Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again.

Shipping Costs 333

Shipping Costs eCommerce Merchant Services Retail 333

ESW

MARCH 5, 2024

Omnichannel logistics provides the backbone for a multi-faceted shopper’s journey, ensuring that every touchpoint is not only connected but also seamlessly enhances the customer experience. Real-time data drives decisions, letting businesses optimise inventory, manage demand and offer the best possible customer experience.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Wiser

OCTOBER 11, 2023

Key Features: Control over brand, price, and customer experience, direct customer feedback, no retailer margins. Pros: Higher profit margins, direct relationship with customers, quicker time to market. Opting for a suitable business model not only ensures profitability but also enhances the overall customer experience.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 236

Payments Payment Services Customer Experience Social Media 236

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. packaging, managing shipping and returns, customer support).

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Groove

FEBRUARY 11, 2019

Having worked with hundreds of clients, we've boiled our experience of what works (and doesn't) into a few actionable eCommerce hacks to help you grow. Free Shipping & Reliable Fulfillment. Personalized Experiences. We recommend building custom promotional offers based on your business, customers and goals.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? With an easy-to-view link in their navigation page, customers can quickly find a full program explainer page.

Customer Loyalty 67

Customer Loyalty Customer Travel Customer Retention 67

Ecommerce Platforms

FEBRUARY 25, 2019

This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. But first about the subscription market. The subscription industry has grown by more than 100% in the last five years. Subscription management. Customer experience.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

Smile.io

AUGUST 23, 2023

From implementing a Shopify app that captures reviews to an app that allows you to provide subscriptions to your customers, to apps that help with post-purchase offers, loyalty, SEO, and everything in between, ecommerce apps are a vital part of your business. work together to reward customers for leaving reviews.

Shopify 64

Shopify Subscription Merchant Services eCommerce 64

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

SellBrite

FEBRUARY 27, 2019

Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Both brands have managed to create the expectation of exceptional customer experience and quality—with their packaging. Carry the online customer experience into the real world.

eCommerce 139

eCommerce Social Media Magazine Subscription 139

GetElastic

FEBRUARY 26, 2019

For example, if an item is popular, and running out of stock, then the stock order system can automatically create a purchase order, which can then be shipped straight to the store. Subscription companies that focus on replenishment (e.g., Customer experience and technology investment are the key to growth.

Retail 141

Retail Subscription Technology Magazine 141

Smile.io

JULY 25, 2023

All loyalty program types are effective when you pick the correct type and put the work in. Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events.

eCommerce 60

eCommerce Jewelry Omnichannel Social Media 60

RetailMinded

SEPTEMBER 30, 2023

It must address a specific pain point of your target audience, like package loss or theft, and offer an irresistible solution, like shipping protection. This could range from unparalleled quality, pioneering technology, or unparalleled customer service. The essence of a potent USP lies in its exclusivity and relevance.

Customer 96

Customer Retail Customer Retention Recommendation 96

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Ecommerce Platforms

APRIL 3, 2020

This means finding a B2B platform that delivers a reliable, (secure) checkout, alongside things like shipping rates for your online store, and inventory management. Deliver recurring subscriptions? This will mean that you need to give your b2b customers an easy way to reorder their services and products on a regular basis.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Smile.io

AUGUST 1, 2022

Customer service on speed dial. Each SMS and email sent out to a customer post-purchase has options to contact customer service if they've got questions about shipping, payment or delivery. Switch up your post-purchase funnel Marketers have so much data to level-up the customer experience after they make a purchase.

Merchant Services 73

Merchant Services Marketing Payment Services Omnichannel 73

Optimizely

APRIL 5, 2018

Here are the top reasons you should consider selling to potential customers directly. When you sell through retail stores, you’re putting the customer experience in their hands. Instead, you want to build up your email subscriptions to get traffic that way instead. More control over how your product is sold.

B2C 170

B2C Consumer Shipping Costs Supplies 170

ESW

OCTOBER 21, 2019

Increasing customer loyalty is a fairly standard marketing tactic. Having customers pay you to join your loyalty program isn’t. At first, it was effectively an upfront payment on shipping costs. Thrive Market, for example, sells an annual membership that guarantees customers will save money.

