
AUGUST 23, 2018
While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. Another company in the outdoor space generated $19,000 in sales from 165 transactions with a total campaign spend of $67 through Google Shopping. That’s where Google Shopping comes in.
MakeWebBetter
JULY 30, 2020
Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited. The first rule of the eCommerce business is to adapt to the current happenings of the industry. The world has already declared COVID as a global pandemic.
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