Shipping Costs 87

Shipping Costs Customer Payments Payment Services 87

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

UpSellIt

MARCH 6, 2019

Mertz’s idea seems simple enough today; instead of sending out sales-people, he simply started selling subscriptions by mail. Here are a few ways to incorporate gamification into your customer experience. Rewards programs are a great way to create returning customers. Online shoppers love free shipping.

Customer 62

Customer Shipping Costs Games Magazine 62

Omnisend

MAY 12, 2020

In this piece, I’ll explore various messages, beyond the order confirmation, you can send to your recent customers, and how to pull it all together to create an excellent, revenue-driving and engaging post-purchase series that increases customer loyalty and decreases churn. 5 Types of Post-Purchase Emails that Engage.

Customer 157

Customer Recommendation Shipping Costs X-cart 157

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Retail TouchPoints

JUNE 2, 2022

By taking a closer look at thriving brand communities, retailers can learn how to develop ones of their own that drive loyalty and a better customer experience. But it’s important to recognize that customers who visit experiential hubs have different levels of engagement. What thriving brand communities look like.

Customer Loyalty 260

Customer Loyalty Customer Events Consumer 260

Korona

AUGUST 23, 2022

And even better, they can order a subscription box and receive their products regularly without thinking about it. And the numbers speak for themselves – subscription business revenues are growing five times faster than S&P 500 companies. But the most critical question is how to start a subscription business.

Subscription 52

Subscription Payment Services Shipping Costs Payments 52

Korona

OCTOBER 6, 2021

Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. . In order to build customer loyalty, personalization is now the best way to meet most people’s expectations. You’re probably wondering why?

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Smile.io

DECEMBER 14, 2021

It’s time to celebrate the brands that made shopping with them a top-notch experience. It’s time to announce the top customer loyalty programs of the year! Whatare the top customer loyalty programs of the year? This lets customers save points up for a big purchase or use just a few for a little discount.

Customer Loyalty 70

Customer Loyalty Customer Shipping Costs Outdoor 70

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Despite the economic conditions, the subscription economy remains strong —the overall market has a predicted worth of up to $3 trillion.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Smile.io

MAY 15, 2023

Slow load times, too many steps, and onerous forms are all ways to complicate the process and ensure they jump ship. If your store needs some help implementing updates to your store, customizing your Shopify theme is one of the easiest ways to get started. Learn how to build the perfect tiered program from these examples.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Omnisend

MAY 3, 2021

It is a pricing strategy that aims to alter a customer’s perception of the value of a product or service in order to generate customer interest, increase customer loyalty, or increase the number of units sold. A sudden spike in traffic can cause site crashes and ultimately lead to customer frustration.

Shipping Costs 78

Shipping Costs Merchant Services eCommerce Travel 78

Korona

OCTOBER 6, 2021

Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. . In order to build customer loyalty, personalization is now the best way to meet most people’s expectations. You’re probably wondering why?

POS 52

POS Payment Services Point of Sale Events 52

Smile.io

MARCH 12, 2020

While having a loyalty program is great, it’s essential to make sure your customer loyalty experience is just as great ! Coffee brand Pirate Nation offers an easily-accessible loyalty program on every page of their website through a launcher and panel.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Smile.io

MARCH 12, 2020

While having a loyalty program is great, it’s essential to make sure your customer loyalty experience is just as great ! Coffee brand Pirate Nation offers an easily-accessible loyalty program on every page of their website through a launcher and panel. Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. This helps in building customer experience and service. Be it seamless checkouts, reminders, or customized promotions. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

FastSpring

DECEMBER 18, 2020

This meant that there was a chance of human error by BizNet’s staff, and their customers also had to wait over 24 hours to receive access to their product. It wasn’t ideal for the business or its customers. “It When our customers ordered something, they wanted it right away.”.

B2B 148

B2B eCommerce Payment Services SEO 148